Error Code 58.11.5.523

Error Code 58.11.5.523

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Posted by: Lanius.9561

Lanius.9561

Hey,
Today I played some Tournaments in PvP. After 2 or 3 Matches, my game crashed. When i tried to relog, I got the Error code 58.11.5.523, which is typicaly based on closed ports. I dont know too much about computers and stuff, but the ports should be open, cause my brother can play GW aswell and we´re using the same router. Disabling the firewall and Antivirus programm didn´t help. System recovery didn´t, aswell. Other online games work. I just get problems while trying to log into Guildwars. When I try to log in with another account on my computer, I get a crash message, which you can see in the text document down in the attachments.
-repair and -clientport <80> didn´t work too, although the port 80 should be open, because I can do stuff in the web.
The last, what i tried, was to reinstall GW2, but I still get the same error code.
Hopefully someone can help me. I really want to play Guild Wars again

Error Code 58.11.5.523

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Posted by: abomally.2694

abomally.2694

Your log shows this:

  • Crash <—*
    Fatal Error: Fatal disk-error (1117) on read

This could mean that your hard drive is failing. It’s an I/O device error. You can try and check the drive for errors (you will need to reboot to do this):

Here’s how to do it (you’ll need to use the ‘chkdsk /f C:’ command and may have to do it a few times):

http://technet.microsoft.com/en-us/magazine/ee872425.aspx

Unfortunately, you may need to replace your hard drive. If this works, let GW2 attempt to repair itself. Good luck.

Error Code 58.11.5.523

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Posted by: Lanius.9561

Lanius.9561

Thanks for your reply.
Actually, the posted log was the one, I got from the -repair try and not the one, I got while trying to log in with my second account.
I post the login-log under my post, it includes something else, which i dont understand.

(edited by Lanius.9561)

Error Code 58.11.5.523

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Posted by: Lanius.9561

Lanius.9561

I used the command three times now, without any improvement. The repair attempts of the Gw2.exe always stop when only 42.275 datas are left. When I checked the hard drive for errors, I didnt get a message, that it is damaged. Is that normal?
Are there any other possibilities to play GuildWars on that laptop, or do i really need a new harddrive?

Error Code 58.11.5.523

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Posted by: abomally.2694

abomally.2694

Yeah, it’s normal, after the check and repair the PC will boot up automatically.

Looks like you can’t repair it because it’s corrupted somehow. You will probably need to uninstall GW2 (make sure to delete the folder also) and start reinstalling from scratch.

That will take a while, but that’s the only option I can think of going on the info I have.

Edited to add: As far as your HDD being bad, I don’t have any way to know for sure without actually being able to run through some utilities. You may have corrupt data from something other than a bad HDD; you may have rootkit type infections; bad RAM can corrupt data or you could have permissions problems due to a damaged OS.

There are a lot of possibilities here, so I don’t want to tell you to replace a hard drive without actually knowing if it’s bad. If you check the properties of the drive, it should show as ‘Healthy’ if S.M.A.R.T. hasn’t detected any problems with it.

(edited by abomally.2694)

Error Code 58.11.5.523

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Posted by: Lanius.9561

Lanius.9561

Okay, then I´m trying to reinstall GW2. If that doesnt work, I will let you know.
And many thanks for your help

Error Code 58.11.5.523

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Posted by: Lanius.9561

Lanius.9561

After the Installation everything seemed to be okay, because I was finally able to repair my GW2.exe without getting the crash, caused by the damaged Hard drive. But after repairing, I´m still not able to login and get another Crashreport
Please help me, I dont know what to do else
Crashreport:

Error Code 58.11.5.523

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Posted by: abomally.2694

abomally.2694

On the launcher, are you logged into the game? Also, did you right-click the Guild Wars 2 shortcut and ‘Run as Administrator’?

From your log:

Contact Id Mismatch 943641AB-E481-E311-8757-78E7D1936222 vs 9DDBBF80-8761-E111-809D-78E7D1936EF0 target 4E3750D4-F90C-E311-8757-78E7D1936222
File: p:\code\gw2\game\portal\PlContact.h(135)

Those appear to be security ID’s (registry entries). You could try cleaning your registry with a program that I’ve been using for a long time called Ccleaner (free version). It’s the only registry cleaner I fully trust. You can get it here:

http://www.piriform.com/ccleaner/download

Error Code 58.11.5.523

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Posted by: Lanius.9561

Lanius.9561

Nope. i can´t log in. When I try to, i get the error code. Run as Administrator didnt work.
I already cleaned my registry with CCleaner in the morning, but didnt help too much :S. Maybe i didnt select the right box for these registry entries. I´m gonna give it another try.
Can´t I delete the registry entries manually?

Error Code 58.11.5.523

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Posted by: abomally.2694

abomally.2694

Have you checked for rootkit/bootkit infections?

Try and run TDSSkiller, available here:

http://www.bleepingcomputer.com/download/tdsskiller/

Error Code 58.11.5.523

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Posted by: Lanius.9561

Lanius.9561

Tdsskiller found nothing, but I was on a LAN-Party the day before, so i thought of malware aswell, although i check everything with Malwarebytes before putting on my Laptop.

(edited by Lanius.9561)

Error Code 58.11.5.523

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Posted by: Lanius.9561

Lanius.9561

Today its not possible to download the patch for me. When I try to, it takes some moment but then it starts losing connection and isnt able to rebuild.
I´m currently downloading the drivers and stuff, because i will have to format probably.

Error Code 58.11.5.523

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Posted by: abomally.2694

abomally.2694

Yeah, might be a good idea to reformat – could be that the OS is somehow damaged.

Error Code 58.11.5.523

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Posted by: Lanius.9561

Lanius.9561

Bad news.
Reformating didnt solve the Problem somehow. It worked at first, but after the third tournament: same crash report, same login trouble. Then i went to another Computer in the same network, with which i played, while it didnt work on my Computer. But it didnt take long and i got the same error code on this Computer aswell without being able to login again. Now i think, that everything is caused by the Router.can that be true and would a reset help?

Error Code 58.11.5.523

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Posted by: Lanius.9561

Lanius.9561

Finally I know the reason for the error.
I´ll post how to solve it, because someone might get it and probably wants to know how to play again, aswell.
Because where i live, it´s not more available than DSL Lite with 46kb/s download rate, I downloaded Netlimiter on these 2 Computers, that everybody can play GW2. When I was in tournaments, I used Teamspeak 3 and because Speaking in TS3 makes me getting laggs in GW2, i lowered the Upload-Rate with Netlimiter. That was the reason for the crashes and not being able to login. After Disabling Netlimiter, it worked again and I was able to login. What also helps is just to cap the Upload Rate of Ts3 for example and not the Upload-Rate for the whole computer.
Thanks to you abomally for ur help