Whenever i start my game, get on a character and play for like 3-5 minutes my internet DC’s and i get disconnected back to character list and i get this message: “The game client lost its connection to the server. Please wait a few minutes before restarting the client and trying again”. I really cant even play the game.
Please help, i’ve tried all “Troubleshooting’s” aswell, didnt help me.
Don’t bother, this has been asked a thousand times already.
Myself and a lot of other players are having the same problem since quite some time, most of them just quit due to the fact it’s nearly impossible to play the game like this.
There hasn’t been any decent response from Anet so far on this. They think it’s still our own fault by having a bad internet connection :-/
Well, many of the people who are having “this issue” are actually having node issues not related to Anet at all.
If you want help, send in a ticket to Anet, and they will teach you how to run ping plotter to see where the issue is, and then they will go from there. Anet can’t comment on the forums and say “yep, we’ll fix that” when you haven’t even shown where the issue is.
Ellieanna, I have enough experience on the technical part to use trace routes and ping plotters to trace the issue.
And in my case it does show the major delay and latency in the connection starts when it reaches Anet servers.
I indicated it to Anet and showed them, that for me there is a major difference in latency between the NA and EU servers, but since they charge gems to change servers, I have to pay to get a stable game connection…
Here you go, this is the NA one and the EU one. See the difference.
Yeah, at node 8 you are having issues. By the way, that’s not owned by Anet nor their ISP.
Also, you have packet issues starting right at your IP address on both of them. Not a lot, but the NA one is higher then the EU one (assuming it’s NA top, EU bottom). Both of those can cause problems. But in the end, node 8 is your issue. Your ISP has the ability to inform the owners of the issue, but it’s usually tier 2 tech who can contact them, and the tier 1 (front line) guys tend to not be aware of how to do this.
My point wasn’t that it was all Anet.
It was that I could not play anymore due to the latency on NA server.
I just shown that EU is playable for me and that they should make arrangements for this kind of situations…
My point wasn’t that it was all Anet.
It was that I could not play anymore due to the latency on NA server.
I just shown that EU is playable for me and that they should make arrangements for this kind of situations…
Don’t bother, this has been asked a thousand times already.
Myself and a lot of other players are having the same problem since quite some time, most of them just quit due to the fact it’s nearly impossible to play the game like this.
There hasn’t been any decent response from Anet so far on this. They think it’s still our own fault by having a bad internet connection :-/
Ellieanna, I have enough experience on the technical part to use trace routes and ping plotters to trace the issue.
And in my case it does show the major delay and latency in the connection starts when it reaches Anet servers.
I indicated it to Anet and showed them, that for me there is a major difference in latency between the NA and EU servers, but since they charge gems to change servers, I have to pay to get a stable game connection…
That’s what you said. You even said you traced it and showed it was at Anet’s server. What you posted clearly shows the opposite. If you want the EU ping switch to the EU server. Anet shouldn’t offer you a free transfer because the connection between you and them for NA is poor. They can’t “make arrangement” for these situations because they are a business. If it was something wrong with their server or ISP, I would agree with you, but in your case, it’s clearly the path your ISP chooses to send you on to Anet’s server. That’s between you, your ISP and the node having issues. You have options.
1) Pay to switch to EU.
2) Use a VPN (will change the path your connection takes to Anet’s server, which could by pass the node, there are pay and free ones. Free ones do have issues with spyware/etc so be wary of those.)
3) Talk to your ISP and tell them the issue, they can either tell the node to fix their stuff, or they can work with things to fix the problem.
Anet shouldn’t have to step in when it’s not even a problem they created or caused.
I don’t have any records prior to the problems occurring, but I have complained about this to my ISP as well.
They told me that because something changed on the recipient server it is probably rerouted via another route because there is no better option for the routing for the moment.
As far as I can see, they changed something (more or less around the time of HoT) which makes my best available route to their NA server less efficient as before, making my connection to the game unstable.
Going by your info you should also now very well that these routings happen on best route choice by default and rerouting it manually by VPN or other means, will only make it take a worse route.
As much as you should claim, this is not something my ISP can handle, but I do not fully blame Anet for this, but I do say it has something to do with changes to the servers which made the routing terrible at this moment, making my claim for transfer to a feasable EU server viable in my opinion.
3) Talk to your ISP and tell them the issue, they can either tell the node to fix their stuff, or they can work with things to fix the problem.
Yes, your ISP should handle it. As I said, your ISP actually has the ability to contact the node in question and inform them they are having issues. That is what your ISP is supposed to do. You pay them to access the internet. This is what they do. You aren’t paying Anet to access the internet…
So this error code is one that I’ve gotten sporadically for about a year. There will be weeks where I don’t get it once, weeks where I’m able to only log in during specific times, and weeks where it simply never lets me online. I ran PingPlotter and received these results. (see attachments)
So it seems when I hit hop #10 my packet loss goes crazy; I checked the IP location and it seems to be in Colorado. I currently live in New Zealand and live on my university’s campus so I use the university’s internet, but I haven’t experienced any disconnection issues with any other online game. In this instance, would that hop fall under my ISP’s jurisdiction? I really doubt they’ll go to many lengths to try to make a game more playable…
EDIT: There has only been one solution I hadn’t tried until now: utilising a VPN. I know this solution has been posted before but I no longer face any 7.11 error codes after trying a VPN (tried BattlePing’s free trial and it worked like a charm).
