Error by starting GW2

Error by starting GW2

in Account & Technical Support

Posted by: Soko.3249

Soko.3249

Hi all,

I had an issue when starting Guild Wars 2 today… It gave an error while trying to start guild wars 2. I had this error many times but that wasnt an issue cus after i started the game again it was working but now i tried over and over and even reinstalled but still not working.

http://prntscr.com/4cq7xs < this is the link what i get as error.

I am not sure what to do now.

Thank you!

Error by starting GW2

in Account & Technical Support

Posted by: Izaya.2906

Izaya.2906

Press that Show Details >> button and copy it to post here.

Error by starting GW2

in Account & Technical Support

Posted by: Soko.3249

Soko.3249

Press that Show Details >> button and copy it to post here.

  • Crash <—*
    Assertion: Failed to load file.
    File: ..\..\..\Services\LoadHandle\LoadHandle.cpp(144)
    App: Gw2.exe
    Pid: 4360
    Cmdline: /clientport 80
    BaseAddr: 00BF0000
    ProgramId: 101
    Build: 37503
    When: 2014-08-14T17:54:32Z 2014-08-14T19:54:32+02:00
    Uptime: 0 days 0:00:02
    Flags: 0
  • System <—*
    Name:
    IpAddr:
    Processors: 8 [GenuineIntel:6:10:9]
    OSVersion: Windows 6.2 (64 bit)
  • System Memory <—*
    Physical: 3764MB/ 6029MB 62%
    Paged: 4416MB/ 6989MB 63%
    Virtual: 3740MB/ 4095MB 91%
    Load: 37%
    CommitTotal: 2573MB
    CommitLimit: 6989MB
    CommitPeak: 4129MB
    SystemCache: 1415MB
    HandleCount: 36350
    ProcessCount: 113
    ThreadCount: 1290
  • Process Memory <—*
    Private: 116MB
    WorkingSet: 105MB
    PeakWorkingSet: 105MB
    PageFaults: 70779

[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 6.3.9600.16520 (64/32-bit compatible)]

  • Error Logs <—*
    VerifyAccess failed or denied access with 0×80070716 – 1
    Decode was cancelled in the middle of a file-load (0×0009814b0). Corrupted?
    File size mismatch from archive for 0×0009814b0; expected = 2672, actual = 0
    File 0×0009814b not found in main archive.
    Deleting file 0×0009814b
    Failed to load file 0×0009814b0
  • DirectX Device Info <—*
    VendorId = 0×8086
    DeviceId = 0×0166
    Version = 9.18.0013.3788
    Description = Intel® HD Graphics 4000
    Compat = 0×00000040
    VidMem = 4036 MB

(edited by Soko.3249)

Error by starting GW2

in Account & Technical Support

Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

Have you tried simply right-clicking the Guild Wars 2 shortcut and clicking “Run as Administrator”? Additionally, are your video card drivers up to date? Do you have any security software running by chance? The more information that you’re able to provide the easier it will be to diagnose this issue and offer suggestions.

Error by starting GW2

in Account & Technical Support

Posted by: Soko.3249

Soko.3249

Have you tried simply right-clicking the Guild Wars 2 shortcut and clicking “Run as Administrator”? Additionally, are your video card drivers up to date? Do you have any security software running by chance? The more information that you’re able to provide the easier it will be to diagnose this issue and offer suggestions.

I did all what u wrote above and it’s still not working and i have no clue what to do more to make it work. I play this game for now almost 2 months and the issue just started today.

(edited by Soko.3249)

Error by starting GW2

in Account & Technical Support

Posted by: shinra.2015

shinra.2015

I was getting that annoying loadhandle.cpp error on Windows 8 over and over and couldn’t seem to repair it because the launcher would crash before it got to the point where repairs take place. My friend helped me see the mass of corrupt files in the appdata folder using this in command line:

dir “APPDATA\Guild Wars 2”

Entering the following in command line fixed it for me :

del /q “APPDATA\Guild Wars 2\*”

I’ve just made this post for anyone else who comes along with the same problem in the future. Basically it just clears the user data the quick command line way, I know it’s been noted before but it’s a possible fix so there it is again. I hope that helps people in future.