Exception: c0000005; constant crashes.

Exception: c0000005; constant crashes.

in Account & Technical Support

Posted by: Dorden.5687

Dorden.5687

Yesterday (23.11.) when I was heading to do some spvp to Heart of the Mists, I suddenly got a game crash. After that I got crashes every time I restarted the game withing a minute of logging in. I rebooted my system and reinstalled the game it was working again for the rest of the evening, I was even able to play spvp. Today though, the same happened again. I went to play spvp and same crashing started. Reinstalling did not help and rebooting only helped for a while until it started to crash suddenly again. When it starts to happen it doesn’t matter what zone I am in and sometimes it happens on loading screens. Usually the game pops up the error report dialog but sometimes it crashes without it.

I don’t know if Heart of the Mists actually has anything to do with the crashes or if it is just a coincidence. This started happening very suddenly, I’ve played the game since launch and it happened for the first time yesterday. I have no idea why. All other games work fine with no problems what so ever.

I won’t bet my head for it, but every crash I could remember had that same exception code c0000005; Memory at address xxxxxxxx could not be read. The address is every time different, but often it’s very low address, like 00000008 or 00000000 in the lastest crash, smells like a pointer error x).

I’m running with following system:
AMD Phenom 9850 BE
Nvidia 9800GTX
Asus M4A78-E
4GB RAM
Windows 7 64bit.

I have not ran a memory test but I find it very unlikely to be a memory, or other hardware related error as I’ve not faced any problems with any other games or programs.

Pastebin of the error report: http://pastebin.com/8SQqDjuT
Posting it also below, happened on loading screen to WvW.

(edited by Dorden.5687)

Exception: c0000005; constant crashes.

in Account & Technical Support

Posted by: Dorden.5687

Dorden.5687


—> Crash <—
Exception: c0000005
Memory at address 00000000 could not be read
App: Gw2.exe
Pid: 316
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 16100
When: 2012-11-24T18:04:00Z 2012-11-24T20:04:00+02:00
Uptime: 0 days 1:41:48
Flags: 0

—> System <—
Name: ADMIN-PC
IpAddr: 192.168.0.10 25.216.8.23
Processors: 4 [AuthenticAMD:15:2:3]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 859MB/ 4095MB 20%
Paged: 4261MB/ 8188MB 52%
Virtual: 2278MB/ 4095MB 55%
Load: 79%
CommitTotal: 3926MB
CommitLimit: 8188MB
CommitPeak: 4190MB
SystemCache: 927MB
HandleCount: 21680
ProcessCount: 60
ThreadCount: 885

—> Process Memory <—
Private: 1172MB
WorkingSet: 1013MB
PeakWorkingSet: 1187MB
PageFaults: 12634304

—> Game Context <—
MapId: 94
Flags: 0×241
ElapsedTime: 00:00:10

—> World State <—
<WorldState BufferCapacity=“52407360” BufferUsed=“5648” DrawCalls=“16” Fps=“62” EffectLights=“0” ImageMemory=“1298936” Lights=“0” Materials=“7” OcclusionQueriesOccluded=“0” OcclusionQueriesStalled=“0” OcclusionQueriesUnoccluded=“0” Particles=“0” Submodels=“16” TextureLoadsPending=“29” TextureMemory=“182049444” Triangles=“34” VerticesSoftwareTransformed=“0” VideoMemoryTotal=“25581576” CameraPos=“-705.109, -6843.02, -179.895” CameraFwd=“0.97437, 0, 0.224951” MapName=“wZY+N.HLDfZ” MapNamespace=“mR47S” MapSector=“IJwR+.lkXVh” MapType=“WvwRedHome” MapFloor=“1” MapId=“94” MapTimeOfDay=“1.000000” PlayerFacing=“1, 0, 0” PlayerPos=“-282.894, -6843.02, -2.419” PlayerVelocity=“0, 0, 0” />

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> Thread 0xd18 <—

—> Trace <—
Pc:00ba91c2 Fr:3769fd18 Rt:006729b0 Arg:00ba91c0 015eb11c 070bad40 00000010
Pc:006729b0 Fr:3769fe14 Rt:00412971 Arg:086e75cc 3769fe70 0000000c 3c88d937
Pc:00412971 Fr:3769fe34 Rt:0041642f Arg:3c88d937 00aae28f 070bbb48 070bb720
Pc:0041642f Fr:3769fe7c Rt:00aaa5fd Arg:070bb720 070bb774 086e75c0 00000008
Pc:00aaa5fd Fr:3769feec Rt:00aaa959 Arg:6333dc85 00000001 0086d18a 034056a8
Pc:00aaa959 Fr:3769ff24 Rt:00aaaa2f Arg:00000000 070c3d90 006680ef 00000000
Pc:00aaaa2f Fr:3769ff44 Rt:008be0ed Arg:070c3d90 6333dcdd 00000000 034056a8
Pc:008be0ed Fr:3769ff7c Rt:008be195 Arg:00000000 3769ff94 767a33aa 034056a8
Pc:008be195 Fr:3769ff88 Rt:767a33aa Arg:034056a8 3769ffd4 77199ef2 034056a8
Pc:767a33aa Fr:3769ff94 Rt:77199ef2 Arg:034056a8 406645e5 00000000 00000000
Pc:77199ef2 Fr:3769ffd4 Rt:77199ec5 Arg:008be113 034056a8 00000000 00000000
Pc:77199ec5 Fr:3769ffec Rt:00000000 Arg:008be113 034056a8 00000000 f8dafa53

—> Thread registers <—
eax=00000000 ebx=015eb120 ecx=3e800000 edx=015eb11c esi=0a103d9c edi=3e800000
eip=00ba91c2 esp=3769fd00 ebp=3769fd18
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010206

ebx-32 015EB100 31bc1520 00000003 00000003 00000008
ebx-16 015EB110 bf800000 bf800000 00000001 00000000
ebx 0 015EB120 00000005 0a103d84 0a103d90 0a103db4
ebx16 015EB130 0a103d80 00000015 00000001 00000001
ebx+32 015EB140 00000001 00000000 00000001 00000000
ebx+48 015EB150 0000193b 32407b60 32df8640 00000333
ecx-32 3E7FFFE0 00000000 00000000 00000000 00000000
ecx-16 3E7FFFF0 00000000 00000000 00000000 00000000
ecx 0 3E800000 00000000 00000000 00000000 00000000
ecx16 3E800010 00000000 00000000 00000000 00000000
ecx+32 3E800020 00000000 00000000 00000000 00000000
ecx+48 3E800030 00000000 00000000 00000000 00000000
edx-32 015EB0FC 00000008 31bc1520 00000003 00000003
edx-16 015EB10C 00000008 bf800000 bf800000 00000001
edx 0 015EB11C 00000000 00000005 0a103d84 0a103d90
edx16 015EB12C 0a103d90 0a103d80 00000015 00000001
edx+32 015EB13C 00000001 00000001 00000000 00000001
edx+48 015EB14C 00000000 0000193b 32407b60 32df8640
esi-32 0A103D7C 0a103d28 00000000 015bad64 0a103da8
esi-16 0A103D8C 00000000 00000000 0a103dc0 0a103db4
esi 0 0A103D9C 00000000 0a103db4 0a103db4 00000000
esi16 0A103DAC 0a103d9c 0a103d84 00000000 0a103d9c
esi+32 0A103DBC 0a103d9c 000001b1 0a103dcc 0a103d90
esi+48 0A103DCC 3e800000 0a103dd8 0000048f 000001b1
edi-32 3E7FFFE0 00000000 00000000 00000000 00000000
edi-16 3E7FFFF0 00000000 00000000 00000000 00000000
edi 0 3E800000 00000000 00000000 00000000 00000000
edi16 3E800010 00000000 00000000 00000000 00000000
edi+32 3E800020 00000000 00000000 00000000 00000000
edi+48 3E800030 00000000 00000000 00000000 00000000

(edited by Dorden.5687)

Exception: c0000005; constant crashes.

in Account & Technical Support

Posted by: Dorden.5687

Dorden.5687


  • Code <—*
    00BA91A2 ba000001 020c0c0c 03040c05 06070809 …………….
    00BA91B2 0a0c0c0c 0c0c0c0b cccccccc cccc8b01 …………….
    00BA91C2 ff20cccc cccccccc cccccccc cccc568b . …………V.
    00BA91D2 f1e8d8af abff508d 4e04e8ef f3fbff5e ……P.N……^
    00BA91E2 c3cccccc cccccccc cccccccc cccc558b …………..U.
    00BA91F2 ec53568b f1578d7e 048bcfc7 06ec1b46 .SV..W.~…….F
  • Stack <—*
    3769FD00 00bdf681 00000000 015eb11c 015ea0d8 ……….^…^.
    3769FD10 00000000 0a103d90 3769fe14 006729b0 …..=….i7.)g.
    3769FD20 00ba91c0 015eb11c 070bad40 00000010 ……^........ 3769FD30 00000010 00018fc6 3769fd5c 00b87869 ........\.i7ix.. 3769FD40 1c003487 000004f6 00000000 070bc904 .4.............. 3769FD50 00018fe3 1c003487 016b4610 3769fd78 .....4...Fk.x.i7 3769FD60 00b87eb4 0000002a 3769fd74 0872ac70 .~..*...t.i7p.r. 3769FD70 00000000 0d6bd568 0d6bd618 00b8677e ....h.k...k.~g.. 3769FD80 0036f074 00000000 000003e8 00000000 t.6............. 3769FD90 0043efd6 00000000 00000020 09353d70 ..C..... ...p=5. 3769FDA0 00000008 09353d70 3769fdbc 3769fdcc ....p=5...i7..i7 3769FDB0 07832280 7717fe69 74fc0dfc 00000020 ."..i..w...t ... 3769FDC0 00000010 07832280 3769fde0 00664a77 ....."....i7wJf. 3769FDD0 09353d88 006e726e 0f6188c0 00000020 .=5.nrn...a. ... 3769FDE0 3769fe14 006e734f 0f6188c0 00000020 ..i7Osn...a. ... 3769FDF0 0120d7cc 09548d68 006a996e 00000011 .. .h.T.n.j..... 3769FE00 006a7d6d 070bad40 00000010 00000010 m}j.………..
    3769FE10 3769fe34 3769fe34 00412971 086e75cc 4.i74.i7q)A..un.
    3769FE20 3769fe70 0000000c 3c88d937 3c83126f p.i7….7..<o..<
    3769FE30 3c83126f 3769fe7c 0041642f 3c88d937 o..<|.i7/dA.7..<
    3769FE40 00aae28f 070bbb48 070bb720 070bb754 ….H… …T…
    3769FE50 00000002 00000002 00000008 3769fe78 ….........×.i7
    3769FE60 070bbb48 00000001 070bb720 070bba44 H……. …D…
    3769FE70 086e75cc 070bb76d 00000000 3769feec .un.m………i7
    3769FE80 00aaa5fd 070bb720 070bb774 086e75c0 …. …t….un.
    3769FE90 00000008 3769fec0 070bbb48 00000001 ……i7H…….
    3769FEA0 0086d18a 034056a8 00000000 74fc3bf4 …..V@……;.t
    3769FEB0 632da120 00000001 0a26a713 00000005 .-c……&…..
    3769FEC0 00000010 00000000 00000000 00000001 …………….
    3769FED0 034056a8 0086d18a 00000001 6c00270c .V@……….’.l
    3769FEE0 392af932 0000000e 6333dd4d 3769ff24 2.*9….M.3c$.i7
    3769FEF0 00aaa959 6333dc85 00000001 0086d18a Y…..3c……..
    3769FF00 034056a8 fffffffe c0000005 3769fef4 .V@………..i7
    3769FF10 3769f8c4 3769ff6c 008be250 550c4899 ..i7l.i7P….H.U
    3769FF20 00000000 3769ff44 00aaaa2f 00000000 ….D.i7/…….
    3769FF30 070c3d90 006680ef 00000000 034056a8 .=….f……V@.
    3769FF40 00000000 3769ff7c 008be0ed 070c3d90 ….|.i7…..=..
    3769FF50 6333dcdd 00000000 034056a8 034056a8 ..3c…..V@..V@.
    3769FF60 3769ff50 3769ff50 3769ffc4 3769ffc4 P.i7P.i7..i7..i7
    3769FF70 008be250 550c7611 00000000 3769ff88 P….v.U……i7
    3769FF80 008be195 00000000 3769ff94 767a33aa ……….i7.3zv
    3769FF90 034056a8 3769ffd4 77199ef2 034056a8 .V@…i7…w.V@.
    3769FFA0 406645e5 00000000 00000000 034056a8 .Ef@………V@.
    3769FFB0 00000000 00000000 00000000 3769ffa0 …………..i7
    3769FFC0 00000000 ffffffff 771d71d5 00177f01 ………q.w….
    3769FFD0 00000000 3769ffec 77199ec5 008be113 ……i7…w….
    3769FFE0 034056a8 00000000 00000000 00000000 .V@………….
    3769FFF0 00000000 008be113 034056a8 00000000 ………V@…..
    376A0000 f8dafa53 010067cb ffeeffee 00000000 S….g……….
    376A0010 376a00a8 376a00a8 376a0000 376a0000 ..j7..j7..j7..j7
    376A0020 00000040 376a0588 376e0000 0000003e @…..j7..n7>…
    376A0030 00000001 00000000 376a1ff0 376a1ff0 ……….j7..j7
    376A0040 00011002 00010000 00000000 00100000 …………….
    376A0050 48dbfae2 000067cb 013e4142 00000000 …H.g..BA>…..
    376A0060 0000fe00 eeffeeff 00100000 00002000 …………. ..
    376A0070 00000200 00002000 000002fb fffdefff ….. ……….
    376A0080 0138000c 00000000 00000000 00000000 ..8………….
    376A0090 376a1fe8 376a1fe8 00000017 fffffff0 ..j7..j7……..
    376A00A0 376a00a0 376a00a0 376a0010 376a0010 ..j7..j7..j7..j7
    376A00B0 00000000 00000000 376a0150 376a0590 ……..P.j7..j7
    376A00C0 00000000 376a07f0 376a0830 376a0138 ……j70.j78.j7
    376A00D0 013e4142 00000000 00000000 00040000 BA>………….
    376A00E0 00002000 00000000 00000000 00000001 . …………..
    376A00F0 00000001 00000001 00000000 00000213 …………….

Exception: c0000005; constant crashes.

in Account & Technical Support

Posted by: Dorden.5687

Dorden.5687


  • Error Logs <—*
    name.
    Model ‘0×019740’: Can’t unlink child ‘0×00e1e6’ from parent bone ‘’, there’s no bone with that name.
    Model ‘0×00e1bd’: Missing anim or fallbacks: zeropose
    Model ‘0×00e1e6’: Missing anim or fallbacks: zeropose
    Model ‘0×019740’: Can’t link child ‘0×00e1f5’ to parent bone ‘’, there’s no bone with that name. Linking to root instead
    Model ‘0×035b54’: Can’t link child ‘0×00e07d’ to parent bone ‘fxtip’, there’s no bone with that name. Linking to root instead
    Model ‘0×035b54’: Can’t link child ‘0×00df68’ to parent bone ‘root’, there’s no bone with that name. Linking to root instead
    Model ‘0×035b54’: Can’t unlink child ‘0×00df68’ from parent bone ‘root’, there’s no bone with that name.
    Model ‘0×035b54’: Can’t unlink child ‘0×00e07d’ from parent bone ‘fxtip’, there’s no bone with that name.
    Model ‘0×035b54’: Can’t link child ‘0×00e07d’ to parent bone ‘fxtip’, there’s no bone with that name. Linking to root instead
    Model ‘0×035b54’: Can’t link child ‘0×00df68’ to parent bone ‘root’, there’s no bone with that name. Linking to root instead
    Model ‘0×035b54’: Can’t unlink child ‘0×00df68’ from parent bone ‘root’, there’s no bone with that name.
    Model ‘0×019740’: Can’t unlink child ‘0×00e1f5’ from parent bone ‘’, there’s no bone with that name.
    Model ‘0×035b54’: Can’t unlink child ‘0×00e07d’ from parent bone ‘fxtip’, there’s no bone with that name.
    Model ‘0×035b54’: Can’t link child ‘0×00df68’ to parent bone ‘root’, there’s no bone with that name. Linking to root instead
    Model ‘0×035b54’: Can’t unlink child ‘0×00df68’ from parent bone ‘root’, there’s no bone with that name.
    Model ‘0×054cb0’: Missing anim or fallbacks: rgtrunfidl
    Content is referencing a propID that doesn’t exist propId=‘1499639197116406882’
    Model ‘0×006823’: Can’t unlink child ‘0×00ced3’ from parent bone ‘mouth’, there’s no bone with that name.
    Texture missing mip chain: 0×00ecaf
    Model ‘0×006833’: Can’t unlink child ‘0×00ced3’ from parent bone ‘mouth’, there’s no bone with that name.
    Couldn’t find missile launch point for gadget ’’.
  • DirectX Device Info <—*
    VendorId = 0×10de
    DeviceId = 0×0612
    Version = 9.18.0013.1054
    Description = NVIDIA GeForce 9800 GTX/9800 GTX+
    Compat = 0×00100800
    VidMem = 2287 MB

There, had to clip it to three parts due to post length limit.

Exception: c0000005; constant crashes.

in Account & Technical Support

Posted by: deltaconnected.4058

deltaconnected.4058

Caused by overlay programs; afterburner, prcecisionx, fraps, etc. Hasn’t happened to me or anyone else I know that uses afterburner, and haven’t seen an end-all fix on these forums either.

All I can suggest is a clean install of video drivers.

Exception: c0000005; constant crashes.

in Account & Technical Support

Posted by: Dorden.5687

Dorden.5687

deltaconnected.4058:

Caused by overlay programs; afterburner, prcecisionx, fraps, etc. Hasn’t happened to me or anyone else I know that uses afterburner, and haven’t seen an end-all fix on these forums either.

All I can suggest is a clean install of video drivers.

Yes, I’m using Fraps. I’ll test without it soonish and see if it helps.

Exception: c0000005; constant crashes.

in Account & Technical Support

Posted by: DareWreck.4107

DareWreck.4107

Hi Dorden,

See the reply I just posted to this thread:

https://forum-en.gw2archive.eu/forum/support/tech/Crashes-to-BSOD-while-playing-GW2/

Since you have an Nvidia card, you might have that problem too. Unfortunately, I don’t know if it’s possible to uninstall the Windows update in question, but if you have System Restore turned on and can turn back the clock to prior to this recent update, you might be able to fix this somewhat easily.

Exception: c0000005; constant crashes.

in Account & Technical Support

Posted by: Dorden.5687

Dorden.5687

I uninstalled Fraps and the game haven’t crashed yet. I’ll have to test for longer period of time to be sure it was the culprit, though. I’ll report back in a day or so.

Exception: c0000005; constant crashes.

in Account & Technical Support

Posted by: james street.2567

james street.2567

deltaconnected.4058:

Caused by overlay programs; afterburner, prcecisionx, fraps, etc. Hasn’t happened to me or anyone else I know that uses afterburner, and haven’t seen an end-all fix on these forums either.

All I can suggest is a clean install of video drivers.

I have experienced the same issue since game launch. My ArenaNet.log is full of Memory address crash errors. I tried trimming my timings back to 9 from 7 and that did not work. I ran MemTest and no errors.

I find it interesting that you point out the overlay programs because I run precision. I am going to try to uninstall precision and play the game. I will report back if I crash.

Thanks

Exception: c0000005; constant crashes.

in Account & Technical Support

Posted by: james street.2567

james street.2567

None of the above worked. Nor did trimming my RAM timings back to 9 from 7. MemTest86 produced no errors.

What finally fixed it for me was setting Anti-Aliasing from FXAA to None. This can be found in Game Options → Graphic Options: Advanced Settings.

Hope it works for you

Exception: c0000005; constant crashes.

in Account & Technical Support

Posted by: Dorden.5687

Dorden.5687

Uninstalling Fraps seems to have worked for me, the game no longer crashes.

Edit: Okay the game decided to crash in spvp loading screen just after I posted this.

(edited by Dorden.5687)

Exception: c0000005; constant crashes.

in Account & Technical Support

Posted by: Dorden.5687

Dorden.5687

james street.2567:

None of the above worked. Nor did trimming my RAM timings back to 9 from 7. MemTest86 produced no errors.

What finally fixed it for me was setting Anti-Aliasing from FXAA to None. This can be found in Game Options -> Graphic Options: Advanced Settings.

Hope it works for you

I haven’t used FXAA at any point (just makes the image blurry) so that can’t help me, too bad.

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