Excessive screen tearing?

Excessive screen tearing?

in Account & Technical Support

Posted by: Serra.8069

Serra.8069

For the past couple of weeks I’ve been getting some seriously strange screen tearing issues. Lately it’s been looking like someone installed strobe lights throughout Tyria, and it’s starting to drive me nuts that I can’t figure out how to fix it or what’s causing it. It’s especially frustrating since it only started a couple weeks ago and before that I could play the game and it looked flawless.

As far as I know I’ve got the latest driver for my graphic card, I have vsync enabled, I’ve gone through my AMD control center and tried everything that sounded like it could possibly do something to help. I’ve attached a screenshot where I managed to snag one of the multiple strobes, the awesome purple beam stuck to my character.

I’ve had no luck, what else can I do? :[

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Excessive screen tearing?

in Account & Technical Support

Posted by: mathisk.6427

mathisk.6427

What you took a screenshot of is not tearing, so v-sync and other frame limitations won’t do anything to fix or lessen the problem. That is some sort of graphical corruption. It could be caused by a bug in the driver, a bug in DirectX, a corrupted vertex list in the GW2 data, bad data sent to a shader, many things. It could also be a bug in GW2 itself, as there are several bugs with the camera system displaying or not displaying the world properly at times.

You can try to fix the problem by making sure you have the latest updates and bugfixes for DirectX and the latest version of your display driver. For DirectX, you can use the DirectX Web Installer from Microsoft’s website to make sure that everything is patched up to the most recent version. For your display driver, you’ll probably want to check the ATI/AMD website, if your video card can use the generic driver.

When was the last time you updated your display driver? If it wasn’t within the last week or two, then you don’t have the latest driver. I’ve heard that the ATI 12.11 drivers are supposed to be pretty solid and offer some performance benefits for the newer ATI chipsets, so it might be worth getting them. Otherwise, most of the ATI drivers that are at least as new as the 12.6 drivers (from June of 2012) should work.

If you want to see if someone remembers a particular bug in your display driver, you can attach a dxdiag.txt report for your system. That will show what hardware and drivers your system has so the other posters can see if anything jogs their memory.

Excessive screen tearing?

in Account & Technical Support

Posted by: Serra.8069

Serra.8069

Hey thanks for the reply, didn’t get a chance to check back yesterday. I ran the DirectX updater and it said I had the latest version, did the same for my drivers and everything seems to be updated. I reinstalled GW2 as well, and I’m still getting those buggy graphics. The search for a fix goes on…

Attached a dxdiag, maybe someone can decipher something from it.

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Excessive screen tearing?

in Account & Technical Support

Posted by: Caedmon.6798

Caedmon.6798

Hey thanks for the reply, didn’t get a chance to check back yesterday. I ran the DirectX updater and it said I had the latest version, did the same for my drivers and everything seems to be updated. I reinstalled GW2 as well, and I’m still getting those buggy graphics. The search for a fix goes on…

Attached a dxdiag, maybe someone can decipher something from it.

When does this happen ? right away when you start up gw2,or after a while playing ? It can be because you overclocked your gpu too high,or your gpu is starting to overheat.Artifacts like this usually turn out to be because of this,try monitoring your temps and setting your gpu clocks at factory settings again ( if you oc’d it that is).

Excessive screen tearing?

in Account & Technical Support

Posted by: Serra.8069

Serra.8069

When I start GW2 I see the artifacts on my characters in character select right away. There are some strange, static green pixels on some textures as well…might be related? I’ve never overclocked, and my gpu hovers around 50°c with the game open.