Expansion got lifted from my account

Expansion got lifted from my account

in Account & Technical Support

Posted by: Barrosy.7839

Barrosy.7839

The Guild Wars 2: Heart of Thorns Expansion got removed from my account without any way of telling me the reason this happened. Yesterday I was playing GW2: HoT just fine and today I login to find out I can’t get into the new areas and all my WP’s are gone.

I confirmed on the official Guild Wars 2 website on the ‘my account’ tab that my expansion has been removed aswell.

Can anyone of the GW2 Team explain me what is going on?

I already made a ticket so I am not sure if posting this topic is too much effort, but I want to ask this in the forum to ask wether this also happened to other people, could anyone let me know if this has happened to you aswell?

(edited by Barrosy.7839)

Expansion got lifted from my account

in Account & Technical Support

Posted by: Littha.8605

Littha.8605

Expansion got lifted from my account

in Account & Technical Support

Posted by: Barrosy.7839

Barrosy.7839

Thanks I found out the retailer was at fault here, I got a refund from Kinguin.