Guild Wars 2

My desktop’s tower fan bit the dust, so I had it replaced and brought it home- And immediately discovered that my FPS for GW2 had bottomed out. Normally I get 30-40, real smooth, but now I’m camped out around 15 (and very choppy), regardless of how low I take the settings.

Nothing besides the fan was changed in my comp. I’ve run virus/malware scans & disk defragmenter, rebooted, updated drivers. Other games seem to be running fine. I’m running Windows 7, Intel Core i7-4790k CPU / 4 GHz.

If anyone can offer any suggestions or point me in the right direction, I’d really appreciate it.

How long was your computer out of service? If the fan ‘bit the dust’ before the 64-bit default client update, perhaps that is the difference.

If so, you can change back to the 32-bit client using the instructions found in the Sticky above.

Otherwise, you can contact the Tech CS Team via the ‘Support’ link above/below and ‘Submit a Request’ for assistance.

Good luck.

Inculpatus cedo.9234:

How long was your computer out of service? If the fan ‘bit the dust’ before the 64-bit default client update, perhaps that is the difference.

If so, you can change back to the 32-bit client using the instructions found in the Sticky above.

Otherwise, you can contact the Tech CS Team via the ‘Support’ link above/below and ‘Submit a Request’ for assistance.

Good luck.

I probably should have been clearer above, but everything happened in the past 24 hours. Last night, game worked fine, but my fan went out this morning and the game slowed down once I got it back this afternoon.

I don’t think the client update caused the problem, but I’ll definitely check out the thread and see if it can help.

Thank you for the response!

AllDatAngst.4208:

so I had it replaced and brought it home- And immediately discovered that my FPS for GW2 had bottomed out.

Other games seem to be running fine. I’m running Windows 7, Intel Core i7-4790k CPU / 4 GHz.

Sounds a lot to me like the GPU Link Speed bug. The shop you took your PC probably bumped your GPU while installing a new fan/heatsink and altered the connection between the PCI-E slot and the GPU.

Download GPU-Z and then start it up while GW2 is running. Make sure Gw2 isn’t minimized and look for the “Bus Interface” Text field: As shown here

If that reads as x1 or x4 instead of x16 or x8. That’s definitely the problem.

Since you took your PC in to someone to change a fan, I’m not real comfortable suggesting you take your GPU out and put it back in the slot. But that would fix it.

MrFayth.3546:

AllDatAngst.4208:

so I had it replaced and brought it home- And immediately discovered that my FPS for GW2 had bottomed out.

Other games seem to be running fine. I’m running Windows 7, Intel Core i7-4790k CPU / 4 GHz.

Sounds a lot to me like the GPU Link Speed bug. The shop you took your PC probably bumped your GPU while installing a new fan/heatsink and altered the connection between the PCI-E slot and the GPU.

Download GPU-Z and then start it up while GW2 is running. Make sure Gw2 isn’t minimized and look for the “Bus Interface” Text field: As shown here

If that reads as x1 or x4 instead of x16 or x8. That’s definitely the problem.

Since you took your PC in to someone to change a fan, I’m not real comfortable suggesting you take your GPU out and put it back in the slot. But that would fix it.

I gave the GPU-Z a try, but I was still getting x16 (attached screenshot). I don’t know if there’s a visual way to determine if the GPU needs to be adjusted.

Try changing your GPU performance setting. Right-click a blank spot on your desktop and select the Nvidia Control Panel. Change performance from ‘Adaptive’ to ‘Prefer Maximum Performance’ (see the attached picture).

If that doesn’t do it, please post what your CPU and GPU temperatures are when running GW2.

abomally.2694:

Try changing your GPU performance setting. Right-click a blank spot on your desktop and select the Nvidia Control Panel. Change performance from ‘Adaptive’ to ‘Prefer Maximum Performance’ (see the attached picture).

If that doesn’t do it, please post what your CPU and GPU temperatures are when running GW2.

Changing to Max Performance didn’t seem to do anything.

So temps:
GPU: 96-97F
CPU: 99C/210F

And wow that CPU is high. I’m starting to wonder if my heat sinks got knocked loose during transport.

Yeah, that’s your issue:

CPU: 99C/210F

It’s not unheard of for a heatsink to get dislodged during transport, especially those heavy tower style ones. Should be an easy fix with new thermal compound and a guide from the internet. If you still have any doubts, you can run CPU-Z while running GW2. Your CPU’s base clock is 4.0Ghz and boost is 4.4Ghz, so if cooling is normal it should sit somewhere between the two.