Q:
Failed to login.
ArenaNet Communications Manager
A:
If you are not able to join the game, please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Do you get any error message ?
yes, (Code=10:5:11:2135:101)
also
Build: 15960
Error Code: 21:6:3:2114
(edited by bluewest.9628)
Follow the directions in https://forum-en.gw2archive.eu/forum/support/account/How-to-Submit-a-Ticket-Account-Issues-2 to sumbit a ticket and wait for support to help you.
message – error code 58.11.5.504