Guild Wars 2

Seems like I too got today one of the fake e-mails from false GMs,I thankfully checked out in google search first so I didnt confirmed much info on their site.Only thing I gave them was e-mail and serial before I realised.(dont remember if I gave my phone)

I changed my e-mail password but is there a chance I will have problems giving out my serial code/?

Yes. The serial number is part of what is used as proof of ownership when people forget their login information. The hacker could claim to have forgotten the login and try to use it to steal the account. I would contact support if I were you and discuss it with them. Maybe they’ll give you another serial number or at least have it on your records that you gave this information out.

There is, indeed.

You should scan your computer for virus/malware/etc., change the password to your email account, if not create a new one and associate your game account to it, and contact the CS Team and explain what has transpired.

Top/Bottom of Page – Support – Submit a Request

Good luck.

This has been posted here for many months and at least 3 stickies, never mind that the actual in game e-mail states it is not from an anet GM.
Hopefully support will help ya out.

they even re-sent me a message (different GM this time) that they havent got much information and need me to verify.

Yeah I would create a new email and open a ticket asking to change it. With the email and serial number they might be able to get enough information to get into your account.