Guild Wars 2

Ticket nr: 130928-001189

Hi,

a few days ago my account got terminated for gold selling.
I know that i never did anything like that.
I opened a ticket on the same day to clear this out and the termination got liftet.

However the support still tells me that my account was involved in a violation and i am desperate to clear that out.

I wrote with the support about it but they keep sending me random pre made texts that are in some cases totally wrong and just confuse me about what the status is.

Here is a approximate overview about the messages i wrote:
1. I opened the ticked that i am innocent.
2. Support says i am guilty but the termination will be liftet on a one time basis
3. I tell the support that i am innocent and seriously want to clear it out.
4. Support told me they wont tell me about their detection methods and the account will stay closed. (I did not ask for any detection methods you are using and the termination allready got lifted)
x. more tries to ask to solve the missunderstanding

So here i am not knowing what the status is.
Obviously the support did at least one error with saying that the account will stay closed even after they opened it 1 day earlier.
Is the fact that they think that i am still guilty also a mistake?

All i can say is that i am 100% certain that i never took part in any gold selling or similar transactions.
And i cant stand that you make a false assertion.

PLEASE!!! Give me any chance to sort out everything.
Like you can read in the tickets i am willing to do anything…

You need to list your support ticket incident number. Something like 13XXXX-XXXXXX (where the X’s are numbers).

Thx. I edited my post and added the Ticket number.
I knew i had to add it but after all the text i wrote i forgot it

Thx for your time Gaile.
I know that you have alot to do and there are many others who need your support.

But i would have 2 follow up questions:

Is it true that you still think that i was involved in gold selling?
And is it possible to ask for further investigation so that you can see that i tell you the truth??

You have to understand that i know my innocence and i dont want to lose my account because you might do the same mistake in the future and will permanently terminate my account.

Please tell me how i can prevent that from happening when it is all on your site?

it could have been someone getting on to your account and selling gold. It might not be you, but it still might be your account.

I never got any email asking for login authentication.
And support does not tell me anything about that either…

I just checked at account.guildwars2.com and there is only my authorized network.

However there are 3 current logins:

• My IP (europe) 2 hours ago
• My IP (europe) 2 hours ago
• other IP (TX , US) 2 hours ago ( IP lookup says its from NCSoft Corp. )

But i am curious about what the IP from NCSoft is doing there.
It is not authorized but connected at the same time as i connected.

Is someone using the NCSoft network to bypass login authentication?
Is it an employee from NCSoft doing all that?

Should i question them or should i claim that it is a fact that someone from NCSoft is doing something bad?

crouze.3078:

I never got any email asking for login authentication.
And support does not tell me anything about that either…

I just checked at account.guildwars2.com and there is only my authorized network.

However there are 3 current logins:

• My IP (europe) 2 hours ago
• My IP (europe) 2 hours ago
• other IP (TX , US) 2 hours ago ( IP lookup says its from NCSoft Corp. )

But i am curious about what the IP from NCSoft is doing there.
It is not authorized but connected at the same time as i connected.

Is someone using the NCSoft network to bypass login authentication?
Is it an employee from NCSoft doing all that?

Should i question them or should i claim that it is a fact that someone from NCSoft is doing something bad?

The ncsoft IP is a known issue. It routes through Texas and sometimes shows up as your IP. Just ignore it. https://forum-en.gw2archive.eu/forum/support/account/Constant-attempts-to-hack/first#post2844255

As to them ever telling you the details of why you were banned, they don’t, as a matter of policy. People who are breaking TOS could use that sort of information to figure out how to avoid detection. So, ANet doesn’t hand it out to anyone. They reinstated you. Your best bet now is just to accept they made a mistake and go on. I read what they said to you. It’s possibly phrased like that for legal reasons. When you see statements of that sort, when you were reinstated and you know you didn’t do anything, then that’s legalese speaking.

But still… i am sure they made a mistake.
Who can guarantee that they won’t make a mistake again and close my account permanently?

And not telling the details is strange.
Wouldn’t i know about the details, if i had done it?

I can understand that they wont answer to something like “how did you know i sold gold?”
But how would information like what happened help me in any way to avoid detection?
(information like “you sent 100 gold to abcdef.1234”)

I’m guessing that the best you can do at this point is make SURE you have a comment in your current ticket (the one that got your account reinstated) that emphatically states you fully dispute any claims that gold selling was performed on your account due to no disclosure of evidence of this by ANet and no other indication is available that your account was compromised or hacked.

Are you absolutely sure that you did not have a very large gold transfer (+50 g) go through your account recently? Legit (non-gold selling) large transfers are often identified by ANet as potential gold selling activity. If such a transaction exists but has not been explained to ANet, that might be why they are still convinced you were involved in a gold sale transaction.

tldr: Make sure you dispute the claims of gold selling in the existing ticket so you have something to argue about if it DOES happen again.

recently i did no large gold transfers.
Only bought alot of gems for gold.

The last time i did some"bigger" transfers was when i was about to finish my legendary and a friend who is on my friendlist since beta lent me some materials. afterwards i payed him in gold instead of the materials. Afterwards i lent him about 100 gold to finish his own legendary. but it wasnt enough and he never finished it.

But i told them all that…

There were only 2 transactions with players that are not on my contact list.
Once i sold a precursor outside the trading post and once i bought one to save the transaction fees. But as far as i know its not forbidden, i explained both cases to the support and a wrote the reason for the trades in the mails i sent.

You are trying to over analyze it. There could be many reasons for a ban for gold selling. Support is not going to tell you exactly which combination it was that flagged your account no matter how many times you ask. You have your account back, so you are all set. Gold sellers are not given a second chance so if they still thought you where a gold seller, you would still be banned.

You are not going to get an explanation or any type of discussion from support, from the reason I put in my earlier post. You are not going to get what you want. You will have to accept what you got and go on.