Family / referral plan or program?

Family / referral plan or program?

in Account & Technical Support

Posted by: Qaelyn.7612

Qaelyn.7612

If a family member also wants to sign up is there any plan or program associated with that? Thanks.

(Might take advantage of the one-day sale. Bummed that I didn’t wait a week for it myself!)

Family / referral plan or program?

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

There is no special plan for family members at this time. But, as you pointed out, there is that nifty sale going on today! =)

Family / referral plan or program?

in Account & Technical Support

Posted by: Qaelyn.7612

Qaelyn.7612

Thanks.

I don’t suppose they offer credits for geniuses like me who buy the game 4 days after the previous sale and 6 days before the next one? I hadn’t thought they’d be running another sale again so soon.

Family / referral plan or program?

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

There was a thread where someone bought character slots before a sale. Gaile’s response was that if it was hours then support might help but not if it was days.

Gaile Gray
ArenaNet Support Liaison
If it was a matter of a few hours, I’d suggest a ticket. But this is a matter of days, and in that case, I don’t believe that we can assist with a refund.
If you think about it, the Gem Store could be handling this sort of thing all the time, for every sale, if the timespan for such requests was broad. That would get time consuming and costly, in terms of slowing response times for gameplay and account issues.
So because the purchase was well in advance of the sale, I would not recommend submitting a ticket.
https://forum-en.gw2archive.eu/forum/support/account/Bought-a-Character-Slot-before-the-sale/first#post2189532

The two situations are similar enough that I suspect support would say no. However I was unable to google and find a specific answer, and the forum search function is broken and has been for months.

(edited by Astral Projections.7320)

Family / referral plan or program?

in Account & Technical Support

Posted by: Qaelyn.7612

Qaelyn.7612

Thanks. I wouldn’t imagine they’d voluntarily give me $ back.