Family / referral plan or program?
There is no special plan for family members at this time. But, as you pointed out, there is that nifty sale going on today! =)
Thanks.
I don’t suppose they offer credits for geniuses like me who buy the game 4 days after the previous sale and 6 days before the next one?
I hadn’t thought they’d be running another sale again so soon.
Family / referral plan or program?
in Account & Technical Support
Posted by: Astral Projections.7320
There was a thread where someone bought character slots before a sale. Gaile’s response was that if it was hours then support might help but not if it was days.
Gaile Gray
ArenaNet Support Liaison
If it was a matter of a few hours, I’d suggest a ticket. But this is a matter of days, and in that case, I don’t believe that we can assist with a refund.
If you think about it, the Gem Store could be handling this sort of thing all the time, for every sale, if the timespan for such requests was broad. That would get time consuming and costly, in terms of slowing response times for gameplay and account issues.
So because the purchase was well in advance of the sale, I would not recommend submitting a ticket.
https://forum-en.gw2archive.eu/forum/support/account/Bought-a-Character-Slot-before-the-sale/first#post2189532
The two situations are similar enough that I suspect support would say no. However I was unable to google and find a specific answer, and the forum search function is broken and has been for months.
(edited by Astral Projections.7320)
Thanks. I wouldn’t imagine they’d voluntarily give me $ back.