Guild Wars 2

Approaching the personal story instance for “Containment,” a fatal error window popped up asking if I would like to send an error report. This occurs every time I start up the character now. Here are the details:

—> Crash <—
Fatal Error: Fatal disk-error (1784) on read,
App: Gw2.exe
Pid: 3880
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 15502
When: 2012-09-13T16:23:52Z 2012-09-13T09:23:52-07:00
Uptime: 0 days 0:02:25
Flags: 0

—> System <—
Name: RECALIBAR-PC
IpAddr: 192.168.0.2 5.13.250.22
Processors: 4 [AuthenticAMD:15:5:2]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 3663MB/ 8188MB 44%
Paged: 10956MB/16375MB 66%
Virtual: 2399MB/ 4095MB 58%
Load: 55%
CommitTotal: 5418MB
CommitLimit: 16375MB
CommitPeak: 5904MB
SystemCache: 4086MB
HandleCount: 24175
ProcessCount: 71
ThreadCount: 905

—> Process Memory <—
Private: 1176MB
WorkingSet: 796MB
PeakWorkingSet: 940MB
PageFaults: 1260592

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> ThreadPoolFile01 Thread 0×1b40 <—

—> Trace <—
((Redacted for message post length, contact if needed))

—> Thread registers <—
eax=36c0f8ac ebx=00000000 ecx=00000000 edx=00000040 esi=00000000 edi=00000003
eip=00c3d8f7 esp=36c0fcc0 ebp=36c0fddc
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000246

eax-32 36C0F88C 00000000 fffffd34 000002e4 fffffd34
eax-16 36C0F89C 000002cc 00000019 00000000 36c0f8ac
eax 0 36C0F8AC 80000003 00000000 00000000 7642b9bc
eax16 36C0F8BC 00000002 00000002 0fc227d0 00000280
eax+32 36C0F8CC 0000002e 00000040 36c0fc30 36c0f9b0
eax+48 36C0F8DC 36c0f900 0089f64f 36c0f9b0 00000000

—> Code <—
00C3D8D7 45a19fff 8b450c6a 0050568d 95fcfeff E….E.j.PV…..
00C3D8E7 ffb90300 0000c785 f8feffff 00000000 …………….
00C3D8F7 e81411a1 ff8b4dfc 33cd5ee8 e9b6c5ff ……M.3.^…..
00C3D907 8be55dc3 cccccccc cc535657 b9403368 ..]……SVW.3h 00C3D917 01e8c37b a0ff8b1d 24925801 8b3d1c92 ...{....$.X..=.. 00C3D927 580133c0 b9403368 01a31c92 5801a320 X.3..3h….X..

—> Stack <—
((Redacted for message post length, contact if needed))

—> Error Logs <—
0f1a4’: Can’t unlink child ‘0×00df68’ from parent bone ‘root’, there’s no bone with that name.
Model ‘0×00721d’: Can’t unlink child ‘0×00e36b’ from parent bone ‘rgriphand’, there’s no bone with that name.
Model ‘0×01026c’: UnlinkModel called on CModel without LinkComponent
Model ‘0×0197f3’: Missing anim or fallbacks: ugmturn r
Model ‘0×006343’: Missing anim or fallbacks: ugtalrtrunf
Model ‘0×007a38’: Missing anim or fallbacks: ugtrunfidl
Model ‘0×007a38’: Missing anim or fallbacks: ugtidlerunf
Model ‘0×0197e9’: Missing anim or fallbacks: ugtrunfalt
Model ‘0×0197e9’: Missing anim or fallbacks: ugtalrtrunf
Model ‘0×00f1a4’: Can’t link child ‘0×00df68’ to parent bone ‘root’, there’s no bone with that name. Linking to root instead
Model ‘0×00f1a4’: Can’t unlink child ‘0×00df68’ from parent bone ‘root’, there’s no bone with that name.
Model ‘0×006343’: Missing anim or fallbacks: ugtalrtrunf
Model ‘0×0197e9’: Missing anim or fallbacks: ugtidlerunf
Model ‘0×0197f3’: Missing anim or fallbacks: ugmturn r
Model ‘0×006a93’: Missing anim or fallbacks: ugtalrtrunf
Model ‘0×0197e9’: Missing anim or fallbacks: ugtrunfidl
Model ‘0×004d7e’: Missing anim or fallbacks: ugtrunfidl
Model ‘0×004d7e’: Missing anim or fallbacks: ugtidlerunf
Model ‘0×006343’: Missing anim or fallbacks: ugtalrtrunf
Model ‘0×006343’: Can’t link child ‘0×00cf79’ to parent bone ‘mouth’, there’s no bone with that name. Linking to root instead
Model ‘0×0197f3’: Missing anim or fallbacks: ugmturn l
Model ‘0×006343’: Can’t unlink child ‘0×00cf79’ from parent bone ‘mouth’, there’s no bone with that name.
Mem Arena ‘Environment’ capacity exceeded. Attempted alloc category: ‘Map’ Size: 44951008
Mem Arena ‘Collision’ capacity exceeded. Attempted alloc category: ‘Collide Havok’ Size: 281424
Texture missing mip chain: 0×0374c7
Texture missing mip chain: 0×0374c9
Disk read failed with error 1784 (incomplete): file ‘C:\Program Files (x86)\Guild Wars 2\Gw2.dat’
Disk read failed (1784): file ‘C:\Program Files (x86)\Guild Wars 2\Gw2.dat’

—> DirectX Device Info <—
VendorId = 0×10de
DeviceId = 0×1200
Version = 9.18.0013.0602
Description = NVIDIA GeForce GTX 560 Ti
Compat = 0×00100800
VidMem = 1024 MB

Is there a way to verify the cache files or is this a problem with the service? If so, I would like my login to be moved elsewhere so I can continue to play on the character until the problem is resolved. Thank you.

You may want to post this in the tech support forum:

https://forum-en.gw2archive.eu/forum/support/tech

Recalibar, glancing over the error logs (and stating beforehand that I’m by no means an expert at such things), it appears to be a client-side model error. Your login shouldn’t be affected.

From what I can see, your client is trying to animate the skeleton of a model somewhere and not finding the data it needs to complete the process.

Incidentally, I’m seeing a similar issue when creating a sylvari character; in my case, the error log suggests that it’s trying to load an animation that’s not properly rigged.

p.s you might want to remove your i.p address … sharphish