So i have been talking with CS for a while now (day 17) to get my account issues resolved. I am on the final step of the process it seems (as the CS rep I finally was able to get) understood my problem correctly (finally after 4 tickets solved improperly or just closed for no reason). But its been another 2 days since that communication, (crosses fingers that my CS rep didn’t go on vacation!).
I would think that tickets that are already in the process of being addressed would be followed up on relatively quickly as to be able to get a resolved issue off their pile.
If you could please follow up and finish this final step that would be awsome sauce!
Incident: 120904-010932