Guild Wars 2

Hi,

my girlfriend is having technical problems while playing gw2.

problem description
The game freezes for a couple of seconds, during this time no sound is played.
The freeze is followed up by a short black screen, during which the sound is playing again.
Most of the time we are playing spvp, and this problem occurs once every three games played.
No Blue Screen or any other error message.

hardware description
Intel i5-3450 @ 3.1 GHz
AMD Radeon HD 7770
8 GB RAM
Windows 7 64 Bit
We are both running the same hardware except the motherboard, and i don’t have any problems.
My motherboard: ASRock Z77 Pro4-M
Her motherboard: ASRock Z77-Pro3
(both with the graphic card on the PCIe 3.0 slot)

previous attempts

• Uninstalled the graphic cards driver with “driver fusion”, installed the newest driver
• Installed the newest version of DirectX 9
• Uninstalled and newly installed Guild Wars 2 including deleting the local.dat
• Installed SIW (System Information for Windows) for watching temperature, they are all around ~35°, her CPU is peaking with 50° while my SIW only shows a max of 44°, but I don’t think that’s the problem.
• Ran GameAdviser, text file attached

• Deleted gw2cache in …/user/name/appdata/local/temp like suggested in another thread, but the problem sill exists.

Have you checked temps? I know girls are having way too much issues with it since their fallen hairs clog every single fan in the case lol. You mentioned that you are using the same mobo except one is x3 the other is x4 are you both running the same bios? I’d recommend you to run the latest ones. Also update the graphics drivers with the latest beta from Amd website. keep us update with the results so we can help further.

Thanks for the answer.

muslumgurseks.4951:

Have you checked temps?

I posted above a little about the temps, but I’m keeping an eye on them.

You mentioned that you are using the same mobo except one is x3 the other is x4 are you both running the same bios?

No, we are using the same hardware (cpu, graphic card, ram, power supply, hdd) EXCEPT the motherboard.
The Bios is something i’d prefer not to touch. I think i can break there too many things.

Also update the graphics drivers with the latest beta from Amd website.

We are both using the same driver version with the same settings, but I might give the beta driver a shot.

Since we are both using nearly the same hardware spec, I thought, this might be due to some additional software I installed f.e. through playing a different game. I already installed the newest DirectX9 Version, is there anything else, I should take a look at?

When talking about temperatures we want to know both GPU and CPU temperatures. This is likely related to something with the graphics card, so I would make sure the GPU temperatures are not too high. If you don’t have software that monitors this already, I recommend checking out GPU-Z which can be found here:
http://www.techpowerup.com/downloads/2244/techpowerup-gpu-z-v0-7-1/mirrors

You are not alone in this. Most people having this issue use a 7770. No one has truly found a fix for this yet.

https://forum-en.gw2archive.eu/forum/support/tech/Black-screen-don-t-think-it-s-network/

https://forum-en.gw2archive.eu/forum/support/tech/No-video-signal-at-random-intervals/

Wait for driver…pray it helps

I don’t think it’s the driver’s fault. I think it’s the game.

It very well could be

It is, read the other threads for further proof.

Coolcat.1398:

You are not alone in this. Most people having this issue use a 7770. No one has truly found a fix for this yet.

I’m also using the 7770 without having any problem ever.

She has played the game now for a few days without any problem. What did we change? Well, not much, she only bought a new mouse xD

I don’t know what to tell you but if you do figure it out do post it there’s a lot of people waiting for answers to this.

I just tried to log in and the game instantly crashed my Graphic’s driver when I loaded in.

Today the problem occurred again while playing Khylo.

I attached the temperatures. I think they are overall too high, and I’ll take a look at them, but even thou the temperatures from my own pc (with the same hardware) have been nearly the same, which indicates, that the problem is somewhere else.

That is an interesting development.

Here I was hoping there was one more of us so Arena net would fix this. Oh well. Good luck.

I don’t think, ArenaNet is not reading the threads, nor thinking, that there are not enough people with the same problem, but that there is no solution found yet.

It should help a lot narrowing down the list of things which might cause the problem, due to the fact, that we are both using the exactly same hardware (except the motherboard).

A real shame. Really hoping they fix this.

Perhaps try running msconfig and disable all startup programs, then restart computer. Test again, if the problem stops, you have re-enable 1 program at a time, restart and test until it starts again, then you know what may be causing the issue.

Make sure she has all windows updates installed, even the optional ones.

You aren’t overclocking, are you? If so, test without it.

Make sure your amd control program isn’t interfering. Also, check your crash logs and dmp files to see if any system errors are generated, this may help you determine what could be causing the issue.

Lastly, open the system up and make sure all of her hardware is seated well and completely and everything is free of dust while you’re there.

Run a system diagnostic to test for faulty hardware.

Problem sill exists.

Teutos.8620:

Today the problem occurred again while playing Khylo.

I attached the temperatures. I think they are overall too high, and I’ll take a look at them, but even thou the temperatures from my own pc (with the same hardware) have been nearly the same, which indicates, that the problem is somewhere else.

It looks like your CPU is running at a high temperature, is it overclocked by any chance?

Regarding your attached screenshot of temperatures, I see there is a temperature listed under the 4 cpu cores as “Package” — I am assuming this means the temperature at the Integrated Heat Spreader level. If I am correct then you have a problem with your CPU overheating as the maximum recommended temperature from Intel for the Tcase max on the IHS is 67.4 degrees celsius and yours is currently at 70c.

This may be a separate issue and may not resolve the black screen issue but I felt it was worth pointing out.