Guild Wars 2

—> Crash <—
Exception: c0000005
Memory at address 0000016f`91de1b10 could not be read
App: Gw2-64.exe
Pid: 11808
Cmdline: -autologin -bmp -maploadinfo -nopatchui -email xxxx -password xxxx
BaseAddr: 00007FF6B0D30000
ProgramId: 101
Build: 62624
When: 2016-06-09T22:02:39Z 2016-06-10T00:02:39+02:00
Uptime: 0 days 1:30:26
Flags: 0

—> System <—
Name: DESKTOP-F844JT5
IpAddr: 192.168.1.18
Processors: 8 [GenuineIntel:6:12:3]
OSVersion: Windows 10.0 (64 bit)

—> System Memory <—
Physical: 12540MB/15810MB 79%
Paged: 15137MB/18242MB 82%
Virtual: 134215696MB/134217727MB 3%
Load: 20%
CommitTotal: 3105MB
CommitLimit: 18242MB
CommitPeak: 6894MB
SystemCache: 2472MB
HandleCount: 39511
ProcessCount: 66
ThreadCount: 1113

—> Process Memory <—
Private: 662MB
WorkingSet: 584MB
PeakWorkingSet: 1993MB
PageFaults: 4672855

—> Memory Category Usage (Inclusive) <—
[Category] [Size(MB)] [Count]
Root 120.20 5024
Programmer Data 112.72 1328
Game 48.64 883
Text 48.64 881
Engine 36.18 319
Gr 36.18 259
Gr Umbra 35.01 227
Collections 27.28 68
Dictionary 27.26 36
Uncategorized 7.41 3688
Gr Texture 1.16 32
File Service 0.29 2
I/O 0.29 2
Packfile 0.29 8
VRAM – DDI Shader 0.09 0
VRAM 0.09 0
Font Tex 0.07 8
Font Assets 0.07 8
UI Assets 0.07 8
Art Assets 0.07 8
UI 0.03 24
String 0.01 20
Networking 0.00 1
Audio 0.00 60

—> Memory Category Usage (Exclusive) <—
[Category] [Size(MB)] [Count]
Text 48.64 881
Gr Umbra 35.01 227
Dictionary 27.26 36
Uncategorized 7.41 3688
Gr Texture 1.16 32
File Service 0.29 2
Packfile 0.29 8
VRAM – DDI Shader 0.09 0
Font Tex 0.07 8
UI 0.03 21
Collections 0.02 31
String 0.01 20
Networking 0.00 1
Audio 0.00 60
Web Browser 0.00 3
Agent 0.00 2
Set 0.00 1
Services 0.00 2
Programmer Data 0.00 1
VRAM 0.00 0
Game 0.00 0
Engine 0.00 0
Art Assets 0.00 0
Gr 0.00 0

[DbgHelp.dll is C:\Windows\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 10.0.10586.0 (64/32-bit compatible)]

—> Thread 0×37a4 <—

—> Trace <—
Pc Rt : Args
00007ff6`b14ba8c0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`b119e5b3 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`b1197059 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ffe`25d18102 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ffe`2680c5b4 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

—> Thread registers <—
rax=0000000000000001 rbx=0000016f91de1b10 rcx=0000016f91de1b10
rdx=000000000002001c rsi=0000016f94426ff0 rdi=00007ff6b292ed60
rip=00007ff6b14ba8c0 rsp=0000002ed730fa00 rbp=0000000000000000
r8=0000016f9271ba80 r9=0000000000000000 r10=0000000000000000
r11=0000000000000064 r12=0000016f94426ff0 r13=0000000000000000
r14=0000000000000000 r15=0000016f94429b98
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010202

r8-32 0000016F9271BA60 00000000`00000000 0002001f`00015b9f 00000000`00000010 00000000`00000000
r8 0 0000016F9271BA80 0000016f`92700d20 00000000`00000000 0000016f`dc3893b0 0000016f`a795e7d0
r832 0000016F9271BAA0 0000016f`e7c415e0 0000016f`a6cd2860 0000016f`f25a4e50 00000000`00000000

—> Code <—
00007ff6`b14ba8a0 0da303ab 00bab600 0000e881 0bb6ff48 ……………H
00007ff6`b14ba8b0 8b4f2048 85c97422 48895c24 300f1f00 .O H..t"H.\$0…
00007ff6`b14ba8c0 488b1945 33c033d2 e8435bb5 ff488bcb H..E3.3..C[..H..
00007ff6`b14ba8d0 4885db75 eb488b5c 243048c7 47200000 H..u.H.\$0H.G ..
00007ff6`b14ba8e0 00004883 c4205fc3 cccccccc cccccccc ..H.. _………
00007ff6`b14ba8f0 40574883 ec204883 79080048 8bf9741f @WH.. H.y..H..t.

—> Stack <—
0000002e`d730fa00 0000016f`91de1b10 0000016f`94426ff0 00000000`00000000 0000016f`94426ff0 ….o….oB.o…………oB.o…
0000002e`d730fa20 0000016f`94428748 00007ff6`b119e5b3 00007ff6`b1ef3110 00000000`e8ae8351 H.B.o…………1……Q…….
0000002e`d730fa40 0000016f`94428908 0000016f`94426ff0 0000016f`94428748 0000016f`94426ff0 ..B.o….oB.o…H.B.o….oB.o…
0000002e`d730fa60 0000016f`94426ff0 0000016f`94429b98 00000000`00000000 00000000`00000000 .oB.o…..B.o……………….
0000002e`d730fa80 00000000`00000000 00000000`00000000 00000000`00000000 00007ff6`b1197059 ……………………Yp……
0000002e`d730faa0 00000000`00000000 00000000`0000000a 00000000`00000000 00000000`0000000a …………………………..
0000002e`d730fac0 00000000`00000000 00007ff6`b1196eec 0000002e`d74a3000 00007ffe`25d18102 ………n…….0J……..%….
0000002e`d730fae0 00000000`00000000 00007ff6`b1196eec 0000002e`d74a3000 00000000`00000000 ………n…….0J………….
0000002e`d730fb00 00007ff6`b1196eec 00007ffe`2680c5b4 00007ffe`25d180e0 00000000`00000000 .n………&…….%…………
0000002e`d730fb20 00000000`00000000 00000000`00000000 00000000`00000000 00007ffe`238b7c70 ……………………p|.#….
0000002e`d730fb40 0000002e`d730eb80 0000002e`d730eb80 00000000`00000000 00000000`00000000 ..0…….0…………………
0000002e`d730fb60 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
0000002e`d730fb80 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
0000002e`d730fba0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
0000002e`d730fbc0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
0000002e`d730fbe0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
0000002e`d730fc00 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
0000002e`d730fc20 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
0000002e`d730fc40 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
0000002e`d730fc60 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
0000002e`d730fc80 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
0000002e`d730fca0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
0000002e`d730fcc0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
0000002e`d730fce0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
0000002e`d730fd00 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
0000002e`d730fd20 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
0000002e`d730fd40 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
0000002e`d730fd60 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
0000002e`d730fd80 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
0000002e`d730fda0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
0000002e`d730fdc0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
0000002e`d730fde0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..

—> Error Logs <—
emitter scan request is NaN or Inf.
End coordinate of emitter scan request is NaN or Inf.
End coordinate of emitter scan request is NaN or Inf.
End coordinate of emitter scan request is NaN or Inf.
End coordinate of emitter scan request is NaN or Inf.
End coordinate of emitter scan request is NaN or Inf.
End coordinate of emitter scan request is NaN or Inf.
End coordinate of emitter scan request is NaN or Inf.
End coordinate of emitter scan request is NaN or Inf.
End coordinate of emitter scan request is NaN or Inf.
End coordinate of emitter scan request is NaN or Inf.
End coordinate of emitter scan request is NaN or Inf.
End coordinate of emitter scan request is NaN or Inf.
End coordinate of emitter scan request is NaN or Inf.
End coordinate of emitter scan request is NaN or Inf.
End coordinate of emitter scan request is NaN or Inf.
End coordinate of emitter scan request is NaN or Inf.
End coordinate of emitter scan request is NaN or Inf.
End coordinate of emitter scan request is NaN or Inf.
End coordinate of emitter scan request is NaN or Inf.
End coordinate of emitter scan request is NaN or Inf.
End coordinate of emitter scan request is NaN or Inf.
End coordinate of emitter scan request is NaN or Inf.
End coordinate of emitter scan request is NaN or Inf.
End coordinate of emitter scan request is NaN or Inf.
End coordinate of emitter scan request is NaN or Inf.
End coordinate of emitter scan request is NaN or Inf.
End coordinate of emitter scan request is NaN or Inf.
Couldn’t find projectile effect for skill ‘ozBOH.8+KHW’
Content is referencing a propID that doesn’t exist propId=‘1543321963280342662’
Content is referencing a propID that doesn’t exist propId=‘1543321885970931329’
Content is referencing a propID that doesn’t exist propId=‘1543321529488645762’
Texture missing mip chain: 0×00ecaf
Texture ‘0×03539b’ dimensions too small
Loading ‘0×03539b’ texture failed
Texture missing mip chain: 0×010140
Texture missing mip chain: 0×0ebc48
Texture missing mip chain: 0×0ebc49

—> DirectX Device Info <—
VendorId = 0×8086
DeviceId = 0×0412
Version = 20.19.0015.4380
Description = Intel® HD Graphics 4600
Compat = 0×00000040
VidMem = 0 MB

Couldn’t find projectile effect for skill ‘ozBOH.8+KHW’
Content is referencing a propID that doesn’t exist propId=‘1543321963280342662’
Content is referencing a propID that doesn’t exist propId=‘1543321885970931329’
Content is referencing a propID that doesn’t exist propId=‘1543321529488645762’
Texture missing mip chain: 0×00ecaf
Texture ‘0×03539b’ dimensions too small
Loading ‘0×03539b’ texture failed
Texture missing mip chain: 0×010140
Texture missing mip chain: 0×0ebc48
Texture missing mip chain: 0×0ebc49

Can you finally fix this issue? I have sent tons of reports. Each time my character gets teleported to new map or someone executes certain skill during the fight in pvp map, my client crashes.

DONE GW2 REPAIR, MY SYSTEM IS STABLE

That looks like a bug to me. Basically it says to access a location in memory that isn’t assigned to the game, likely because the location that stored the address wasn’t initialized or got overwritten with garbage. Generally these type of errors are rather difficult to reproduce and thus difficult to find and fix.

I assume when you were prompted by the OS to send an error report to ANet you said yes.

Do you experience this when starting the game without all the command line chaff, especially -maploadinfo as the rest simply speed startup? Saying this cause most don’t run with -maploadinfo and play longer than 90 minutes without issues.

I’m not sure using the command line argument -maploadinfo causes any errors for most. I have always used it, as well as all my Guildies, and we don’t experience errors.

OP, your best bet is to contact the Tech CS Team for assistance.

Good luck.

Well that’s the only thing I could see unusual on how the game is normally played. I’m spitballing here since these type of errors are often heisenbugs that go away when you look for them. So anything that uses the memory pools that normally isn’t can cause a race condition to appear, or disappear locally so no harm giving it a try.

Plus @Inculpatus, a dollar for “but it works on my system” jar.

You might find it helps to run a utility called “RAMMAP”: https://technet.microsoft.com/en-us/sysinternals/rammap.aspx before starting GW2

Use all 5 of the RAMMAP <Empty> commands (recommended to start from the bottom, and work up to the top). Wait a few seconds to allow Writes to disk to complete, then <F5> to refresh, to see the happy picture!

Close the utility and then start GW2.
As you can see from the attachments, this can free up lots of memory artifacts.

I hope that this helps.

He’s not running out of memory @Pookie, memory is getting corrupted, plus he has 16 GB of system memory

Plus all that utility does is force the OS to push everything to the page file it can from every application currently running. That’s going to only give you short term gains when you start a new program up because the OS doesn’t need to make room for it on the fly.

First of all you should try repair the game, if that does not help you should run memtest to check your memory for bad sectors. If memtest report errors you have to replace the memory or disable the bad sectors.

Hi Behellagh,

As you say, he is not running out of memory. But he does have a large amount of memory in use alongside GW2 running – at least some of which will be memory leaks / useless artifacts from applications that have shut down poorly. Occasionally zeroing this memory is not a bad thing to do, particularly if you rarely reboot your OS.

If you are actually memory-bound, like what I am, RAMMAP is a godsend.

—> System Memory <—
Physical: 12540MB/15810MB 79%
Paged: 15137MB/18242MB 82%
Virtual: 134215696MB/134217727MB 3%
Load: 20%
CommitTotal: 3105MB
CommitLimit: 18242MB
CommitPeak: 6894MB
SystemCache: 2472MB

—> Process Memory <—
Private: 662MB
WorkingSet: 584MB
PeakWorkingSet: 1993MB
PageFaults: 4672855

The large number of page faults also jumped out at me, but I don’t know the GW2 application well yet.
Is this normal ?
Since, the error condition that ab-ended GW2 is either an Invalid Page Fault or something quite similar.

Pondering this:
I have not got a feel for whether the skill, PropID, texture referenced at the bottom of the dump are relevant – indicating that a relevant file is missing from disk.
Or whether the running program has created a memory buffer too small for the purpose.
Or whether the memory address is shared with another running program, which has the addressed locked for writing.
Or …

I haven’t actually checked whether it is a valid location in the address space – too early in the morning for my maths brain.

Best wishes,
Pookie

Hi Abbadon (OP),

Please would you check whether any future occurrences of this problem affect the same memory address:

Memory at address 0000016f`91de1b10 could not be read

And whether the skill, Propid, texture stuf at the bottom of the dump are the same:

Couldn’t find projectile effect for skill ‘ozBOH.8+KHW’
Content is referencing a propID that doesn’t exist propId=‘1543321963280342662’
Content is referencing a propID that doesn’t exist propId=‘1543321885970931329’
Content is referencing a propID that doesn’t exist propId=‘1543321529488645762’
Texture missing mip chain: 0×00ecaf
Texture ‘0×03539b’ dimensions too small
Loading ‘0×03539b’ texture failed
Texture missing mip chain: 0×010140
Texture missing mip chain: 0×0ebc48
Texture missing mip chain: 0×0ebc49

I am expecting the memory address to change for each dump – if it doesn’t it could be bad memory, or an invalid memory address (still too early – haven’t checked).

I am not expecting the other stuff to change – if it does it could indicate a conflict with another running program.

(The above two statements are not intended to an exhaustive list of possible causes – just the highest probability ones that came immediately to mind).

Best wishes
Pookie,

Actually I’ve been running memtest86 for hours during the weekend.
And I have to agree that I had some troubles running my RAM @2400 MHz.
At the end, timings of RAM were adjusted correctly and Memtest86 is not showing any issues anymore. If there were any in past, it was only during adjusting period, when I worked to make it run without errors.

Going further, this is not lack of memory issue. I’ve got 16 GB and i barely use 30% of it at the most.

This error that is happening DOES NOT end up with the error dump form and request to send it to A net. Usually game just closes and nothing happens.

I’ve noticed that this error appears usually when I get teleported from Ise of the mists (the pvp lobby) to pvp map or the other way around – usually when im loading the area and certain (cannot say which skill, which class) performs specified skill – this is common when people wait that minute before game starts, they pop up some skills. Same is at lobby, people run, casting some skills – or not even skills. It appears like it can be also an animation of the character model – a part of the body that is shown (visible) causes this error while character is forced to perform certain move.

I don’t know what and when, but it started to happen since HOT patch.

You do NOT need a memory utility and should not use one. Windows will allocate the memory it needs. If it needs to free up RAM, it will. If memory is ‘reserved’, it will be freed as needed.