Guild Wars 2

Hi, my friend got banned becouse of botting but he didnt have any kind of bot. I am writing from my acc becouse he cant even login to his. Is there anyway how to unban him?
Complete message:
Your Guild Wars 2 account has been terminated due to botting,extended unattended play, using macros, or similar behavior.Attempting to automate gameplay through any means or attempting to circumvent idle-rime restrictions in any way is in violation of the User Agreement and Rules of Conduct. The account closure is permanent.

That doesn’t say bottling it gives a list of things it could be

If he want this looked in to he will need to file a ticket with support

He can contact support from this forum page. He doesn’t need to log on. Top of page-support, then top of page-submit a request, or

https://help.guildwars2.com/anonymous_requests/new.

He can make a ticket from there.