Friend bought HoT, cant use beta/TP?
Anyone have any idea whats going on? he’s probably going to do a chargeback on the credit card at this rate.
You don’t have access to the TP on your beta characters, nor do you have access to your guild or the ability to mail out items or gold since everything accumulated in beta is temporary and will be wiped before release. As soon as you create a beta character (on one of the beta create a character slots provided) you should be dropped into the beta.
If you create a character on one of the normal account slots you’ll start with a level 1 character and play through Guild Wars 2…. if the only thing he’s having issues with is his Beta experience, it’s to be expected on the sole fact that it’s a BETA. It’s not a preview, it’s not head start, it’s beta to test bugs and balance and a myriad of other things, but it is not 100% polished yet.
I would suggest sending in a ticket to support if he’s continuing to have trouble accessing the beta. I bought HoT yesterday and as soon as the beta went live, created a character on the beta slot and haven’t had an issue.
“Battle not with monsters, lest ye become a monster,
and if you gaze into the abyss, the abyss gazes also into you.”
and if you gaze into the abyss, the abyss gazes also into you.”
You don’t have access to the TP on your beta characters, nor do you have access to your guild or the ability to mail out items or gold since everything accumulated in beta is temporary and will be wiped before release. As soon as you create a beta character (on one of the beta create a character slots provided) you should be dropped into the beta.
If you create a character on one of the normal account slots you’ll start with a level 1 character and play through Guild Wars 2…. if the only thing he’s having issues with is his Beta experience, it’s to be expected on the sole fact that it’s a BETA. It’s not a preview, it’s not head start, it’s beta to test bugs and balance and a myriad of other things, but it is not 100% polished yet.
I would suggest sending in a ticket to support if he’s continuing to have trouble accessing the beta. I bought HoT yesterday and as soon as the beta went live, created a character on the beta slot and haven’t had an issue.
You completely misread the post. He CANT MAKE beta characters even though it is now a full account, with all bag slots and heart of thorns. He also still cant access the trading post fully even though it SHOULD now be a full account
Programmer
Trading Post access on a new paid account has various restrictions placed on it while the account is vetted by our security team. This is to prevent fraud, among other things.
As for not having beta access, it’s difficult to say. He should probably contact Customer Support to get assistance.
Beta, Character Select/Create, Enhanced Squad UI, Play for Free, Raids, Streaming Client, & Mac
Trading Post access on a new paid account has various restrictions placed on it while the account is vetted by our security team. This is to prevent fraud, among other things.
As for not having beta access, it’s difficult to say. He should probably contact Customer Support to get assistance.
Thanks for the reply. I was not aware that trading post restrictions were still in place for a while after purchase. I don’t see this information on the official account types listing page, so i would suggest updating it to prevent further tickets regarding this.
Regarding beta access however, he has a ticket open, and the number is #1764380
I hope it gets resolved before the beta ends so he can actually experience it.
Again, I’m glad I could get some clarification from a dev.
He has not yet received a response in over 24 hours of sending the ticket. I’m told that this is beyond the target time, and I would assume that something as significant as a payment issue would be looked at urgently. I’m bumping this thread up again for this reason. Again the ticket number is #1764380
He has not yet received a response in over 24 hours of sending the ticket. I’m told that this is beyond the target time, and I would assume that something as significant as a payment issue would be looked at urgently. I’m bumping this thread up again for this reason. Again the ticket number is #1764380
‘Target time’, as you put it, is 72 hours, as evidenced by the Sticky, ‘Tickets for Review 3 Days and Older’, above.
Once your friend’s ticket is over 72 hours old, the number can be posted there.
Good luck.
He has not yet received a response in over 24 hours of sending the ticket. I’m told that this is beyond the target time, and I would assume that something as significant as a payment issue would be looked at urgently. I’m bumping this thread up again for this reason. Again the ticket number is #1764380
‘Target time’, as you put it, is 72 hours, as evidenced by the Sticky, ‘Tickets for Review 3 Days and Older’, above.
Once your friend’s ticket is over 72 hours old, the number can be posted there.
Good luck.
I’ve heard it said as 24 hours, and assumed the 72 hour one is for the ones they messed up/forgot
Nope. The team allows themselves 72 hours to respond. And more when traffic is heavy. Whenever there is a big change, like Play for Free, there is more support requests.
This, of course, is after the initial, almost-immediate, ‘Thank you for your inquiry’ response. If your friend has not received that, check the Stickies above for tips on how to address not receiving email from support.
Good luck.
(edited by Inculpatus cedo.9234)