Friend can't access his new account.

Friend can't access his new account.

in Account & Technical Support

Posted by: Sirjbenson.7298

Sirjbenson.7298

So, I recommended this game to my friend and he finally bought it. He got his account all set up and everything but he didn’t get a confirmation email. He tried going to the site to log in, but it said his log in information was invalid. It’s been so long since i bought this to remember, but how long does the confirmation email take to send? Or could this be a different problem?

Friend can't access his new account.

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

It should be sent immediately after buying the game.

Have him read this thread: not getting our emails and see if he has one of the problems listed there with emails.

If not that, he needs to contact support.
Support-top of page. Submit a request-top of page.
If all else fails, he might need to use an email from a different provider and tell support to switch to that.

Friend can't access his new account.

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Any news on this, Sirjbenson? Is your friend in the game, or did he contact Support?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet