Guild Wars 2

My friend is using a laptop that has McAfee Antivirus and does not have the admin powers associated with it. Whenever he tries to download the game, he gets an error consisting the following:

—> Crash <—
Assertion: Unable to execute patch file ‘C:\Users\C17YON~1.KIM\AppData\Local\Temp\3\Gw2.tmp’
File: ..\..\..\Engine\Patch\Patch.cpp(321)
App: Gw2.exe
Pid: 6080
Cmdline: -allowInstall
BaseAddr: 00400000
ProgramId: 101
Build: 14816
When: 2013-10-03T02:01:08Z 2013-10-02T20:01:08-06:00
Uptime: 0 days 0:01:11
Flags: 0

—> System <—
Name: C17YDKIM
IpAddr: 207.204.250.92 10.16.187.41 25.78.24.174
Processors: 4 [GenuineIntel:6:10:9]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 5046MB/ 8036MB 62%
Paged: 11943MB/16071MB 74%
Virtual: 3159MB/ 4095MB 77%
Load: 37%
CommitTotal: 4127MB
CommitLimit: 16071MB
CommitPeak: 4445MB
SystemCache: 4223MB
HandleCount: 39739
ProcessCount: 124
ThreadCount: 1588

—> Process Memory <—
Private: 797MB
WorkingSet: 88MB
PeakWorkingSet: 98MB
PageFaults: 3802993

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> PatchExeThread Thread 0×25e4 <—

—> Trace <—
Pc:00ab36df Fr:364efcc0 Rt:004013c9 Arg:364efcd0 00000000 00310000 00000000
Pc:004013c9 Fr:364efedc Rt:00a33e8f Arg:06f07300 06f07308 364eff18 0009dd5d
Pc:00a33e8f Fr:364efef8 Rt:00a34201 Arg:016431f8 004013a0 06f07370 00000000
Pc:00a34201 Fr:364eff2c Rt:00a34287 Arg:0064220f 00000000 01e167e0 00000000
Pc:00a34287 Fr:364eff44 Rt:00889e00 Arg:06f07390 d5c3085f 00000000 01e167e0
Pc:00889e00 Fr:364eff7c Rt:00889ea8 Arg:00000000 364eff94 756f336a 01e167e0
Pc:00889ea8 Fr:364eff88 Rt:756f336a Arg:01e167e0 364effd4 76ee9f72 01e167e0
Pc:756f336a Fr:364eff94 Rt:76ee9f72 Arg:01e167e0 41d57505 00000000 00000000
Pc:76ee9f72 Fr:364effd4 Rt:76ee9f45 Arg:00889e26 01e167e0 00000000 00000000
Pc:76ee9f45 Fr:364effec Rt:00000000 Arg:00889e26 01e167e0 00000000 ff1e1b1c

—> Thread registers <—
eax=364ef480 ebx=00000000 ecx=00000000 edx=00000044 esi=00000000 edi=00000000
eip=00ab36df esp=364ef88c ebp=364efcc0
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000246

eax-32 364EF460 364ef474 00647d75 00000000 364ef4d0
eax-16 364EF470 745fc40d 364ef4d0 745fc41f 364ef480
eax 0 364EF480 80000003 00000000 00000000 745fc41f
eax16 364EF490 00000002 00000002 06f07590 00000280
eax+32 364EF4A0 364ef820 00000044 364ef800 364ef580
eax+48 364EF4B0 364ef4d4 0088dc18 364ef580 00000000

—> Code <—
00AB36BF ffff6808 02000052 e8d4d4b7 ff83c420 ..h….R…….
00AB36CF 68410100 00ba60eb 40018d8d e0fbffff hA….`........ 00AB36DF e84c48b9 ff8b4dfc 5f5e33cd 5be87f3d .LH...M._^3.[..= 00AB36EF ddff8be5 5dc20800 81fee803 00007516 ....].........u. 00AB36FF 68e80300 006828ed 40016a02 e83089b8 h....h(..j..0..
00AB370F ff83c40c eb1dff15 1c141e01 508d95e8 …………P…

—> Stack <—
364EF88C 00ab36e4 00000141 06f07308 06f07490 .6..A….s…t..
364EF89C 077c43d0 62616e55 7420656c 7865206f .C|.Unable to ex
364EF8AC 74756365 61702065 20686374 656c6966 ecute patch file
364EF8BC 3a432720 6573555c 435c7372 4f593731 ‘C:\Users\C17YO
364EF8CC 2e317e4e 5c4d494b 44707041 5c617461 N~1.KIM\AppData\
364EF8DC 61636f4c 65545c6c 335c706d 3277475c Local\Temp\3\Gw2
364EF8EC 706d742e 00000027 0162e810 01e11f30 .tmp’…..b.0…
364EF8FC 01e167e0 00000001 364efb74 00000000 .g……t.N6….
364EF90C 00000000 00000000 013d18c7 00000000 ……….=…..
364EF91C 00000000 00000000 0162ed68 00000022 ……..h.b."…
364EF92C 364efbf8 00000006 364efb3e fffffffa ..N6….>.N6….
364EF93C 00728c88 00000000 008917a8 0000000d ..r………….
364EF94C 0089173f d5c30e5f 364efcb0 364ef9bc ?…_…..N6..N6
364EF95C 013d1884 01e11f30 00000000 364ef984 ..=.0………N6
364EF96C 0089e403 364ef9bc 0162e810 01e11f30 ……N6..b.0…
364EF97C 008a3eea 364efc09 fffffffd 364efc18 .>….N6……N6
364EF98C 00893362 00000000 00000005 364efcc8 b3…………N6
364EF99C 008933ee 364ef928 035d4240 00000000 .3..(.N6@B]…..
364EF9AC 00000007 01763629 fffffffe 00000000 ….)6v………
364EF9BC 0162e810 01e11f30 01e167e0 00000001 ..b.0….g……
364EF9CC 364efc3c 00000000 00000000 00000000 <.N6…………
364EF9DC 013d188e 00000000 00000000 00000000 ..=………….
364EF9EC 364efb48 0000000b 364efcb4 00000003 H.N6……N6….
364EF9FC 364efc09 fffffffd 00000000 00000000 ..N6…………
364EFA0C 00000221 364efafc 76f271f5 00110010 !…..N6.q.v….
364EFA1C 757a9a7e 00000000 756e0000 756e0000 ~.zu……nu..nu
364EFA2C 01c35058 757a9a78 41d57081 364ef8ec XP..×.zu.p.A..N6
364EFA3C 364efab0 364efab0 76f271f5 01763071 ..N6..N6.q.vq0v.
364EFA4C fffffffe 76ee0098 76edfd4f 00000001 …….vO..v….
364EFA5C 00000001 00000000 364efadc 364efaa4 ……….N6..N6
364EFA6C 364efac0 74601a35 00000001 00000000 ..N65.`t……..
364EFA7C 364efadc 74601ac0 d5fefd4d 00000000 ..N6..`tM…….
364EFA8C 013dbfc8 00000002 d5fefd5d 00000000 ..=…..]…….
364EFA9C 013dbfc8 00000000 756e0000 003a0043 ..=…….nuC.:.
364EFAAC 0055005c 00650073 00730072 0043005c \.U.s.e.r.s.\.C.
364EFABC 00370031 004f0059 007e004e 002e0031 1.7.Y.O.N.~.1…
364EFACC 0049004b 005c004d 00700041 00440070 K.I.M.\.A.p.p.D.
364EFADC 00740061 005c0061 006f004c 00610063 a.t.a.\.L.o.c.a.
364EFAEC 005c006c 00650054 0070006d 0033005c l.\.T.e.m.p.\.3.
364EFAFC 0047005c 00320077 0074002e 0070006d \.G.w.2…t.m.p.
364EFB0C 02080000 364efb1c 00000000 756e0000 ……N6……nu
364EFB1C 00000000 364efb5c 00000000 364efb50 ….\.N6….P.N6
364EFB2C 74601e4b 00639da8 00639da8 06c01018 K.`t..c…c…..
364EFB3C 364efb54 0063a0a9 000004e0 00000048 T.N6..c…..H…
364EFB4C 06c00fc8 00000050 364efb74 0063a667 ….P…t.N6g.c.
364EFB5C 06c01018 0000003c 016a4440 000002c5 ….<…Dj..... 364EFB6C 00000010 016a4440 364efba0 364efba0 ....Dj…N6..N6
364EFB7C 0063a828 06c00fc8 00000048 00000001 (.c…..H…….
364EFB8C 013d13a4 000002c5 0000003c 00000048 ..=…..<…H…
364EFB9C 00000000 364efbd8 00639ce6 06c00fd0 ……N6..c…..
364EFBAC 00000000 00000048 364efbd8 0063eb47 ….H…..N6G.c.
364EFBBC 016a5c10 00639d27 00000000 00000000 .\j.’.c………
364EFBCC 076c1030 016a5c10 00000005 364efe10 0.l..\j…….N6
364EFBDC 06c00a90 d5c30cc7 364efe10 0082979a ……….N6….
364EFBEC 364efc0c 013f7d08 06c00fd0 364efe58 ..N6.}?…..X.N6
364EFBFC 00000000 008297a7 06c00970 364efe58 ……..p…X.N6
364EFC0C 6f72702f 6d617267 3130312f 302f312f /program/101/1/0
364EFC1C 3634362f 2f333934 706d6f63 73736572 /646493/compress
364EFC2C 01006465 364efc5c 364efc5c 0063a828 ed..\.N6\.N6(.c.
364EFC3C 06f07488 00000048 00000001 013d13a4 .t..H………=.
364EFC4C 00000282 0000003c 00000044 00000000 ….<…D…….
364EFC5C 364efc94 00639ce6 06f07490 00000000 ..N6..c..t……
364EFC6C 00000044 364efc94 0063eb47 016a5c10 D…..N6G.c..\j.
364EFC7C 00639d27 00000000 00000000 364eff18 ’.c………..N6

—> Error Logs <—
Execute failed for ‘C:\Users\C17YON~1.KIM\AppData\Local\Temp\3\Gw2.tmp’ (size 23343608)

Thank you for the response. He did exactly as you said and unfortunately, he says he still gets an error.

—> Crash <—
Assertion: Unable to execute patch file ‘C:\Games\Guild Wars 2\Gw2.tmp’
File: ..\..\..\Engine\Patch\Patch.cpp(321)
App: Gw2.exe
Pid: 8860
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 14816
When: 2013-10-03T22:21:40Z 2013-10-03T16:21:40-06:00
Uptime: 0 days 0:01:47
Flags: 0

—> System <—
Name: C17YDKIM
IpAddr: 207.204.250.7 10.16.187.41 25.78.24.174
Processors: 4 [GenuineIntel:6:10:9]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 5320MB/ 8036MB 66%
Paged: 12272MB/16071MB 76%
Virtual: 3166MB/ 4095MB 77%
Load: 33%
CommitTotal: 3799MB
CommitLimit: 16071MB
CommitPeak: 4582MB
SystemCache: 4145MB
HandleCount: 40481
ProcessCount: 120
ThreadCount: 1563

—> Process Memory <—
Private: 797MB
WorkingSet: 86MB
PeakWorkingSet: 98MB
PageFaults: 3907370

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> PatchExeThread Thread 0xe80 <—

—> Trace <—
Pc:00ab36df Fr:3641fcc0 Rt:004013c9 Arg:3641fcd0 00000000 00310000 00000000
Pc:004013c9 Fr:3641fedc Rt:00a33e8f Arg:06ef7320 06ef7328 3641ff18 0009dd5d
Pc:00a33e8f Fr:3641fef8 Rt:00a34201 Arg:016431f8 004013a0 06ef7390 00000000
Pc:00a34201 Fr:3641ff2c Rt:00a34287 Arg:0064220f 00000000 002d67b0 00000000
Pc:00a34287 Fr:3641ff44 Rt:00889e00 Arg:06ef73b0 515e52bc 00000000 002d67b0
Pc:00889e00 Fr:3641ff7c Rt:00889ea8 Arg:00000000 3641ff94 756f336a 002d67b0
Pc:00889ea8 Fr:3641ff88 Rt:756f336a Arg:002d67b0 3641ffd4 76ee9f72 002d67b0
Pc:756f336a Fr:3641ff94 Rt:76ee9f72 Arg:002d67b0 45075a83 00000000 00000000
Pc:76ee9f72 Fr:3641ffd4 Rt:76ee9f45 Arg:00889e26 002d67b0 00000000 00000000
Pc:76ee9f45 Fr:3641ffec Rt:00000000 Arg:00889e26 002d67b0 00000000 00000000

—> Thread registers <—
eax=3641f480 ebx=00000000 ecx=00000000 edx=00000044 esi=00000000 edi=00000000
eip=00ab36df esp=3641f88c ebp=3641fcc0
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000246

eax-32 3641F460 3641f474 00647d75 00000000 3641f4d0
eax-16 3641F470 745fc40d 3641f4d0 745fc41f 3641f480
eax 0 3641F480 80000003 00000000 00000000 745fc41f
eax16 3641F490 00000002 00000002 06ef6c30 00000280
eax+32 3641F4A0 3641f820 00000044 3641f800 3641f580
eax+48 3641F4B0 3641f4d4 0088dc18 3641f580 00000000

—> Code <—
00AB36BF ffff6808 02000052 e8d4d4b7 ff83c420 ..h….R…….
00AB36CF 68410100 00ba60eb 40018d8d e0fbffff hA….`........ 00AB36DF e84c48b9 ff8b4dfc 5f5e33cd 5be87f3d .LH...M._^3.[..= 00AB36EF ddff8be5 5dc20800 81fee803 00007516 ....].........u. 00AB36FF 68e80300 006828ed 40016a02 e83089b8 h....h(..j..0..
00AB370F ff83c40c eb1dff15 1c141e01 508d95e8 …………P…

—> Stack <—
3641F88C 00ab36e4 00000141 06ef7328 076b1090 .6..A…(s….k.
3641F89C 0822cb70 62616e55 7420656c 7865206f p.“.Unable to ex
3641F8AC 74756365 61702065 20686374 656c6966 ecute patch file
3641F8BC 3a432720 6d61475c 475c7365 646c6975 ‘C:\Games\Guild
3641F8CC 72615720 5c322073 2e327747 27706d74 Wars 2\Gw2.tmp’
3641F8DC 3641fa00 00000000 00000000 76ee0098 ..A6………..v
3641F8EC 45075f07 00000000 0162e810 002d1f30 ._.E……b.0.-.
3641F8FC 002d67b0 00000001 3641fb74 00000000 .g-…..t.A6….
3641F90C 00000000 00000000 013d18c7 00000000 ……….=…..
3641F91C 00000000 00000000 0162ed68 00000022 ……..h.b.”…
3641F92C 3641fbf8 00000006 3641fb3e fffffffa ..A6….>.A6….
3641F93C 00728c88 00000000 008917a8 0000000d ..r………….
3641F94C 0089173f 515e54bc 3641fcb0 3641f9bc ?….T^Q..A6..A6
3641F95C 013d1884 002d1f30 00000000 3641f984 ..=.0.-…….A6
3641F96C 0089e403 3641f9bc 0162e810 002d1f30 ……A6..b.0.-.
3641F97C 008a3eea 3641fc09 fffffffd 3641fc18 .>….A6……A6

3641F98C 00893362 00000000 00000005 3641fcc8 b3…………A6
3641F99C 008933ee 3641f928 349c4218 00000000 .3..(.A6.B.4….
3641F9AC 00000007 05ab19af fffffffe 00000000 …………….
3641F9BC 0162e810 002d1f30 002d67b0 00000001 ..b.0.-..g-…..
3641F9CC 3641fc3c 00000000 00000000 00000000 <.A6…………
3641F9DC 013d188e 00000000 00000000 00000000 ..=………….
3641F9EC 3641fb48 0000000b 3641fcb4 00000003 H.A6……A6….
3641F9FC 3641fc09 fffffffd 00000000 00000000 ..A6…………
3641FA0C 00000222 3641fafc 76f271f5 00110010 "…..A6.q.v….
3641FA1C 757a9a7e 00000000 756e0000 756e0000 ~.zu……nu..nu
3641FA2C 01cc4f48 757a9a78 45075f07 3641f8ec HO..×.zu._.E..A6
3641FA3C 3641fab0 3641fab0 76f271f5 05ab1ff7 ..A6..A6.q.v….
3641FA4C fffffffe 76ee0098 76edfd4f 00000001 …….vO..v….
3641FA5C 00000001 00000000 3641fadc 3641faa4 ……….A6..A6
3641FA6C 3641fac0 74601a35 00000001 00000000 ..A65.`t……..
3641FA7C 3641fadc 74601ac0 515e778b 00000000 ..A6..`t.w^Q….
3641FA8C 013dbfc8 00000002 515e779b 00000000 ..=……w^Q….
3641FA9C 013dbfc8 00000000 756e0000 003a0043 ..=…….nuC.:.
3641FAAC 0047005c 006d0061 00730065 0047005c \.G.a.m.e.s.\.G.
3641FABC 00690075 0064006c 00570020 00720061 u.i.l.d. .W.a.r.
3641FACC 00200073 005c0032 00770047 002e0032 s. .2.\.G.w.2…
3641FADC 006d0074 00000070 3641ff58 00000000 t.m.p…X.A6….
3641FAEC 00000000 00000000 02080000 3641fd14 …………..A6
3641FAFC 02080000 3641fb0c 00000000 756e0000 ……A6……nu
3641FB0C 02080000 3641fb1c 00000000 756e0000 ……A6……nu
3641FB1C 00000000 3641fb5c 00000000 3641fb50 ….\.A6….P.A6
3641FB2C 74601e4b 00639da8 00639da8 06ef6bd8 K.`t..c…c..k..
3641FB3C 3641fb54 0063a0a9 000004e0 00000048 T.A6..c…..H…
3641FB4C 06ef6b88 00000050 3641fb74 0063a667 .k..P…t.A6g.c.
3641FB5C 06ef6bd8 0000003c 016a4440 000002c5 .k..<…Dj..... 3641FB6C 00000010 016a4440 3641fba0 3641fba0 ....Dj…A6..A6
3641FB7C 0063a828 06ef6b88 00000048 00000001 (.c..k..H…….
3641FB8C 013d13a4 000002c5 0000003c 00000048 ..=…..<…H…
3641FB9C 00000000 3641fbd8 00639ce6 06ef6b90 ……A6..c..k..
3641FBAC 00000000 00000048 3641fbd8 0063eb47 ….H…..A6G.c.
3641FBBC 016a5c10 00639d27 00000000 00000000 .\j.’.c………
3641FBCC 076b1050 016a5c10 00000005 3641fe10 P.k..\j…….A6
3641FBDC 06bf0a90 515e5624 3641fe10 0082979a ….$V^Q..A6….
3641FBEC 3641fc0c 013f7d08 06ef6b90 3641fe58 ..A6.}?..k..X.A6
3641FBFC 00000000 008297a7 06bf0970 3641fe58 ……..p…X.A6
3641FC0C 6f72702f 6d617267 3130312f 302f312f /program/101/1/0
3641FC1C 3634362f 2f333934 706d6f63 73736572 /646493/compress
3641FC2C 01006465 3641fc5c 3641fc5c 0063a828 ed..\.A6\.A6(.c.
3641FC3C 06ef7488 00000048 00000001 013d13a4 .t..H………=.
3641FC4C 00000282 0000003c 00000044 00000000 ….<…D…….
3641FC5C 3641fc94 00639ce6 06ef7490 00000000 ..A6..c..t……
3641FC6C 00000044 3641fc94 0063eb47 016a5c10 D…..A6G.c..\j.
3641FC7C 00639d27 00000000 00000000 3641ff18 ’.c………..A6

—> Error Logs <—
Execute failed for ‘C:\Games\Guild Wars 2\Gw2.tmp’ (size 23343608)

Bump.. Please help my friend

In order to patch the game he needs admin rights. Did he try to right click GW2 and ‘Run as Administrator’?

better question – why doesnt he have admin rights to the McAfee AV solution on his laptop. that would suggest a company/school machine, or a parents machine that they let their kid play on.

If he is a power user or normal Windows user, he may not be able to patch/download GW2 at all.