Friend just created his account (using a key purchased directly from the website) and can't log in

Friend just created his account (using a key purchased directly from the website) and can't log in

in Account & Technical Support

Posted by: Korrigan.4837

Korrigan.4837

What can he do? He opened a support ticket, but he was asked for more info. Now he’s waiting for almost a day without new answer. It’s holidays for him today and he’s kinda angry for not being able to play.
Is there a support PHONE number for France?

Thanks.

PS: if you need, I’ll ask him his ticket number. He obviously can’t post here since he’s not even able to log into the website.

The Farstar Alliance [TFA] – Gandara Server.
A PvX guild for mature players with a life.

(edited by Korrigan.4837)

Friend just created his account (using a key purchased directly from the website) and can't log in

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

If this player has already submitted a ticket to our customer support team, please be patient, as posting on forums will not speed up the process.

Unfortunatly we don’t have any phone customer support, all request are to be submitted trougth this link.