Guild Wars 2

My friend hasn’t been on his account in a couple weeks and when he tried to get on a few minutes ago it said his password was incorrect. He tried figuring out what was wrong so I logged on and saw that he was online and 20 levels higher than he was last time he was on.
He tried recovering his account but he doesn’t have his serial code anymore. He purchased the game online and has no idea where to find his serial code. He checked his email account and can’t find any emails with it. What can we do?

Get him to contact support. http://en.support.guildwars2.com/

You need the serial code for that.

How do you think people get their accounts back when they don’t have their serial code?

If he contacts support like I said, they will be able to confirm his account another way. It will probably take longer to confirm this. Next time he should make sure he writes down his account.

He had the email saved but his email wiped itself.

You can get the account back without a serial code. Your friend just needs to go through some verification procedures with support.

Hello,

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