Hey guys, my friends account was hacked, he said he got an email saying that someone had updated the email address. He however, did not do it himself. The account was compromised since august 29th i believe, he only found this out recently in an email. all of the MMORPG scamming going on recently in emails probably got him confused causing him to ignore the email at first. He submitted a ticket yesterday around 3 or 4pm, and no response has been given so far. The account name is “ciso”, my friend asked me to post on the forum asking fr his account to be BLOCKED, as the hacker is actually LEVELLING his character, perhaps botting it, and he does not want it to be levelled by someone else. Please respond, and if you need to ask for his own email please PM me. also, he was not able to get onto the forum since his email/account name was changed :/, he has the serial code since it was retail bought, if that helps at all
Edit: incident: 120912-007280 my friend sent me the incident number, for reference.
Hmmm, seems like we have a problem here… This looks like something that should get resolved soon because it’s taking away the fun of leveling and enjoying the game from this player. I hope he get’s his account back soon!
Do not fear, There are ways to get your account back even with the email changed and password changed. They should contact you if you have submitted a ticked asking for proof of purchase. CD-Keys, Last digits of credit card, or paypal etc. This might take a while just be persistant and you will get it back.
If you find things missing or characters deleted after getting it back. They can roll back your account to the point before being hacked.
They Must fix the email verification to protect their customers. FIX IT
Thanks for posting this, it was very reassuring to know that it is more than likely that my friend will get his account back! I’m just PONDERING..where are all these hackers located? :O
While we are helping most people within 48 hours, sometimes we need to wait for more information or at times the process takes longer. We have a means for you to follow up, if you wish: If your ticket is five days old or older, you you are welcome to post in the Tickets for Review – 5 days and older thread and we’ll get it on our review list.
How long do these situations usually take? The person who hacked his account is still playing or botting on it..my friend wants the account BLOCKED until he can regains access of it. Or else the hacker would have gotten the account to level 80, and this will be very demoralizing to my friend.
This is now about to go into the fifth day as of tomorrow at around 3-4pm est.
I’m hoping that my friend is more likely to get his account back the longer this takes but the hacker is STILL levelling the character. We found the hacker somewhere in Fireheart rise just killing crimson moas and grubs.. he’s now level 69. When my friend was originally hacked he was at level 58 :/.
-Are there rollbacks on individual accounts/characters for item loss or unwanted level gain?
-Is my friend more likely to get his account back the longer this takes?
-Do the ticket support staff actually respond to every ticket eventually? He has been having some difficulties with the tickets now; having to make a new account, Anet making him an account for GW2 as well, etc.
hoping my friend can regain his account!!