Guild Wars 2

as you can see,my account has been compromised,and there is a chinese Ip authorization mail right in my email box.i dont understand how you can say we verified your situation and we wont do kitten.
this is a pay-to-play MMO,if the custumer service is this bad,i dont see any reason that people should play it.
btw,i like the game generally and i was enjoying it too,but you guys can image how it feel that one day,when you log in,all your stuffs were gone and the custumer service dont give a kitten about this.

sorry for my terrible english.

You are seeing a standard automated response from Customer Service so just keep pleading your case. Posting this here will not assist and do NOT open multiple tickets as that will certainly slow down the process.

If it lingers for a week or so, there is a thread at the top of this forum that is reviewed by a Community Lead at Anet and she may be able to assist you (so post in that thread after a few days).

I would debate your claim of GW2 being pay-to-play, but so many people have different ideas of what that term actually means, I won’t bother.

The first one only shows that someone tried, not that someone succeeded. So it doesn’t further your case as it’s irrelevant.

If you want Gaile to review your case and it’s been over 3 days, post here in this stickied thread with your ticket number

Brother Grimm.5176:

You are seeing a standard automated response from Customer Service so just keep pleading your case. Posting this here will not assist and do NOT open multiple tickets as that will certainly slow down the process.

If it lingers for a week or so, there is a thread at the top of this forum that is reviewed by a Community Lead at Anet and she may be able to assist you (so post in that thread after a few days).

I would debate your claim of GW2 being pay-to-play, but so many people have different ideas of what that term actually means, I won’t bother.

That’s not an automated response. It’s a copy/paste response that’s used when a similar situation presents itself, and the Support Staff saves time by reusing the line. Basically, the player shared her account with someone else, and game logs prove it.

Smooth Penguin.5294:

Brother Grimm.5176:

You are seeing a standard automated response from Customer Service so just keep pleading your case. Posting this here will not assist and do NOT open multiple tickets as that will certainly slow down the process.

If it lingers for a week or so, there is a thread at the top of this forum that is reviewed by a Community Lead at Anet and she may be able to assist you (so post in that thread after a few days).

I would debate your claim of GW2 being pay-to-play, but so many people have different ideas of what that term actually means, I won’t bother.

That’s not an automated response. It’s a copy/paste response that’s used when a similar situation presents itself, and the Support Staff saves time by reusing the line. Basically, the player shared her account with someone else, and game logs prove it.

let me say this,ive never shared my guild wars account with anyone,because ive learned a hard lesson in other game.

am not the only one who has encountered an irresponsible customer service.

Happy.8605:

Smooth Penguin.5294:

Brother Grimm.5176:

You are seeing a standard automated response from Customer Service so just keep pleading your case. Posting this here will not assist and do NOT open multiple tickets as that will certainly slow down the process.

If it lingers for a week or so, there is a thread at the top of this forum that is reviewed by a Community Lead at Anet and she may be able to assist you (so post in that thread after a few days).

I would debate your claim of GW2 being pay-to-play, but so many people have different ideas of what that term actually means, I won’t bother.

That’s not an automated response. It’s a copy/paste response that’s used when a similar situation presents itself, and the Support Staff saves time by reusing the line. Basically, the player shared her account with someone else, and game logs prove it.

let me say this,ive never shared my guild wars account with anyone,because ive learned a hard lesson in other game.

As I understand. Your account has been caught in exercising illegal actions (most like botting or other use of third party programming). Each time you login the ip adress you log in with is recorded (or atleast I assume it is one thing that tracked cause it is needed for many processes, so it is logic to also record it). The answer that support is giving is that in their logs it shows that the illegal actions have not (only) been exercised when the account was logged in from a chinese IP-adress and it wasn’t in such a confined period. The fact that an chinese IP-adress TRIED to log in to you account (and likely not even succesfull) doesn’t clean the account of all illegal actions. If you can proof your account was hacked you have a case in this situation not.

I know it sounds harsh. But all things you are bringing on the table can be easily be staged and people doing illegela actions would know. The trick is to separate the right from the wrong. I’m not saying your right or wrong, but I am saying that your proof so far is not convincing. I’m very sorry bout that

If you want Gaile Gray to have a look at this please post the 12 digit ticket number here. (the 72 hours sticky is for tickets that are unresolved within 72 hours, this one is resolved, but the OP disagree with the outcome). Although it doesn’t really matter as long as Gaile gets the ticketnumber (never pm her though).

Good Luck!

mercury ranique.2170:

Happy.8605:

Smooth Penguin.5294:

Brother Grimm.5176:

You are seeing a standard automated response from Customer Service so just keep pleading your case. Posting this here will not assist and do NOT open multiple tickets as that will certainly slow down the process.

If it lingers for a week or so, there is a thread at the top of this forum that is reviewed by a Community Lead at Anet and she may be able to assist you (so post in that thread after a few days).

I would debate your claim of GW2 being pay-to-play, but so many people have different ideas of what that term actually means, I won’t bother.

That’s not an automated response. It’s a copy/paste response that’s used when a similar situation presents itself, and the Support Staff saves time by reusing the line. Basically, the player shared her account with someone else, and game logs prove it.

let me say this,ive never shared my guild wars account with anyone,because ive learned a hard lesson in other game.

As I understand. Your account has been caught in exercising illegal actions (most like botting or other use of third party programming). Each time you login the ip adress you log in with is recorded (or atleast I assume it is one thing that tracked cause it is needed for many processes, so it is logic to also record it). The answer that support is giving is that in their logs it shows that the illegal actions have not (only) been exercised when the account was logged in from a chinese IP-adress and it wasn’t in such a confined period. The fact that an chinese IP-adress TRIED to log in to you account (and likely not even succesfull) doesn’t clean the account of all illegal actions. If you can proof your account was hacked you have a case in this situation not.

I know it sounds harsh. But all things you are bringing on the table can be easily be staged and people doing illegela actions would know. The trick is to separate the right from the wrong. I’m not saying your right or wrong, but I am saying that your proof so far is not convincing. I’m very sorry bout that

If you want Gaile Gray to have a look at this please post the 12 digit ticket number here. (the 72 hours sticky is for tickets that are unresolved within 72 hours, this one is resolved, but the OP disagree with the outcome). Although it doesn’t really matter as long as Gaile gets the ticketnumber (never pm her though).

Good Luck!

as u said i cant prove that my account has been hacked,but,i want to ask,how can i proof that my account has been hacked more than that?it has been logged in by a foreign IP and my stuffs were gone,so you think that a normal person would sell or destroy his gears then come to forum and complain that costumer service is a shi?
i dont know if hackers now a day would leave a ticket on your desktop like: youve been hacked kitten hole or something like this,but in this case i dont have any thing like this to “Prove my accout was hacked”.

sorry about the “rage”,seriously,my ticket number is 130904-001402,and what happened is not fun.

Happy.8605:

mercury ranique.2170:

Happy.8605:

Smooth Penguin.5294:

Brother Grimm.5176:

You are seeing a standard automated response from Customer Service so just keep pleading your case. Posting this here will not assist and do NOT open multiple tickets as that will certainly slow down the process.

If it lingers for a week or so, there is a thread at the top of this forum that is reviewed by a Community Lead at Anet and she may be able to assist you (so post in that thread after a few days).

I would debate your claim of GW2 being pay-to-play, but so many people have different ideas of what that term actually means, I won’t bother.

That’s not an automated response. It’s a copy/paste response that’s used when a similar situation presents itself, and the Support Staff saves time by reusing the line. Basically, the player shared her account with someone else, and game logs prove it.

let me say this,ive never shared my guild wars account with anyone,because ive learned a hard lesson in other game.

As I understand. Your account has been caught in exercising illegal actions (most like botting or other use of third party programming). Each time you login the ip adress you log in with is recorded (or atleast I assume it is one thing that tracked cause it is needed for many processes, so it is logic to also record it). The answer that support is giving is that in their logs it shows that the illegal actions have not (only) been exercised when the account was logged in from a chinese IP-adress and it wasn’t in such a confined period. The fact that an chinese IP-adress TRIED to log in to you account (and likely not even succesfull) doesn’t clean the account of all illegal actions. If you can proof your account was hacked you have a case in this situation not.

I know it sounds harsh. But all things you are bringing on the table can be easily be staged and people doing illegela actions would know. The trick is to separate the right from the wrong. I’m not saying your right or wrong, but I am saying that your proof so far is not convincing. I’m very sorry bout that

If you want Gaile Gray to have a look at this please post the 12 digit ticket number here. (the 72 hours sticky is for tickets that are unresolved within 72 hours, this one is resolved, but the OP disagree with the outcome). Although it doesn’t really matter as long as Gaile gets the ticketnumber (never pm her though).

Good Luck!

as u said i cant prove that my account has been hacked,but,i want to ask,how can i proof that my account has been hacked more than that?it has been logged in by a foreign IP and my stuffs were gone,so you think that a normal person would sell or destroy his gears then come to forum and complain that costumer service is a shi?
i dont know if hackers now a day would leave a ticket on your desktop like: youve been hacked kitten hole or something like this,but in this case i dont have any thing like this to “Prove my accout was hacked”.

sorry about the “rage”,seriously,my ticket number is 130904-001402,and what happened is not fun.

I am not saying that hackers do that. I am saying that your mail is no proof they got in. It is only proof they logged in, but where blocked, cause it was a strange ip adress. Thats why they have sent you an email. I am saying that some people using third party programs (not hackers) try to trick customer support.

But, You have asked Gaile Gray for a review, and I am pretty confident you will get one. Knowing her, if you are innocent she’ll make sure you will be helped. If there is any doubt bout your innocence then her answer will likely be different. So good luck.

mercury ranique.2170:

Happy.8605:

mercury ranique.2170:

Happy.8605:

Smooth Penguin.5294:

Brother Grimm.5176:

You are seeing a standard automated response from Customer Service so just keep pleading your case. Posting this here will not assist and do NOT open multiple tickets as that will certainly slow down the process.

If it lingers for a week or so, there is a thread at the top of this forum that is reviewed by a Community Lead at Anet and she may be able to assist you (so post in that thread after a few days).

I would debate your claim of GW2 being pay-to-play, but so many people have different ideas of what that term actually means, I won’t bother.

That’s not an automated response. It’s a copy/paste response that’s used when a similar situation presents itself, and the Support Staff saves time by reusing the line. Basically, the player shared her account with someone else, and game logs prove it.

let me say this,ive never shared my guild wars account with anyone,because ive learned a hard lesson in other game.

As I understand. Your account has been caught in exercising illegal actions (most like botting or other use of third party programming). Each time you login the ip adress you log in with is recorded (or atleast I assume it is one thing that tracked cause it is needed for many processes, so it is logic to also record it). The answer that support is giving is that in their logs it shows that the illegal actions have not (only) been exercised when the account was logged in from a chinese IP-adress and it wasn’t in such a confined period. The fact that an chinese IP-adress TRIED to log in to you account (and likely not even succesfull) doesn’t clean the account of all illegal actions. If you can proof your account was hacked you have a case in this situation not.

I know it sounds harsh. But all things you are bringing on the table can be easily be staged and people doing illegela actions would know. The trick is to separate the right from the wrong. I’m not saying your right or wrong, but I am saying that your proof so far is not convincing. I’m very sorry bout that

If you want Gaile Gray to have a look at this please post the 12 digit ticket number here. (the 72 hours sticky is for tickets that are unresolved within 72 hours, this one is resolved, but the OP disagree with the outcome). Although it doesn’t really matter as long as Gaile gets the ticketnumber (never pm her though).

Good Luck!

as u said i cant prove that my account has been hacked,but,i want to ask,how can i proof that my account has been hacked more than that?it has been logged in by a foreign IP and my stuffs were gone,so you think that a normal person would sell or destroy his gears then come to forum and complain that costumer service is a shi?
i dont know if hackers now a day would leave a ticket on your desktop like: youve been hacked kitten hole or something like this,but in this case i dont have any thing like this to “Prove my accout was hacked”.

sorry about the “rage”,seriously,my ticket number is 130904-001402,and what happened is not fun.

I am not saying that hackers do that. I am saying that your mail is no proof they got in. It is only proof they logged in, but where blocked, cause it was a strange ip adress. Thats why they have sent you an email. I am saying that some people using third party programs (not hackers) try to trick customer support.

But, You have asked Gaile Gray for a review, and I am pretty confident you will get one. Knowing her, if you are innocent she’ll make sure you will be helped. If there is any doubt bout your innocence then her answer will likely be different. So good luck.

Is that hard to track your mail password while they already know their target or,how do you know if they were blocked or not,as you said the authorization mail just means that some1 tried to get in,but it doesnt show if the intruder got in or not.

Happy.8605:

mercury ranique.2170:

Happy.8605:

mercury ranique.2170:

Happy.8605:

Smooth Penguin.5294:

Brother Grimm.5176:

You are seeing a standard automated response from Customer Service so just keep pleading your case. Posting this here will not assist and do NOT open multiple tickets as that will certainly slow down the process.

If it lingers for a week or so, there is a thread at the top of this forum that is reviewed by a Community Lead at Anet and she may be able to assist you (so post in that thread after a few days).

I would debate your claim of GW2 being pay-to-play, but so many people have different ideas of what that term actually means, I won’t bother.

That’s not an automated response. It’s a copy/paste response that’s used when a similar situation presents itself, and the Support Staff saves time by reusing the line. Basically, the player shared her account with someone else, and game logs prove it.

let me say this,ive never shared my guild wars account with anyone,because ive learned a hard lesson in other game.

As I understand. Your account has been caught in exercising illegal actions (most like botting or other use of third party programming). Each time you login the ip adress you log in with is recorded (or atleast I assume it is one thing that tracked cause it is needed for many processes, so it is logic to also record it). The answer that support is giving is that in their logs it shows that the illegal actions have not (only) been exercised when the account was logged in from a chinese IP-adress and it wasn’t in such a confined period. The fact that an chinese IP-adress TRIED to log in to you account (and likely not even succesfull) doesn’t clean the account of all illegal actions. If you can proof your account was hacked you have a case in this situation not.

I know it sounds harsh. But all things you are bringing on the table can be easily be staged and people doing illegela actions would know. The trick is to separate the right from the wrong. I’m not saying your right or wrong, but I am saying that your proof so far is not convincing. I’m very sorry bout that

If you want Gaile Gray to have a look at this please post the 12 digit ticket number here. (the 72 hours sticky is for tickets that are unresolved within 72 hours, this one is resolved, but the OP disagree with the outcome). Although it doesn’t really matter as long as Gaile gets the ticketnumber (never pm her though).

Good Luck!

as u said i cant prove that my account has been hacked,but,i want to ask,how can i proof that my account has been hacked more than that?it has been logged in by a foreign IP and my stuffs were gone,so you think that a normal person would sell or destroy his gears then come to forum and complain that costumer service is a shi?
i dont know if hackers now a day would leave a ticket on your desktop like: youve been hacked kitten hole or something like this,but in this case i dont have any thing like this to “Prove my accout was hacked”.

sorry about the “rage”,seriously,my ticket number is 130904-001402,and what happened is not fun.

I am not saying that hackers do that. I am saying that your mail is no proof they got in. It is only proof they logged in, but where blocked, cause it was a strange ip adress. Thats why they have sent you an email. I am saying that some people using third party programs (not hackers) try to trick customer support.

But, You have asked Gaile Gray for a review, and I am pretty confident you will get one. Knowing her, if you are innocent she’ll make sure you will be helped. If there is any doubt bout your innocence then her answer will likely be different. So good luck.

Is that hard to track your mail password while they already know their target or,how do you know if they were blocked or not,as you said the authorization mail just means that some1 tried to get in,but it doesnt show if the intruder got in or not.

No. What they’re saying is that they saw the game logs (something we can’t see), and have reason to believe that the account was shared in the past. IP address logs from multiple countries can be a sign of either account sharing, or hacking. If it happened in the past, and no report was made, then someone might assume it was an intended sharing of accounts, which is against the rules.

Let me admit something I did wrong a long time ago. I had a very good bike which I had insurance that in case it got stolen I would get the money back. One morning I found the bike molested by some drunken people. This was obvious not covered by insurance. So I took the bike and dumped it in a nearby canal so I could claim the bike was ‘stolen’ and get the insurance money.

It is perfectly possible to stage a hack and a login atempt (not successfull) is no proof at all that you didn’t do what support is claiming you did.
You also use very rough language. I understand you are upset, but try to keep it civilized. There is a saying that you catch more flies with honey then with vinegar. You have asked Gaile for a review and I would advise to wait for her reply.

mercury ranique.2170:

Let me admit something I did wrong a long time ago. I had a very good bike which I had insurance that in case it got stolen I would get the money back. One morning I found the bike molested by some drunken people. This was obvious not covered by insurance. So I took the bike and dumped it in a nearby canal so I could claim the bike was ‘stolen’ and get the insurance money.

It is perfectly possible to stage a hack and a login atempt (not successfull) is no proof at all that you didn’t do what support is claiming you did.
You also use very rough language. I understand you are upset, but try to keep it civilized. There is a saying that you catch more flies with honey then with vinegar. You have asked Gaile for a review and I would advise to wait for her reply.

really sorry for my language.As you can see i just lost All gears and golds,and when i asked the customer service to do something,they didnt do anything,thats make ppl mad.im still waiting 3 day to let them review my ticket.hoping that they can still do something.

Hi Happy,

I saw your posted in the 72 hour thread for the second time. Please don’t do that. It will only get your account here suspended as well. Support has reviewed your request, denied your request. You appealed it, and a senior arenanet official again has denied your request. This means your account is closed and will stay closed. There is nothing you can do bout it.

You asked there for a full account wipe. I’m afraid thats not something that is being offered. All you can do is re-buy guildwars 2, create a new account and start over.