To keep a long story short, I received a fused weapon ticket and I double clicked on the wrong item as I was browsing through the weapons. I contacted support about the issue and was told twice that Arenanet simply doesn’t have the ability to exchange the weapon for either my weapon of choice or a ticket. Although it’s my own fault for selecting the wrong item, the sheer average cost of a ticket would lead me to hope that customer service would be able to help me.
Now, I’m being civil, but considering the fact that World of Warcraft’s GMs are able to reverse next to anything that happens (even due to player error, as in this case,) I think this is a problem. I’m just curious as to why the support staff have such limited tools to work with? I’d deeply appreciate an Arenanet poster to shed some light on this. Thank you.
Comparing a game that is nearly 10 years old with a game that is not even 10 months old is sorta unfair. (But I can tell you that we had full-account restorations before some much-older games, so that’s cool!)
The point is, for any game, tools are developed and expanded over time, and we acquire the ability to provide more help to players as new tools are created. We also add features that are designed to prevent user errors such as yours. For instance, in the early days of Guild Wars, you could delete a character with just one button. Noting that players were doing so in error, we added a confirmation system, and ultimately required the player to type out the full name and confirm, so a sort of double-confirmation system.
As the game matures, more tools will become available for CS, and more in-game systems will be added. I’m sorry that your user-error situation cannot be addressed at the present time, but I believe we will be able to offer greater levels of help for instances such as these in the future.
I appreciate the response from you. I still hold my belief that small-scale restoration tools for CS should have launched with the game, but I fully understand that nobody on the development side of the game is trying to make anyone unhappy. I’ll stay hopeful about possible future improvements.
I was also wondering about this. In the future, will we be able to request all of the stuff we’ve lost? Personal and Game’s Fault. I’ve had problems with quite a few things, and I made a list. I just want to know if I should keep the list, or trash it :P
I now know the feeling all too well. I’m only human, and being human, I make many mistakes. Typically I’m very careful about what I sell/decon but I somehow lost my Spirit Links that I crafted. I don’t recall selling it or using a salvage kit on anything and it wasn’t listed in the buyback tab which I often check after clearing my inventory of junk. It didn’t end up in my hidden bag where most of my ‘important’ stuff goes.
Sure it’s not a legendary but 250 globs, an eldritch scroll, 70 mystic coins, and 10 ori ingots now down the crapper. I swear I just made this thing just 3-4 days ago give or take. I feel like such an idiot. This is the type of thing that reminds me never to get anything nice lol.
I’m not typically a band wagoner but some sort of support options for idiots like me would be magnificent! Such a disheartening feeling! I’m glad it wasn’t something I bought from the gem store lol.
To Now, I’m being civil, but considering the fact that World of Warcraft’s GMs are able to reverse next to anything that happens (even due to player error, as in this case,) I think this is a problem.
Sorry, but what goes on in another game is of no relevance to this game. The Support Staff currently do not have the ability to restore lost items or refund mistaken purchases. This has been public knowledge for a long time now, it is not something new. There may come a time when this function becomes available, though I would expect there be a limit to how far back they will be able to go. I would not be expecting lost items from the beginning to suddenly become recoverable.
As for mistaken purchases, to be honest, that comes down to “buyer beware” – take your time when making purchases and you will greatly reduce the likelyhood of making a mistake. It doesn’t take long, only a few seconds really, to read the tooltip assigned to your intended purchase and ensure the item you have selected is indeed the one you want.
If they ever get such an ability, it will only be used on items tehy can verify, as well.
And I wouldn’t expect it to go too far back, and definitly not farther back than the account resto start point (December). I don’t see them having it available for more than a month back (if they ever do.).
As a subscription-funded game, WoW can afford a lot more personal attention for just about anything. Are we as players willing to pay more to play GW2 so we can have personal item restoration?
Here’s what ANet would need to be able to do:
Create a tool to review transactions: vendor, trading post, salvages, email.
Also enable the tool to locate a specific item on an account at a moment in time and track that item’s current location.
Create another tool that makes it possible to restore an individual item.
Make the above tools foolproof, so that low-wage, non-technical staff can’t misinterpret the data.
Make the above tools secure, so that it’s difficult/impossible for low-wage staff to “gift” stuff to friends.
Create an audit trail for all of the above, so that management can track whether the tools are being used by the right people and whether the tools are properly used.
Higher additional staff to use the tools, investigate claims (including all the bogus ones we know that there will be), and to manage/review/audit the systems.
I would love to see features like individual-item restoration for all sorts of reasons, but I far prefer the current system which is a game without a subscription fee and where I don’t have to buy gems to get max-stat items.
John Smith: “you should kill monsters, because killing monsters is awesome.”
I don’t know but I think if another game has it and it work why don’t implemente that in this game. U said as a moderates don’t compare a game that has been 10 year in the market, well there u have the experience of a game that has been in the market 10 year and u don’t learn anything from that game experience?
I don’t know but I think if another game has it and it work why don’t implemente that in this game. U said as a moderates don’t compare a game that has been 10 year in the market, well there u have the experience of a game that has been in the market 10 year and u don’t learn anything from that game experience?
Copying other games is not an answer. Guild Wars 2 is doing things no other MMO has, they are taking chances on new ideas and a different style of MMO. Being a clone of a game simply because that game does not make the game good. Sometimes you need to step away from what everyone else is doing and think outside the box.
Customer service here is not exactly the same in other games, the engine, the game itself is built differently. They have different tools, and they didn’t just copy over the code either. They learn and adjust as things change, as they stated new tools will be available-new problems will arise, and new tools will be made to counter those.
I don’t know but I think if another game has it and it work why don’t implemente that in this game. U said as a moderates don’t compare a game that has been 10 year in the market, well there u have the experience of a game that has been in the market 10 year and u don’t learn anything from that game experience?
Copying other games is not an answer. Guild Wars 2 is doing things no other MMO has, they are taking chances on new ideas and a different style of MMO. Being a clone of a game simply because that game does not make the game good. Sometimes you need to step away from what everyone else is doing and think outside the box.
Customer service here is not exactly the same in other games, the engine, the game itself is built differently. They have different tools, and they didn’t just copy over the code either. They learn and adjust as things change, as they stated new tools will be available-new problems will arise, and new tools will be made to counter those.
Then they are like 8 month late with this tool to revert this kind of problem.
I don’t know but I think if another game has it and it work why don’t implemente that in this game. U said as a moderates don’t compare a game that has been 10 year in the market, well there u have the experience of a game that has been in the market 10 year and u don’t learn anything from that game experience?
Copying other games is not an answer. Guild Wars 2 is doing things no other MMO has, they are taking chances on new ideas and a different style of MMO. Being a clone of a game simply because that game does not make the game good. Sometimes you need to step away from what everyone else is doing and think outside the box.
Customer service here is not exactly the same in other games, the engine, the game itself is built differently. They have different tools, and they didn’t just copy over the code either. They learn and adjust as things change, as they stated new tools will be available-new problems will arise, and new tools will be made to counter those.
Then they are like 8 month late with this tool to revert this kind of problem.
You can’t fix “stupid”. Or player errors. I would say a fix to resolve players not paying attention is probably in the works, but the fact that they even need one is a little embarrassing as a fellow gamer.
I often compare these problems with those of real life. Ever see that sign on a giant dangerous machine that says “keep fingers out of holes”? A smart man once told me for every warning sign there is some idiot who was the cause of one being made in the first place. Mcdonalds coffee is HOT, automatic doors open AUTOMATICALLY, if you touch the giant electricity converter behind the fence you will probably die..
I don’t know but I think if another game has it and it work why don’t implemente that in this game. U said as a moderates don’t compare a game that has been 10 year in the market, well there u have the experience of a game that has been in the market 10 year and u don’t learn anything from that game experience?
Copying other games is not an answer. Guild Wars 2 is doing things no other MMO has, they are taking chances on new ideas and a different style of MMO. Being a clone of a game simply because that game does not make the game good. Sometimes you need to step away from what everyone else is doing and think outside the box.
Customer service here is not exactly the same in other games, the engine, the game itself is built differently. They have different tools, and they didn’t just copy over the code either. They learn and adjust as things change, as they stated new tools will be available-new problems will arise, and new tools will be made to counter those.
Then they are like 8 month late with this tool to revert this kind of problem.
You can’t fix “stupid”. Or player errors. I would say a fix to resolve players not paying attention is probably in the works, but the fact that they even need one is a little embarrassing as a fellow gamer.
I often compare these problems with those of real life. Ever see that sign on a giant dangerous machine that says “keep fingers out of holes”? A smart man once told me for every warning sign there is some idiot who was the cause of one being made in the first place. Mcdonalds coffee is HOT, automatic doors open AUTOMATICALLY, if you touch the giant electricity converter behind the fence you will probably die..
Mistakes happen, But now I see u are too close minded
Perhaps, out of the kindness of our hearts, we could consider it a mistake that the tools that are forthcoming took a bit longer than everyone would have liked. =)
I don’t know but I think if another game has it and it work why don’t implemente that in this game. U said as a moderates don’t compare a game that has been 10 year in the market, well there u have the experience of a game that has been in the market 10 year and u don’t learn anything from that game experience?
Copying other games is not an answer. Guild Wars 2 is doing things no other MMO has, they are taking chances on new ideas and a different style of MMO. Being a clone of a game simply because that game does not make the game good. Sometimes you need to step away from what everyone else is doing and think outside the box.
Customer service here is not exactly the same in other games, the engine, the game itself is built differently. They have different tools, and they didn’t just copy over the code either. They learn and adjust as things change, as they stated new tools will be available-new problems will arise, and new tools will be made to counter those.
Then they are like 8 month late with this tool to revert this kind of problem.
You can’t fix “stupid”. Or player errors. I would say a fix to resolve players not paying attention is probably in the works, but the fact that they even need one is a little embarrassing as a fellow gamer.
I often compare these problems with those of real life. Ever see that sign on a giant dangerous machine that says “keep fingers out of holes”? A smart man once told me for every warning sign there is some idiot who was the cause of one being made in the first place. Mcdonalds coffee is HOT, automatic doors open AUTOMATICALLY, if you touch the giant electricity converter behind the fence you will probably die..
Mistakes happen, But now I see u are too close minded
Not closed minded. just realistic. One could argue not putting in a confirm button on everything was a “mistake”, but people don’t address an anet mistake anywhere near how they address a player mistake. @ Anet its like : You broke this you kitten kitten kitten this and kitten that. @ a player its :Oh I’m sorry to hear that you made a mistake, that really sucks. Hmm.. Closed minded is thinking a company should repair player errors or lack of judgement. After all it costs time and money to rectify an error by a player. I see why someone is upset over these things, but at the same time barking at anet for not guaranteeing or making a Guild Wars 2 for dummies, just doesn’t make much sense to me.
Comparing the support model of a subscription free game where you have ton’s of content plus additional content released on a regular basis, with a game that charges you 10 bucks every months is simply wrong. Yes Arenanet will be the first to admit that Blizzards has a better support model. But they also have the time and people to do so.
What you are asking for is only possible with a monthly fee. And honestly and with all respect to you, I dont want to pay a monthly fee cause of someone elses stupidity
Arise, ye farmers of all nations
Arise, opressed of Tyria!
(But I can tell you that we had full-account restorations before some much-older games, so that’s cool!)
