Guild Wars 2

Hello. This may be a bit long so I apologize.

A month ago, I wanted to play some Factions. I downloaded the GW1 client and tried to login, but my account info wasn’t working at all. I tried both my old GW1 info and my GW2 info, but neither worked. So I checked my account page only to find that my GW1 account was no longer linked. I distinctly remember linking both of them a year or so ago, maybe a bit longer than that. I also remember going through support to retrieve my GW1 character’s name to do just that, since it’d been so long.

So a month ago (just after I found out my account wasn’t linked anymore) I sent another ticket to support. First, GM Squeeky replied saying:

Hello -my name-,

Thank you for contacting us regarding your account. Taking a look into this Guild Wars 1 account and it does not appear that it was ever attached to a Guild Wars 2. I would be happy to help you recover your Guild Wars 1 account as soon as I verify your ownership of the account. Would you mind providing either the serial code and the original billing address you placed under the account at the time of registration? I will respond back to you as soon as I see your response.

Regards,

GM Squeeky
Guild Wars 2 Support Team
http://help.guildwars2.com/

I said that I couldn’t find the serial code anymore since I bought Factions physically around 2006-2007, but I roughly had the billing address (it was an old bank account my mother used way back then, which has since been closed). Then GM Squeeky replied:

Hello -my name-,

Thank you for providing as much information as possible. However, because you are unable to provide the serial code along with the billing, I will need to ask for you to submit a new ticket from the original hotmail email address. Once you have done this, let me know on this ticket so I can quickly locate your new ticket.

I look forward to your response.

Regards,

GM Squeeky
Guild Wars 2 Support Team
http://help.guildwars2.com/

Okay, that sucks. I had, thankfully, linked my current Gmail address to that old Hotmail account. However, to recover it (I’ve since forgotten the password) I’d have to have both the linked Gmail address and my years old phone number which was linked to it. I’ve long, long since changed phone numbers.

So I had to request access by submitting my linked Gmail address and waiting a whole 30 days before getting access. Problem is, I completely forgot that I had done that, and when I went to get access yesterday, the period ran out. I now have to wait another 30 days.

But then I told them the name of one of my GW1 characters, plus the class they were (warrior/monk), which had been on said account at one point. But that wasn’t enough, apparently:

Dr.Panda here, Unfortunately under these circumstances we are unable to assist you with gaining access to this account. If you happen to find your serial key or regain access to the accounts E-mail address let us know and we will assist you right away.

Regards,

GM Dr Panda
Guild Wars 2 Support Team
http://help.guildwars2.com/

So now I’m at a loss. I’m sure I can get access to my Hotmail account in due time, but I know the billing address is correct and that the name and class combination of my character is correct. I also know for a fact that I linked the two accounts some time ago, around the creation of my new main, Biyx.

Is there anything I can do at this point, or do I have to wait another month?

You can ask to have your ticket escalated; you can post in the Sticky above for a review; you can wait and then provide the information requested.

Only the CS Team can assist you. After accidentally giving access to the wrong individual on a Dev account, the Team is quite particular about gathering absolute proof of account ownership, as they should be.

Good luck.

Edit: Have you the old emails from the CS Team where they assisted you with linking the accounts? Perhaps, you could forward those to the Team to show it’s the same person, same email, and same accounts.

Again, good luck.

I’m currently in the process of getting access back. Thankfully the Hotmail live support agents are escalating the matter so I can provide things like e-mails in the inbox and the like. I’ll post my ticket number once this goes through.