Guild Wars 2

Long story short, I want to go play Guild Wars 1 for old times’ sake, but asking me to provide the names of characters I haven’t played in over 5 years is somewhat demanding, and let’s be honest, I don’t think ArenaNet’s getting back to me, an old grognard trying to play a barely-supported game, when they’ve got a brand new one being released, anytime soon. I’d go digging through screenshots, but I’m about three computers past the last time I took a screenshot in that game. Is there anywhere something like that still might be saved? Or am I up a creek without a paddle here?

If you have a friend that still has the game, you could ask them to login and check their friendslist, otherwise, I dunno.

You can always try contacting customer support, but they’re most likely flooded with tickets at this time, what with the wave of players who thought giving their account information to scammers was a good idea.

Back in 2010, you could contact customer support by phone and get help within 15 minutes instead of 15 days. I don’t know if the number still exists, though. Either way, good luck!

Rangelost.4857:

You can always try contacting customer support, but they’re most likely flooded with tickets at this time, what with the wave of players who thought giving their account information to scammers was a good idea.

Yeah, I’ve submitted a ticket, but it’s already been about 24 hours with no response, so I’m assuming it’s getting drowned out with everything else going on right now. Was just hoping there might be an alternative to waiting things out.

If you ever typed in your character name into https://hom.guildwars2.com/en/#page=welcome and your pc is old enough, you can try guessing it.

I gather they are extremely swamped and the ticket turnaround time is way more than the max 3 days that it was. I gather it’s closer to a week now.

You should have gotten an automated response. If you didn’t get that check your junk and spam folders. If still not in there, read this thread: https://forum-en.gw2archive.eu/forum/support/support/Not-Getting-Our-E-mails-Hotmail-Yahoo-Gmail-Comcast/first#post3785262

Astral Projections.7320:

I gather they are extremely swamped and the ticket turnaround time is way more than the max 3 days that it was. I gather it’s closer to a week now.

You should have gotten an automated response. If you didn’t get that check your junk and spam folders. If still not in there, read this thread: https://forum-en.gw2archive.eu/forum/support/support/Not-Getting-Our-E-mails-Hotmail-Yahoo-Gmail-Comcast/first#post3785262

I’ve already gotten the automated response. Like I said, I’m waiting for a human to respond to me now. It’s frustrating because it will probably be days before I reach the top of the queue for a problem that could probably be solved in five minutes.

It will probably be more than a week. It may be a few weeks. A different CS Team handles Guild Wars support, rather than the regular CS Team that interacts with the forums and such (it does little good to post in the review sticky, as the team that handles GW support does not post there). I believe that particular (GW1) team may be very small.

I am sure they will get to your ticket, but it looks like patience will be needed.

Good luck.