Guild Wars 2

Hi

I’m playing GW2.

I bought GW1 Platinum from GameStop today because Hall of Monuments Rewards.

I created account after download and install game.

But the password is incorrect (Code=011).
(I typed Account name(my email address) and password.)

I thought that imcompleted account creation.

I tried again But access key you have entered is in use.

I tried for 3hours but can’t solve.

Do i need to make NCsoft Master Acount too? I already made 2 account.
(1 from Game login with access code, 1 from http://www.guildwars.com …)

I sent a mail to GW1 support.

But i read this and GW1 maybe no more supporting so post here.

https://forum-en.gw2archive.eu/forum/support/account/The-GW1-account-that-I-linked-is-banned-I-haven-t-played-since-factions-released/first#post358552

Help me plz.

Ticket GW1 (I sent a mail to support@guildwars.com)
121015-000737

Ticket GW2
121015-000813

I gave GW1 Information that serial code, name, address and others.

I gave GW2 information that name, character name and others.

BUT i got final response that can’t assist.

Maybe i have to contact GameStop and cancel it.

second mail —-

Hello,

Thank you for contacting Account Login Support.

Unfortunately we have not been able to verify ownership of the account. I?m unable to assist you with accessing this account at this time.

Thank you,
Arthur
NCsoft Account Support

first mail —-

Hello,

I have not been able to verify the account with the information provided so far. Please provide as much of the below information as possible.

What first and last name did you use when you created the account?
What physical address did you use when you created the account?
What date of birth did you use when you created the account?
List all possible emails that you would have used on the NCsoft master account.
List all 20- or 25-digit serial codes for any games you added to the account.
What is the Unique Account ID for any game accounts you added to the account? (This was sent to you via e-mail on the date your game account was activated with a subject header of ‘Game Account Activated’.)
Billing information: If activated using a credit/debit card, please provide the last 4 digits of the credit card used ONLY. If activated using a game time card, please provide the 20-digit game time card code used to activate the account. If activated using PayPalr, please provide the Transaction ID or the Invoice ID associated with the original activation purchase. If you have an Order ID number from a previous purchase on your NCsoft master account, please provide that as well.

Once we have some additional information, we’ll be able to investigate your issue further. I look forward to your reply.
I am now transferring this issue to the Account Login Support Team for further assistance. Someone will update you as soon as the issue has been reviewed.

Regards,
GM Wyrtas
The Guild Wars Support Team
http://www.guildwars.com – http://wiki.guildwars.com/wiki
http://www.guildwars2.com – http://wiki.guildwars2.com/wiki