On my Windows 7 desktop, I was able to follow the instructions at the link below and create a diagnostic tool that let me know I had a very poor quality internet connection – or so I thought.
https://help.guildwars2.com/entries/27698133-Connectivity
Tech support from my ISP had me try some things on my laptop and they seemed to work fine, but I am skeptical. I think the connection is still poor quality, but my laptop is better able to handle it. I’d like to run the same diagnostic on my laptop, but it is a Windows 8.1 machine and when I bring up the properties for the diagnostic shortcut I create, there is no window in which to type " -diag" . It’s simply not there. I’ve checked all the tabs and clicked on “advanced settings”. There is a place that gives part of the path name, but it cannot be altered. It’s just there for information purposes.
If a traceroute run on the laptop gives similar bad results, I can request my ISP swap out modems with me. Otherwise I can’t prove it’s not my desktop at fault. Of course it could indeed be my desktop at fault.
The ISP recently replaced my modem because the old modem caused a buzz on the phone line. The new one doesn’t cause a buzz, but it’s got a poorer quality connection. I suspect the problem is a poor quality connection between my house and the DSLAM down the street. I think the older modem generated a more powerful signal, which overpowered the noise on the line so the DSLAM could “hear” it, but also overpowered the DSL filter on the phone causing a buzz.
Below is a copy of my traceroute info from my desktop. I’ve removed any information that might be considered personal.
ArenaNet diagnostic utility 60049
Windows version: 6.1
Build 7601
Service Pack 1
Section completed in 0.00 seconds
I OMITTED THIS SECTION. IT SEEMED TO HAVE INFORMATION THAT MIGHT IDENTIFY ME PERSONALLY.
================
= Detecting network connections
================
—> netstat -n <--
Active Connections
Proto Local Address Foreign Address State
TCP 127.0.0.1:49200 127.0.0.1:49201 ESTABLISHED
TCP 127.0.0.1:49201 127.0.0.1:49200 ESTABLISHED
TCP 192.168.0.2:50657 184.26.136.113:80 ESTABLISHED
TCP 192.168.0.2:50658 134.170.165.249:443 ESTABLISHED
Section completed in 0.08 seconds
================
= Discovering external address
================
Current IP Address: 75.121.124.149
Section completed in 0.86 seconds
================
= Checking server connectivity
================
Section completed in 0.00 seconds
Diag.ArenaNetworks.com
64.25.38.172:80 – connect succeeded
64.25.38.72:80 – connect succeeded
64.25.38.54:80 – connect succeeded
64.25.38.171:80 – connect succeeded
64.25.38.172:6112 – connect succeeded
64.25.38.51:80 – connect succeeded
64.25.38.72:6112 – connect succeeded
64.25.38.54:6112 – connect succeeded
64.25.38.171:6112 – connect succeeded
64.25.38.51:6112 – connect succeeded
Section completed in 0.19 seconds
assetcdn.101.ArenaNetworks.com.
174.35.32.145:80 – connect succeeded
174.35.32.143:80 – connect succeeded
Section completed in 0.14 seconds
auth1.101.ArenaNetworks.com.
64.25.38.72:6112 – connect succeeded
64.25.38.172:6112 – connect succeeded
64.25.38.51:6112 – connect succeeded
64.25.38.54:6112 – connect succeeded
64.25.38.171:6112 – connect succeeded
Section completed in 0.16 seconds
auth2.101.ArenaNetworks.com.
206.127.159.109:6112 – connect succeeded
206.127.159.77:6112 – connect succeeded
206.127.159.107:6112 – connect succeeded
206.127.146.74:6112 – connect succeeded
206.127.146.73:6112 – connect succeeded
206.127.159.108:6112 – connect succeeded
Section completed in 0.23 seconds
cligate.101.NCPlatform.net.
64.25.40.110:6112 – connect succeeded
64.25.40.114:6112 – connect succeeded
64.25.40.113:6112 – connect succeeded
64.25.40.112:6112 – connect succeeded
64.25.40.111:6112 – connect succeeded
64.25.40.109:6112 – connect succeeded
64.25.40.115:6112 – connect succeeded
Section completed in 0.19 seconds
================
= Tracing network paths (about 10 mins)
================
—> pathping -w 500 -q 50 -4 64.25.39.1 <--
Tracing route to 64.25.33-1.ncsoft.com [64.25.39.1]
over a maximum of 30 hops:
0 NONEOFYOURBUSINESS [192.168.0.2]
1 modem.Home [192.168.0.1]
2 75-121-124-1.dyn.centurytel.net [75.121.124.1]
3 173-248-66-190.centurylink.net [173.248.66.190]
4 173-248-66-200.centurylink.net [173.248.66.200]
5 bb-atlngamv-jx9-02-ae0.core.centurytel.net [206.51.69.66]
6 * * *
Computing statistics for 62 seconds…
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 NONEOFYOURBUSINESS – SERIOUSLY WHY IS THIS EVEN IN HERE? YOU KNOW PEOPLE WILL POST THIS ON FORUMS.[192.168.0.2]
38/ 50 = 76% |
1 0ms 38/ 50 = 76% 0/ 50 = 0% modem.Home [192.168.0.1]
2/ 50 = 4% |
2 56ms 40/ 50 = 80% 0/ 50 = 0% 75-121-124-1.dyn.centurytel.net [75.121.124.1]
1/ 50 = 2% |
3 82ms 41/ 50 = 82% 0/ 50 = 0% 173-248-66-190.centurylink.net [173.248.66.190]
1/ 50 = 2% |
4 85ms 43/ 50 = 86% 1/ 50 = 2% 173-248-66-200.centurylink.net [173.248.66.200]
0/ 50 = 0% |
5 83ms 42/ 50 = 84% 0/ 50 = 0% bb-atlngamv-jx9-02-ae0.core.centurytel.net [206.51.69.66]
Trace complete.
—> pathping -w 500 -q 50 -4 206.127.158.1 <--
Tracing route to 206-127-158-1.ncsoft.com [206.127.158.1]
over a maximum of 30 hops:
0 NONEOFYOURBUSINESS – YOU KNOW IT’S COMMON DURING WINDOWS SETUP FOR THE PC TO ASK FOR A PERSON’S REAL NAME WHEN DETERMINING THIS. [192.168.0.2]
1 modem.Home [192.168.0.1]
2 75-121-124-1.dyn.centurytel.net [75.121.124.1]
3 173-248-66-204.centurylink.net [173.248.66.204]
4 173-248-66-228.centurylink.net [173.248.66.228]
5 * * *
Computing statistics for 50 seconds…
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 NONEOFYOURBUSINESS [192.168.0.2]
34/ 50 = 68% |
1 0ms 34/ 50 = 68% 0/ 50 = 0% modem.Home [192.168.0.1]
5/ 50 = 10% |
2 70ms 39/ 50 = 78% 0/ 50 = 0% 75-121-124-1.dyn.centurytel.net [75.121.124.1]
1/ 50 = 2% |
3 50ms 40/ 50 = 80% 0/ 50 = 0% 173-248-66-204.centurylink.net [173.248.66.204]
10/ 50 = 20% |
4 —- 50/ 50 =100% 0/ 50 = 0% 173-248-66-228.centurylink.net [173.248.66.228]
Trace complete.
assetcdn.101.ArenaNetworks.com. – address lookup failed
Section completed in 76.61 seconds
================
= Running DirectX diagnostic
================
—> dxdiag /whql:off /t C:\Users\STILLNONEOFYOURBUSINESS\AppData\Local\Temp\GWTDC81.tmp <—
Section completed in 0.06 seconds
================
= Result
================
Test complete
<EOF>