Guild Wars 2

Hello everyone !

I’ve decided to reinstall Guild Wars on a new PC and encountered a bug where the installer will not start downloading the game and is stuck on the launcher screen which say’s “Downloading 0KB (0KB/s)”. Iv’e added a screen cap aswell (see attachment)

Is there a solution to this issue ?

Several threads were created concerning this issue but none of them had any solution or it was related to an another problem i.e. download stuck at 99% etc.

Thank you in advance !

Try locating an older installer. There was a thread on the forum about this awhile ago regarding this issue and it seemed finding an older installer worked. (if you have an old one on your other pc, use that).

Post back if you get this to work or not and let us know how you go.

Found the link for you:

http://www.mmo-champion.com/threads/1162677-Help!-gw2setup-exe-not-working

It’s posted in there.

Thank’s for the suggestion !

I tried the older exe but it dropped down an another error.

Odd, make sure to run that one as an administrator. Did you happen to look at the details of that crash? Or you can try running it again, hopefully it won’t crash.

I also read another person’s fix, they deleted the “broken” gw2.exe, then changed the gw2.tmp to gw2.exe.

You may want to consider exporting that crash.dmp as a text so we can see your error…or posting the arenanet.log.

Hmm.. Tried it changing .tmp to .exe. No go. More errors.
Here’s the error log

—> Crash <—
Assertion: error
File: ..\..\..\Engine\Gr\Dx9\Dx9Tex.cpp(1414)
App: Gw2.exe
Pid: 3980
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 14058
When: 2013-07-08T18:24:04Z 2013-07-08T21:24:04+03:00
Uptime: 0 days 0:00:01
Flags: 0

—> System <—
Name: KOMP-PC
IpAddr: 192.*...**
Processors: 2 [GenuineIntel:6:7:6]
OSVersion: Windows 6.1 (32 bit)

—> System Memory <—
Physical: 565MB/ 2038MB 27%
Paged: 1381MB/ 4076MB 33%
Virtual: 1169MB/ 2047MB 57%
Load: 72%
CommitTotal: 2695MB
CommitLimit: 4076MB
CommitPeak: 3334MB
SystemCache: 494MB
HandleCount: 19499
ProcessCount: 54
ThreadCount: 842

—> Process Memory <—
Private: 774MB
WorkingSet: 22MB
PeakWorkingSet: 22MB
PageFaults: 6546

—> Game Context <—
MapId: 0
Flags: 0×241
ElapsedTime: 00:00:00

—> World State <—
<WorldState/>

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> Error Logs <—
VerifyAccess failed or denied access with 0xc00ce556 – 1
Shader model 3.0 is required

—> DirectX Device Info <—
VendorId = 0×8086
DeviceId = 0×29c2
Version = 8.14.0010.1930
Description = Intel® G33/G31 Express Chipset Family
Compat = 0×00000081
VidMem = 256 MB

Where did you get your initial client from? I had this same exact issue earlier today, stuck at 0%, and all I did is redownload the client by going to guildwars2 website, login, then click my account in the top right. From there I clicked download game client. The new client downloaded and I just ran it from the download directory it defaulted to. It also may be worth noting (probably not) that when I also had this issue, I was running from the exe from the desktop, and it was because I transferred the client from another system…

Not sure if that helps, but also pertaining to the log info you posted from the old client, it is having permissions issues, be sure to run it as admin, try right-clicking the launcher, and click on run as admin…

Good luck! I’ll keep an eye out on this thread if I can help more but I am at work so I may be slow!

I found your issue Boot! You vid card isn’t compatible.

You’re client isn’t passing the self check, that’s why you can’t install.

You shoud post the rest of your system specs to make sure the video card is all you need to upgrade. I can see you’re running on a 32 bit version of windows with only 2 gb of ram (min req ram), but please post your CPU anyway, I’m sure it’s on the min requirement since you have at least 2 cores.