GW2 Launcher Won't Update (MAC)

GW2 Launcher Won't Update (MAC)

in Account & Technical Support

Posted by: Jralax.3274

Jralax.3274

To keep a long story short; I wished to put GW2 onto my external hard drive and could not find the original Guild Wars 2 App on my MacBook (Ever used one of these things? It’s a pain) I then tried to re-download the game; multiple times mind you, and the launcher never seems to get past 15%. It stops as if it’s already done updating. Picture included.. If it shows up ¬.¬

-Thanks in advance

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GW2 Launcher Won't Update (MAC)

in Account & Technical Support

Posted by: Jralax.3274

Jralax.3274

Not sure if we are allowed to bump threads but… Bump. Notice that there wasn’t a Install Issue: No Connect/Download Fail for Macs but maybe this problem shouldn’t be that much of a big deal. Or maybe not? I don’t know anything about it so I’ll just patiently wait for help.

GW2 Launcher Won't Update (MAC)

in Account & Technical Support

Posted by: Odesseus.1472

Odesseus.1472

It sounds like there may be a data problem in the Application Support folder, or at least it’s something to try.

This is from the Mac FAQ at https://forum-en.gw2archive.eu/forum/support/support/MAC-Basic-Beta-Client-Troubleshooting/first#post2480238

You can try to delete the contents of the gw2 data folder, it’s a pain to get to the right one: this step is a general fix for many tp and graphics issues, even without the previous steps however, it will lose all saved log in/password and in-game settings.

To access this:
1 Click on the “Finder” icon located in your dock or the desktop of your computer to make “Finder” the active program in the finder menu bar.
2 Hold down the “Option” key on your keyboard while clicking “Go” in the finder menu bar. A drop-down will appear.
3 While still holding down the “Option” key, click on “Library” in the “Go” drop-down.
4 Once in the Library folder click on Application Support > Guild Wars 2
5 Move the entire Guild Wars 2 folder to the trash and then empty the trash.
The next time you launch Guild Wars 2 it will recreate the recently deleted folder.