GW2 Support Page Insecure
I use Firefox, and I get no warnings on the Support page site, nor on the ‘Submit a Request’ site page.
Both are verified by GoDaddy.com, Inc.
Just checked again and it’s the same.
“Your connection is not secure
The owner of en.support.guildwars2.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.
This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox only connect to it securely. As a result, it is not possible to add an exception for this certificate."
I don’t know what to tell you. You can contact the CS Team, if you so desire, but you would have to use a different browser, I guess.
Or try updating (or rolling back) your version of Firefox.
Good luck.
Chrome (53.0.2785.89 m) shows it secure.
Firefox (48.0.2) shows it secure.
We are heroes. This is what we do!
RIP City of Heroes
RIP City of Heroes
Firefox 48.0.2 is up to date. I can get to the support page by googling “gw2 support” and clicking on link, but when I try to click on support link from here, I continue to get that message. Guess I’ll just google if I need it.
Odd. I get no strange notifications from any of the 3 ‘Support’ links on this page.
Maybe try clearing your cache, or something?
Cleared the cache and rebooted, still screaming that it’s insecure. If I type the link en.support.guildwars2.com into address bar it still blocks it. If I type that in without the “en” then it takes me to the support page without a problem. Could it be my antivirus? I have Avira. I have a firewall on as well. I checked my add-ons and seem to be updated. I don’t need to click on the support link, I can use google or type it in to get there if I need it. It’s just more convenient to use the link here.
edit
Just solved my problem. If I try to click from forums page, it won’t go, if I click on support from main gw 2 page, then I have no problem. How weird is that?? Thanks for the help, it got me thinking if anything.
(edited by Maleficia.3869)
If I type the link en.support.guildwars2.com into address bar it still blocks it.
en.support.guildwars2.com isn’t secure, it’s a redirect to help.guildwars2.com
i’m having the same issue just now…. so i tried using the internet explorer, i got in. but here is the thing, i tried to submit a ticket, it asked log in, so i did, then i pressed submit a ticket, but then it asked me to log in again, then again, then again, so now i can’t submit a ticket, please help!!!
i’m having the same issue just now….
You can avoid the certificate problem by going to help.guildwars2.com directly. They’re using javascript and an up-to-date browser is likely required (ie, not IE on Windows XP). You can submit a ticket anonymously if you can’t login.
https://help.guildwars2.com/hc/en-us/requests/new?ticket_form_id=79837