Guild Wars 2

RE: Ticket #994195

He found the serial code for the digital purchase. But still can’t reset his password. his ticket is over 72 hours.

-sikkratt

Hello! My name is Vincent . I sent my ticket on Saturday nighht it’s about to be 72 hours. Here it is. i would just like a status on it. Ticket number is #993100

Hello. Ticket #994366. 3 days have passed, can I get any answer?

Submitted a ticket on November 2nd. I realize that it’s probably backed up from the Halloween sales. Just interested in gaining access to my original account so that I can play on the Deluxe Digital Copy I purchased.

Ticket number: 995971

Thank you.

Ticket #995577, any help would be appreciated.

995409 and 998355

Ticket 994328, submitted 2nd of November.

Thanks in advance!

good day, just a follow up on my brother’s ticket #996021 submitted on the 2nd of November. Problem with mobile authentication. Thank you

A friend of mine is trying to get logged into their account, but they forgot the password and password reset is not available to use (asks for things they don’t remember)…

995871: Forgotten Password

Thanks!

Time stamp for my father’s new account email sent after the ticket ( Sun, Nov 2, 2014 at 9:06 PM). It’s been past 72 hours and still nothing for a simple password reset. Can’t fill in the Character name seeing as though one hasn’t been created yet. Ticket 995935.

Hello,
995030 .

Oct 22nd
i put in a ticket #971804 requesting an email change
haven’t heard back at all about it.
the new email i wish as this account name is stated in the ticket aswell.

thanks in advance

996200 3 days no response at all

I submitted #997744 on November 3rd and there has been no response. I also made #999692 as a follow-up on November 4th.

Hunsband’s ticket hasn’t been answered yet 997500, or response e-mail wasn’t received.

Ticket: 995280 submitted on Nov 2nd and haven’t heard anything
Trying to get my friend back in game and his password won’t reset.

Friends Ticket hasn’t been able to get in. Also can’t login to post for himself. Ticket number: 995925 with account name Tullwin.3761. He is requesting a reset of mobile authenticator due to a recent change of phones.

Hi,
I submitted ticket#996065 on 2 Nov and there has been no response.

my ticket: 997746

been 3 days, trying to get back into my account

Hello
I m waiting for answer to 996346

Hi there,

My sister sent a support ticket 3 days ago to ask help unlinking her account from google authenticator.

I hope you can help her fast.
Ticket Number : #996461

Best and warm regards,
Cykosurge

ticket # 996582

3 days no reply.

Ticket #998087 sent 3 days ago

Ticket #996330. 4 days

Hello,

My brother has yet to get a reply on a support ticket he sent 3 days ago about unlinking the mobile authenticator from his account. Ticket #998703

Posted for a player on Facebook. Ticket #999020 in regards to a password reset issue.

Ticket #998574 3 days.

Ticket #998290

3 days no reply

Hello…

post ticket #997918

for my BF..

this is for my friend ticket number:998460.

hi it seems that it has taken over a week to process the ticket 989295. He said he has replied to the latest email but now there has been no response for three days now. Is it possible you could give an update ? thanks

#1000092

looking for ur reply, really depressing that cant play gw2

Raised a ticket on the 27/10/2014 and still awaiting a response, please look in to the number below -

984028

Ok so my ticket number is 92756 and it is pertaining to my GW1 account, I cant log in, it says my account is blocked. Please its almost been 4 days now, and haven’t heard anything back. All I need you to do is unblock the account so I can play.

Hello, my friend cannot log into to forums so he asked me to do it for him.

Can you check on the status of claim ticket# 1001718
He has not received a response for many days, and is still unsure why he got suspended as this is the first time this has happened.

Thank You for your assistance!

Hello, I’d like to inquire about the status of a ticket, 993890, that belongs to my friend and guildie.

While the last response to him was not exactly 72 hours ago yet, his ticket was started at Nov 1st, at 8:43 pm (CDT).

He had his account stolen earlier, and after having it restored, setting up a new Mobile authenticator found himself to be locked out of his account (suspended), which is what this ticket is about.

He’s already missed Halloween and really would like to get into the Echoes of the Past update, but is unsure of how to proceed, now that it’s been a week since he put out the current ticket.

Thank you for your time.

I am posting this from my girlfriends account. Ticket number is #999026. I opened a ticket on Nov.4 to retrieve my account after being hacked. Waited three days and finally got a response. First contact with a GM let me reset my password. In a response to said ticket the GM cleared an authenticator that was placed on the account. Third reply (which I feel should have been cleared up already) was to un-suspend my account. I have supplied all information needed. No response for over 24 hours. please help.

This is getting ridiculous its been 7 days now. 996200. Outraged 7 days with nothing.

Reminder that this thread is for GW2…..

Yeah well The GW2 team is now handling GW1 issues too. So lets get some movement here. If I am wrong please tell me who I can yell at because its been about 6 days…

I am ticket number 999026. I do not mean to sound disrespectful in any way and I thank you for your response. But why would it take 2-3 days after my initial 3 days to review whether or not I read the agreement and did a virus scan?

Ticket number 1005066. Account has been compromised possible loss of items since I can’t log-in to that account. It’s been 3 days

support ticket number is 1006292
It has been more than 3 days since my friend has put in a support ticket he wasn’t able to sign on so I did it for him.

,,Ticket 1005776, it’s been more than 3 days and I haven’t recieved any sort of possible answer yet.’’
I want to play with my friend, but he need to solve this problem to play with me.
Thank you for helping us.

Hi I’m typing this for a friend Mixlplyx.9158 because he can’t access his account. Someone hacked his account and put mobile authentication on it. He says it’s been over 72 hours and he hasn’t had any responses to his ticket.

Ticket #1005098

If you guys could help get this settled quickly that would be great, thanks!