Guild Wars 2

Pigvomit.8754:

1361735 – 7 Days. I’m going to start issuing charge backs on gems and my second account I bought.

BTW the moment you issue a charge back, they will completely close the account, and it will be gone. And you will not be able to reopen it… ever. Even if it’s charge back on gems.

ticket #1271260 – submitted Feb 21 about a bug with gw1 account linking, still having the same issue and still no response.

Ticket # 1316532 – 17 days since it was submitted. Still no response.

ticket nr: 1160158 relating gw1 charactername

I read that you were going to make work of the gw1 tickets “soon” but it’s been 11 days since that comment and almost 2 months since I posted my ticket. Is help coming soon?

Ticket number #1375252
It’s been almost 4 days since I put the ticket in

Ticket #1334175 submitted March 9th. First response March 16. I had simply given up and hadn’t checked that email. I responded to the March 16th email on the 22nd when I saw you people decided to respond. Still waiting for another response.

simplesimon.2084:

Pigvomit.8754:

1361735 – 7 Days. I’m going to start issuing charge backs on gems and my second account I bought.

Just a warning any account associated with that card will get closed and most likely not get reinstated.

It’s a brand new account and these guys don’t deserve my money with this abysmal support.

My friend just needs a password reset. His ticket # is 1347309

It has been 9 days. Can someone please assist?

Thanks!

My best friend is trying to recover his password but it locked him out. ticket #1356326

Its been over 7 days and no response from yall. So, please contact him ASAP so we can play together again… cause he’s in the Marines and he finally is at a spot where he can play with a stable enough internet.

Ticket #1370121

(1368877) Raiment of the Lich Skin bought it twice on accident and both is not on my wardrobe. I accidentally bought two of them because at first I didn’t see it in my inventory and then so I decided to confirm it again and yet nothing was there. 15 minutes later it showed up. It was worth 700 gems each totaling at 1400 gems. I haven’t double clicked it or used it. It is still in my inventory. Can I get a refund on gems so I can buy shadow dyes instead? Thanks.

I am posting this for my sister her ticket # is 1376545 she has not heard anything back from support.

Ticket 1362626 submitted 7 days ago.

Cheers.

Ticket 1368713 – submitted March 19th

(1368877) Raiment of the Lich Skin bought it twice on accident and both is not on my wardrobe. I accidentally bought two of them because at first I didn’t see it in my inventory and then so I decided to confirm it again and yet nothing was there. 15 minutes later it showed up. It was worth 700 gems each totaling at 1400 gems. I haven’t double clicked it or used it. It was in my bank but now its in my inventory. It looks like at the gem store it doesn’t look like I purchased it but the item is still in my inventory and I still haven’t got my 1400 gems. I need it to convert to gold so I can buy this skin I really want with the bats please hurry while the price I can afford is still there.

Hi,

Ticket #1345500
Submitted March 12, 2015

Thank you for your help.

Hello,

Ticket #1362037 sent on Mar 17 was just looking for an update as have not heard anything back.

Thank you for your help.

Request #1384434 “Cant purchase gems” I just submitted the request but I have sent bug reports for the last 5 days, every time you click the link to get to customer support system from inside the game, it send me to an endless loophole and I finally found a page to submit a ticket and get a ticket number….. I just wanna buy gems….

Posting for a guildie.

She has been (effectively) locked out of her account for 5+ days.

Ticket #: 1370041

Help for her would be much appreciated.

My husband has been waiting a few days and based on the official reply by a GW2 official on this thread it takes no more than 6 hours for password related inquiries. We just wanted to get some sort of response that isn’t automated.

Ticket: 1379884

Posting for my brother since he can not post until the issue is resolved.

Ticket #1365279 submitted March 18 (7 days ago). Still waiting for a response that isn’t automated.

Thank you for taking the time to look at this

Ticket #1324048, submitted March 7th, I’m trying to recover a GW1 account and link it to this GW2 profile, and haven’t heard anything past the initial ticket creation. Thanks for looking!

(1179588:Lost account details)

60 days and counting, shall we make it 3 months?

ticket #1385363

please i don’t want to miss dailies

https://forum-en.gw2archive.eu/forum/support/support/Error-Code-45-6-3-2400-1/first#

Ticket #1248824

40 odd days now… If someone could get back to me that would be great

Need help with my account, ticket #1361545. Submitted 8 days ago 3/17/15 and no reply.

Trying to recover GW1 account so I can play/tie it to my GW2 account. Ticket #1329205 posted 2 weeks+ ago.

Posting for another reddit user.
Ticket#1368925, submitted March 19.

Ticket #1367186 – Need help on account being hacked, submitted 18/03/2015. It seems that support having problem receiving my replies on email. Keep saying I haven’t respond & now asking me to rate the service? I have replied 4 times & no one to confirm anything. Please help asap if possible. Posting from my husband’s account at the moment. Thank you.

Billica.5603:

Ticket #1367186 – Need help on account being hacked, submitted 18/03/2015. It seems that support having problem receiving my replies on email. Keep saying I haven’t respond & now asking me to rate the service? I have replied 4 times & no one to confirm anything. Please help asap if possible. Posting from my husband’s account at the moment. Thank you.

Sounds like your email has been compromised.

Scan your computer for viruses.

Make a brand new email that’s not just old account @ new place.

Then from THAT email, make a new ticket and reference the old one and tell them you think your email was compromised. Then go from there.

I also strongly suggest you investigate any other accounts attached to that email to make sure they haven’t been compromised as well.

Ticket 1267228 – about 6 week old.

I’d appreciate a reply to this. Any reply.

Posting for a friend.

Ticket 1371924, submitted 1 week ago.

Hello,
I’m posting this for a friend who has been suspended for no apparent reason, he has sent tickets for the support 8 days ago but still no feedback,
Ticket #1373980.
Thanks in advance.

posting from my girlfriends account as i cannot log into my own account.
my email is blocked and cant recieve my password reset.
please help.
ticket: 1378520
waiting for 4 days
thanx in advance.

Ticket 1311442

Submitted March 6th. It is now 20 days later. Would like to know what is happening and when I can expect a response?

ticket #1385363

Updated, i did all what the support team asked.

please look at it before the new daily reset.

1367831 Submitted on March 20th
Need rollback

Ticket 1358981, trying to recover a GW1 character name now 10 days after submitting the ticket.

Chibi Buizel.3801:

Chibi Buizel.3801:

1160252
23 days
please help

now 32 days

I’ve been waiting for support for over two months what kind of customer service is this

Almost 2 months now waiting for ticket #1219907 to be processed or even acknowledged. This literally has gone past EA Games level of bad… Clearly you deleted my ticket so I’m submitting a new one.

Ticket: 1367556
Has more than seven days and no one answered
My friend played GW1 AND GW2
GW1 HOME 50 POINTS
But his mistakenly blocked
This is a request to unblock the wrong decision
He has thousands of achievement points
Never to violate the rules of the game.
Play fighting for eight years
Guild Wars 2, 2 years
How could you wronged him.
Please help him
Thank you

Posting for a friend.
Ticket # 1371447

Submitted 7 days ago!

Ticket # 1380024

Ok first of all thank you for giving me back my account, but the first thing i noticed is that My lvl 80 sylvari warrior from 80 went to lvl 31 and my lvl 80 guardian went from lvl 80 to lvl 28. Ihave put Sooooo much time and money on these character and i find it at least unfair. Please i need my 80s back ( Alek lightwood and noldar shadowscale )

It has been 4 days already since i sent my ticket.

Ticket #1375815 still waiting for a reply e-mail (other than the automated one, of course)

1374708, today is the seventh day. This was filed on my main account.

So here is the deal.

After not playing the game GW1 for over a year I try to login and cant. I have my email, my name, birthday, address, phone number, charectar name the whole 9 yards.

I put in a support ticket to reset my password. I get the automated response and thats it.
over a month with no reply.

can somebody help me??

I am posting this for my sister, her account has been hacked. Her ticket # 1376545 . I sent in a second ticket for her from my email, with more information Second ticket # 1387839

Still waiting for a reply other than the auto reply…
Thank You

Fire Star Wv.6539:

I am posting this for my sister, her account has been hacked. Her ticket # 1376545 . I sent in a second ticket for her from my email, with more information Second ticket # 1387839

Still waiting for a reply other than the auto reply…
Thank You

Support will not discuss other people’s accounts with you for security reasons. You should close down the one you put in to keep the queue moving smoothly for others.

I am posting this for my friend, she can’t log in to the game and also to this forum.
She created two tickets, first seven days ago (# 1373273), second yesterday (# 1389226).

Can somebody help her?

Thanks

posting from my girlfriends account because i cant log in to my own account.
my old email is blocked and i cant recieve my password reset.
ticket# 1378520
its been 6 days.
would really appreciate some feedback.
thanx in advance