Guild Wars 2

Dear sirs,

I could really appreciate if you could help me track down the root problem with my constant crashing.
Basically the problem is that GW2 freezes or crashes pretty regularly, anything between every 15 mins and every 3 hours, anyway several times per gaming session. There are no particular scenarios or fights or anything like that when crashes occur but the end result is the same that I have to force shutdown on the program and restart it, ruining dungeons, jps and other quests for me an my party.
I have a pretty high-end computer that is only ~2 months old. The specs are:

ASUS M5A99FX PRO R2.0 MoBo
AMD FX-8150 processor
PNY nvidia Geforce 670 GTX
4x 4gb Kingston HyperX ddr3 1.6ghz
Windows 8 Home premium 64-bit

I got sufficient cooling for the computer and during demanding and long sessions the temperatures never rise above dangerous limits provided by the manufacturer.
I have even scaled my graphics down from the auto-detect settings but to no benefit.

Please help me!
-Asko

have you tried repairing ?

Yeah I have, but to no benefits unfortunately :/

Also, every time the game has crashed and I have had the chance to post an error log I have done it and included my email in all of those. Anet, please check those too

Ok, another crash. This time I could play for a whopping 2 minutes.

could be memory (RAM) malfunction , if your motherboard has memok! option try to run it and see if there are any problems.
also have you updated all of your driver , especially for you video card?

I have memok and could try it sure, but I’m having hard time thinking it could be the problem as GW2 is the only game crashing. I should run a memtest program also, gonna do that in a minute.

Ok I just run a memtest and no problems were found there.

In the log it shows that NTDLL is crashing (Windows). Unfortunately, just about anything could be the cause:

http://pcsupport.about.com/od/fixtheproblem/a/ntdlldll.htm

@ abomally,

thank you for your insight, I’ll try to follow the steps that are in the link. Feels pretty annoying to reinstall GW only to have the complete redownload last ~6 hours with no guaranteed results :S

anyway, here is another error report. In addition to this crash my game froze at least 6 times within 1h, but the client didn’t give me a possibility to file an error report or to have a look at the crash log.
Weird thing is that my old otherwise crappy computer had none of these issues im reporting here.

Edit: abomally, how did you read the file that NTDLL is the cause for the crashes?

It shows up in the memory dump:

3BADFA18 00050005 75ee74e6 4c44544e 75e0004c …..t.uNTDLL..u
3BADFA28 3badfafc 00000000 00000000 75ee74ec …;………t.u
3BADFA38 00050005 75ee74e6 4c44544e 3bad004c …..t.uNTDLL..;

I was probably tired lol. Anyway, are you using 3D? It shows that the Nvidia 3D driver module is the source of the crash. Unfortunately, it may be difficult to pin down what the exact cause is.

If you aren’t using 3D, uninstall the Nvidia drivers and reinstall them. This time uncheck the box for the 3D drivers during the install.

I really appreciate your help, abomally!

So I removed all traces of Nvidia files from my comp and reinstalled everything except 3d vision, let’s see if that helps! I’m also redownloading GW2 just in case as the DLL error troubleshooting site adviced to reinstall the problematic programs.
I also ran a driver scan on my computer that revealed several drivers (including chipset) to be out of date. Took me a bit of time but I should have the latest drivers installed now. Still 3h to go until GW2 has reinstalled itself :/

Ugh another crash… this time in the half-way of reinstalling :S

Glad to try and help, but I’m getting tired lol.

Hmmm…your latest crash log still shows the Nvidia driver crashing. I was thinking it was the 3D driver but it’s probably just the D3D (Direct) driver:

—> Crash <—
Exception: c0000005
Memory at address 0000001b could not be read
App: Gw2.exe
Pid: 1084
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 20440
Module: nvd3dum.dll <—- Nvidia driver
When: 2013-07-08T02:14:58Z 2013-07-08T05:14:58+03:00
Uptime: 0 days 0:17:36
Flags: 0

You could try Driver Sweeper (free), just be careful with it:

http://www.guru3d.com/content_page/guru3d_driver_sweeper.html

You don’t need to do a Drive Sweeper. Install the latest Nvidia drivers and select the ‘Clean Install’ option from within the Advanced Install option of the Nvidia driver installer.