Guild Wars 2

I keep getting spammed every second with an error message saying icm32.dll has an error (I attached a screenshot of the error message below). I have tried updating all my drivers, repair windows, uninstall and re-install GW2, testing my memory, scan for virus/malware, system restore, cleaning out my registries entries but none had work. My last resort is to do a clean installation of Windows but I want to see if anyone has any method to fix this problem before that. Any help would be appreciated.

Looks like you have a corrupted Windows system file. The “image” here refers to a copy (an image) of an executable module loaded into memory so the Windows application can access its code.

The file’s not a part of the game and shouldn’t be a part of any drivers either, it’s there on a stock Windows install.

Can you get a copy of the file from another similar Windows system? Might save you the reinstall. You may have to tinker with the file’s security permissions to be able to replace it.

teistiz.3298:

Looks like you have a corrupted Windows system file. The “image” here refers to a copy (an image) of an executable module loaded into memory so the Windows application can access its code.

The file’s not a part of the game and shouldn’t be a part of any drivers either, it’s there on a stock Windows install.

Can you get a copy of the file from another similar Windows system? Might save you the reinstall. You may have to tinker with the file’s security permissions to be able to replace it.

Thank you for replying and yes, I can get a copy but do you have any method or ways to guide me to tinker with the file’s security permissions?

If Windows won’t let you just replace the file, right-click the icm32.dll in your system32 folder and select Properties. From the Properties dialog’s Security tab, open Advanced settings and from there, change the file’s owner from “TrustedInstaller” to your user account.

Close the dialogs and open them again, and you should now be able to edit the file’s security settings (Properties->Security tab->Edit). Just give either your account or the “(computer name)/Users” group the Full Control permission.

After this Windows shouldn’t get in the way if you try to do something to the file.

You may want to revert the permission changes after you get things working. Leaving them as-is would mean any program you run directly or indirectly can alter a system file

Sweet, Thanks. I couldn’t change the file’s owner from the properties so I use the command prompt to change it then change it back from the properties. I got the file replaced and its been working great as the time being. Thanks again for the help.

I tried what you said,, i now i get a Install cannot be completed.. Please contact support..

ugh.. any ideas?

Did you ever find out how to fix the “Install cannot be completed. Pleae contact support” error? As my launcher crashed on start up all the time after the last client patch and now my installation disc and digital client download are giving me this same error.