Guild Wars 2

Submitted a ticket through the support site regarding the update issue, before I came here and saw the threads on the topic but I digress, and recieved an email advising me that before submitting such tickets I now have to download and use a “GAME ADVISOR” and attach it to the current, and future, support tickets.

Small, wee problem the “GAME ADVISOR” is an windows exe. file that doesn’t work on Macs.

Please advise if a Mac version will be available, soon, or will there be another type of workaround for Mac users who, are as of this moment, unable to submit support tickets online.

I hope so. The client has been working fine for me, and I know from the forums here others are having issues, so this would definitely be a GREAT step in the right direction for Mac support.

Having the same issue. Since the game crashed earlier today, the emails from the support ticket have requested that I too download game advisor. This is unavailable for Mac, and so still no resolution to being able to get the game launched.

Perhaps, you could use these reporting tips, and send them the information: https://forum-en.gw2archive.eu/forum/support/support/MAC-Known-Issues-and-Tips-on-Reporting/first#post2522057

It may be worth a try.

Good luck.

(Sorry, I don’t know anything about Macs, but I think Game Advisors gather much of the same kind of information.)

Inculpatus cedo.9234:

Perhaps, you could use these reporting tips, and send them the information: https://forum-en.gw2archive.eu/forum/support/support/MAC-Known-Issues-and-Tips-on-Reporting/first#post2522057

It may be worth a try.

Good luck.

(Sorry, I don’t know anything about Macs, but I think Game Advisors gather much of the same kind of information.)

thing is you can not install .exe on mac and run it unless you do on bootcamp windows. So it is funny for support to tell mac customer to run .exe.

I’m aware of that, which is why I directed the posters to the Mac-relevant Sticky.

Remember, not all CS Team members are versed in all aspects of the game. The posters’ tickets above may have been routed to the wrong Team Member.