Game Client Crash.

Game Client Crash.

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Posted by: Zeral.8249

Zeral.8249

Hey Guys,

I’ve just bought myself a new Gaming PC and i’ve just started experiencing something new but unfortunate.

I keep experiencing in-game crashes that vary anywhere between 2-10 minutes of gameplay and it’s obviously very frustrating.
I have the specs for the game as (regardless of crashes) it performs excellently on max settings.

The graphics Card I use is an AMD Radeon 6670
16GB Ram
and the rest is all up to date.
I’ve tried looking up related issues and solutions, tried the -repair extension and nothing’s helped.

Could be a patch effecting this? or is something actually wrong on my end? Thanks for your time.

Game Client Crash.

in Account & Technical Support

Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

Next

I’d like to collect a Game Advisor report so I can look into why you might be experiencing this crash. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Game Client Crash.

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Posted by: Farren.8309

Farren.8309

I am getting similar issues I think, my client crashes every time I try to get in game (I can’t even log in).
Here is the report of Game Advisor application. Thanks for the help.

Game Client Crash.

in Account & Technical Support

Posted by: Ashley Segovia.8276

Previous

Ashley Segovia.8276

Technical Support

Hi Farren,

Thanks for the report! In your case the issue is likely due to the fact that you do not appear to have any video card drivers installed on your system. I would highly recommend downloading AMD’s Mobility Radeon™ Driver Verification Tool to locate the most up to date video card drivers for your laptop: http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx

Hope that helps!

Game Client Crash.

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Posted by: Farren.8309

Farren.8309

That helped, thank you very much for the answer and the fast you did!

Game Client Crash.

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Posted by: Raven.9084

Raven.9084

I’m having the same issue game either freezes or my pc crashes and get a blue screen claiming to shut down to prevent damage this happen every time I play can barely get like 10-25m of game time before one of these issues happen. I use the graphics on the lowest settings and my card is up to date, think u can help me out here.

Game Client Crash.

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Posted by: IceCold.3542

IceCold.3542

Hi,

i too am having this kind of issue. game just freezes, then opens the ‘Guildwars 2 has encountered a fatal error…" window, with a ’send report to Anet’ etc.

This has only really started to happen since the last update from what I remember. I had some crashes before, but now it happens every few minutes sometimes.

I’ve attached both files here.

Game Client Crash.

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Posted by: Sin.6482

Sin.6482

I’ll throw my hat in as well.. my log states uptime of game to be from 30 to 45 minutes before the crash. I’ll attach my ArenaNet.log file and edit the post once I get the Game Advisor

EDIT: Ran the Game Advisor, and am attaching .. Game crashing is everytime I open now, so cannot play for more then the 30 minutes or so..
Also, I removed my MAC address, Current IP address, as well as a few other identifiers that I do not wish to have visible..

(edited by Moderator)

Game Client Crash.

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Posted by: Obfuscate.6430

Obfuscate.6430

I’ll throw in my report too as I am also crashing frequently.

Game Client Crash.

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Posted by: Megadeth.2153

Megadeth.2153

I have been crashing quite frequently as well. Sometimes I can play several hours straight with no crashes, then all of a sudden I just crash out of the blue, and at times, I just keep crashing constantly from 10 minutes to 30 minutes into the game. My screen just freezes, and I am forced to hard reset.

Game Client Crash.

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Posted by: DorgetSugapantz.1398

DorgetSugapantz.1398

I am also having this issue with the Radeon 6670. Installed up to date drivers the system works great crash free on other games. Just not this one. this started happening within the last couple weeks after a new build was released.