Guild Wars 2

I’m also crashing but only after playing for a while, then the PC will just shut down.

Win 7 64, 8GB
Quad core AMD Phenom
Radeon HD4650

I’ve been going back and forth with Tech using tickets and the best they have supplied me so far is “update the drivers”, which I have and it still crashes.

The thing is the game was 100% stable for months prior to the Oct 15 patch. Now it hard crashes. No other app causes this problem.

I think it has something to do with certain configurations of AMD/ATI PCs

I suggest anyone having problems to submit tickets so they know it is a real issue.

I have had several back and forth with the techs after sending in the ticket.

So far they have offered no solution other than “update drivers” which I have and it still hard crashes a few minutes into the game.

It doesn’t take a genius to figure out there is something wrong with the patch when the crash is caused by the game trying to write to a protected location.

From ArenaNet.log:

• Crash <—*
  Exception: c0000005
  Memory at address 00000008 could not be written
  App: Gw2.exe
  Pid: 7092
  Cmdline:
  BaseAddr: 00400000
  ProgramId: 101
  Build: 15289
  When: 2012-08-27T07:36:51Z 2012-08-27T00:36:51-07:00
  Uptime: 0 days 1:56:14

You might want to re-post this in the support forums.

An assertion is a this-should-always-be-true assumption that developers put into code. This includes things like “I will assume you have a monitor.”

In your case, an assertion failed. Typically, this is a configuration issue. note the following line:

\Engine\Audio\AuReverb.cpp(699)

this is the source code file and line number where the assertion that failed was. In the tech support forums, they should be able to tell you exactly what went wrong.

Based on the name, it is something with audio reverb (echo). I’d recommend checking sound drivers.

Rayti, it’s not your machine.
Mine is also a fresh installed one. Bios updated a week ago, graphic driver from either ms windows updates, or directly from nvidia.

There are tons of posts regarding this and the bsod issue. The common thing about all is only GW2. all of these people don’t experience any problems in other games.

I agree with Fildydarie. That is an audio issue. Update/reinstall the drivers for your sound card or run a Windows Troubleshoot on the audio. If you are using a headset/mic its drivers may be causing an issue too.

Edit: Spelling.

There isn’t anything wrong with the PC. mine was 100% stable before the Oct 15 patch and is 100% stable with other apps (at least no bluescreens) now it hard crashes.

From ArenaNet.log (in Documents>Guildwars 2 folder):

Crash <—*
Exception: c0000005
Memory at address 00000008 could not be written
App: Gw2.exe
Pid: 7092
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 15289
When: 2012-08-27T07:36:51Z 2012-08-27T00:36:51-07:00
Uptime: 0 days 1:56:14

When GW2 is now trying to write to a protected memory location without error trapping, that is a massive bug.

Any techies want to explain this one?

Crash <—*
Exception: c0000005
Memory at address 00000008 could not be written
App: Gw2.exe
Pid: 7092
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 15289
When: 2012-08-27T07:36:51Z 2012-08-27T00:36:51-07:00
Uptime: 0 days 1:56:14

The game was 100% stable before the Oct 15 patch. Now it shuts down the PC without warning a few minutes into the game.

Looks to me like it is trying to write to a protected memory location without error trapping.The PC is still 100% stable with other apps, only a problem with GW2.

I really don’t think I should be messing about with my stable PC to fix Anets poor coding in the latest patch.

Ninja, that is an odd error and you have the right idea of what’s happening. I would open that up as a help ticket. Couldn’t hurt to open your own thread here in the Tech forums too.

theerrantventure.9185:

Ninja, that is an odd error and you have the right idea of what’s happening. I would open that up as a help ticket. Couldn’t hurt to open your own thread here in the Tech forums too.

I did open a ticket and have been going back and forth with them. Their only suggestion so far is that I update my drivers. I don’t think this issue has gone up high enough to a programmer that has clout.

I have the latest drivers and it still crashes. So they want me to update my motherboard drivers with “iffy” ones from Foxconn the OEM mfg, even though I have a HP PC and I haven’t been able to find the exact motherboard on the foxconn site.

I think i might have solved the problem.

I installed MSi Afterburner and with it I UNDERclocked my GPU as much as possible.

For some reason, the game now doesn`t crash at all, neither does the Display Driver stop responding like it did before.

If anyone has a problem like this one with their Nvidia card, give this a try, it might solve your problem.

i was have problems running this game i had a OC 1100T at 4GHZ i have put it back to stock and have not had a problem since

hey guys i have fixed mine i was running a OverClocked 1100T at 4GHZ i have put it back to stock at 3.3 GHZ and i havent had a problem wat so ever so maybe put ur CPU back to stock and see wat happens if u havent done it yet

My CPU is not overclocked. Nothing is being pushed for performance. But it still crashes, only after Oct 15 though. Before that GW2 ran fine no crashes ever.

And the crash is ONLY with GW2. Nothing else causes the problem.

Also have this crashing, with the sound stuttering that someone mentioned. Usually can play for about a minute at a time before crashing.

Looking at ArenaNet.log, it seems in my case to be a texture related problem.

• Crash <—*
  Assertion: (m_dims.x == highResDims.x >> 1) && (m_dims.y == highResDims.y >> 1)
  File: ..\..\..\Engine\Gr\Dx9\Dx9Tex.cpp(1153)

And also has a few lines of these:
Model ‘0×00f3d0’: UnlinkModel called on CModel without LinkComponent
Model ‘0×00f3d0’: UnlinkModel called on CModel without LinkComponent
Texture missing mip chain: 0×0265ff
Texture missing mip chain: 0×026605

Since it only happens in this game, I wouldn’t run to update/format/purchase new hardware.

This happens for tons of configurations, varying from low end to extremely high end machines. This happens also for both radeon and geforce based machines.

This also happens at various points in the game and the crash reports indicate different types of issues from audio through multi processor machines ending in graphic issues.

The pattern I clearly see (at least it seem to be the common to all problems) is that the game is trying to invoke a native os operation (such as calling an audio effect, or trying to render a texture), which the os doesn’t support (due to different hardware manufacturer implementation or whatever), and the game ‘assumes’ the request will be performed, and tries to keep running with the called functionality which doesn’t exist at the time of the crash.
At that point, the hardware is failing, and the result is the crashes.

It has nothing to do with the machine’s configuration or drivers.
It is a matter of Anet updating the game so it won’t ‘assume’ anything and will still be able to run even when the operation can’t complete.
The least they can do is update the game to crash to desktop rather than crashing the whole machine.

BTW, I also found that after starting the game, selecting the gw2.exe process in task manager, and setting it’s affinity to cores 0 and 1 (thus eliminating it’s muli core processing, keeping it at dual core), helps a lot to delay the next crash, but it won’t solve it.

I only had 1 5 hours session without crashes when I set the affinity to cores 0 and 1, and after the first dungeon run, exited the game and restarted it, again, with affinity set.
During this session, I had no crashes.

I hardly call this a solution, but it’s much better than a machine crash.

Had this same problem since the last patch. No problems with any other games, all running at max rez, quality etc. (RIFT no prblems at all).
PC freezes after 30-45 mins, can only button it to reboot.
I’m not very technical so can’t enter into any meaningfull discussions. I don’t think it’s PC or Graphics card related.
Had something similar on a different m/c about 3 years ago with an early patch for WofW. Turned out to be the patch mis-using the Video Memory continually writing to it and not clearing down, until it overflowed into the system protected areas and crashing.
Looked at the ‘NVIDIA Control Panel’ – Manage 3D Settings and noticed that:-
“Multi-display/mixed-GPU acceleration” was set to ‘Multi-display performance mode’ by default. Thought that this must require a large amount of memory, so 2 days ago I changed it to ‘Single display performance mode’.
Played the game for 6-8 hours for each of the last 2 days and had 1 crash!!!
[Display]
Operating System: Windows 7 Professional, 64-bit (Service Pack 1)
DirectX version: 11.0
GPU processor: GeForce GT 240
Driver version: 306.97
DirectX support: 10.1
CUDA Cores: 96
Core clock: 550 MHz
Shader clock: 1340 MHz
Memory data rate: 1580 MHz
Memory interface: 128-bit
Total available graphics memory: 2815 MB
Dedicated video memory: 1024 MB DDR3
System video memory: 0 MB
Shared system memory: 1791 MB
Video BIOS version: 70.15.1E.00.00
IRQ: 16
Bus: PCI Express x16

I had xfx 5970 played on semi-high settings. Upgraded to evga 680. For a week or so it was fantastic performance. All I’ve expected. Supersamling on and 60+ fps. Than suddenly machine crushes/ BSOD etc. Driver cleaning and re-installing. Web searching for solutions. Every cable and component checked. Registry looked at. More Ram bought. No need to check temps I’m watercooled. Checked anyway. Run most demanding games maxed out. Metro, Skyrim, Witcher 2, AC:R, B:AC, Sleeping Dogs etc. All fine. As a gem buyer (for crafting purposes)… I’m showing you’re awesome game a middle finger and are rather jealous of those who play with no issues.

Ps. I have ASUS board. Corsair RAM. 950 intel. All worked fine to a point than stopped. Must be a problem on my side, eh?

I’ve been experiencing problems since the last patch. GW2 will always crash within 10 minutes and immediately shut my computer down. I never had this problem before. I tried to resolve the issue by downloading the latest Nvidia drivers for my GT 440, but that didn’t help. I’ve ran the graphics on the highest and lowest settings and it doesn’t seem to have any influence on the crash and computer shut down. I then made sure that my “anti-aliasing” was set to “application controlled.” It was on default- so that wasn’t the problem, and it isn’t a voltage or heating problem either. I’m at a loss here and can’t help but think it was something in the latest patch.

I resolved my issue with a fix another person posted. In our case it was due to using a crucial SSD. I updated the firmware for the SSD and it fixed the problem. I didn’t have any problems before October 15, but something happened with that small update that didn’t agree with my HD. THe new firmware cleared up the crashes thankfully. So if you happen to have a Crucial SSD Hard drive, try updating the firmware to the newest one.

Hey guys been having this issue and fixed it. The game has always worked for me until last night.

View PostRetardo_The_Great, on 25 August 2012 – 04:17 PM, said:
after disabling mumble overlays and closing mumble i was able to get into game,hope this helps some people. im still using mumble activated after going in game but the only thing i changed frrom earlier was the overlay so i think its that for me

This post was on gw2guru forums.

I don’t use mumble. I turned off the overlays in MSI afterburner and my game launched! So I think any overlays with fraps or other programs is causing the problem.

I hope this helps.