Guild Wars 2

Hello there adventurers,

since a few weeks GW2 crashes multiple times a day. When it happens an error-box in windows pops up. Sometimes i can still play a few minutes (sound effects missing, item discription faulty when i mouseover items) till GW2 freezes. Its only the GW2 game, all other programms/applications are running fine when this happens.

Today i was able to copy the error log. Maybe somebody can read it and tell me what my be wrong.

Thank you and best regards
Hui Muh

heres the error-log:

—> Crash <—
OOM: Heap, bytes=1048624,
App: Gw2.exe
Pid: 3580
Cmdline:
BaseAddr: 00910000
ProgramId: 101
Build: 48357
When: 2015-05-03T11:40:49Z 2015-05-03T13:40:49+02:00
Uptime: 0 days 4:24:01
Flags: 0

—> System <—
Name: xxx
IpAddr: xxx
Processors: 4 [GenuineIntel:6:10:9]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 3013MB/ 8076MB 37%
Paged: 9784MB/16151MB 60%
Virtual: 218MB/ 4095MB 5%
Load: 62%
CommitTotal: 6367MB
CommitLimit: 16151MB
CommitPeak: 6695MB
SystemCache: 3488MB
HandleCount: 23730
ProcessCount: 52
ThreadCount: 754

—> Process Memory <—
Private: 3111MB
WorkingSet: 3064MB
PeakWorkingSet: 3121MB
PageFaults: 126087990

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> Thread 0×9fc <—

—> Trace <—
Pc:00c804de Fr:0493fdf8 Rt:00d46723 Arg:0000001e 0493fe40 00000001 00000030
Pc:00d46723 Fr:0493fe18 Rt:00d46491 Arg:004bb498 00100030 0000009a 00000007
Pc:00d46491 Fr:0493fe48 Rt:00c92b2f Arg:00000001 0000009a 00000007 00000000
Pc:00c92b2f Fr:0493fe74 Rt:00c92865 Arg:00010000 062100f8 062100f8 0493fea8
Pc:00c92865 Fr:0493fe88 Rt:00c932d3 Arg:062100f8 00010000 00100014 00000001
Pc:00c932d3 Fr:0493fea8 Rt:00d78ed0 Arg:00000000 00100014 00000001 bea31458
Pc:00d78ed0 Fr:0493fec4 Rt:00d92c1e Arg:00000000 00100014 00000001 45d61df0
Pc:00d92c1e Fr:0493fee8 Rt:00d926e5 Arg:06230120 0000fff4 00100014 00d78eb0
Pc:00d926e5 Fr:0493ff5c Rt:00d92b4e Arg:0000fff4 06230120 00010000 78559844
Pc:00d92b4e Fr:0493ff8c Rt:779292b2 Arg:00000000 737ec46b 00000000 00000000
Pc:779292b2 Fr:0493ffcc Rt:77929285 Arg:00da1fe0 00000000 00000000 00000000
Pc:77929285 Fr:0493ffe4 Rt:00000000 Arg:00da1fe0 00000000 00000000 00000000

—> Thread registers <—
eax=0493f978 ebx=0493fdb4 ecx=016a59d4 edx=0493fdb4 esi=756a5846 edi=00000000
eip=00c804de esp=0493fd9c ebp=0493fdf8
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000246

eax-32 0493F958 7f800000 7f800000 c69a17df c5f4b974
eax-16 0493F968 c51d385b 0493f9c8 75e5c42d 0493f978
eax 0 0493F978 80000003 00000000 00000000 75e5c42d
eax16 0493F988 00000000 c29d60ff 423d3800 4226f580
eax+32 0493F998 41f07100 41f070e7 f3a44410 00000000
eax+48 0493F9A8 7f800000 7f800000 ff800000 ff800000
ebx-32 0493FD94 d36a7c76 0493fdf8 00c804e3 00000000
ebx-16 0493FDA4 00000000 00000000 00000001 004bb498
ebx 0 0493FDB4 70616548 7962202c 3d736574 38343031
ebx16 0493FDC4 00343236 00000000 00000001 004bb498
ebx+32 0493FDD4 0493fe40 00000008 0493fe40 0493fe18
ebx+48 0493FDE4 00d46701 004bb498 00000000 0493fe14
ecx-32 016A59B4 3a643230 64323025 69460a0d 203a656c
ecx-16 016A59C4 25287325 0a0d2975 0a0d7325 00000000
ecx 0 016A59D4 2e5c2e2e 2e2e5c2e 726f435c 6c505c65
ecx16 016A59E4 6f667461 575c6d72 6f646e69 455c7377
ecx+32 016A59F4 455c6578 726f7272 6578455c 6f727245
ecx+48 016A5A04 70632e72 00000070 65637845 6f697470
edx-32 0493FD94 d36a7c76 0493fdf8 00c804e3 00000000
edx-16 0493FDA4 00000000 00000000 00000001 004bb498
edx 0 0493FDB4 70616548 7962202c 3d736574 38343031
edx16 0493FDC4 00343236 00000000 00000001 004bb498
edx+32 0493FDD4 0493fe40 00000008 0493fe40 0493fe18
edx+48 0493FDE4 00d46701 004bb498 00000000 0493fe14
esi-32 756A5824 0239f2e9 90909000 ff8b9090 5dec8b55
esi-16 756A5834 909005eb ff909090 6a0b9825 90909075
esi 0 756A5844 ff8b9090 5dec8b55 909005eb ff909090
esi16 756A5854 6a0da425 90909075 ff8b9090 6aec8b55
esi+32 756A5864 10458d00 1075ff50 ff0c75ff fce80875
esi+48 756A5874 85ffffe5 8b0774c0 c25d1045 c883000c

—> Code <—
00C804BE f6752257 6878496a 018d45bc 6a4050e8 .u"WhxIj..E.j@P.
00C804CE 1e88ffff 83c4108d 55bc8d4e 05565656 ……..U..N.VVV
00C804DE e81d8400 008b4dfc 8bc65f33 cd5ee8f6 ……M…_3.^..
00C804EE d813008b e55dc3cc cccccccc cccccccc …..]……….
00C804FE ccccc705 00d7b201 01000000 c3cccccc …………….
00C8050E cccce9fb 410000cc cccccccc cccccccc ….A………..

—> Stack <—
0493FD9C 00c804e3 00000000 00000000 00000000 …………….
0493FDAC 00000001 004bb498 70616548 7962202c ……K.Heap, by
0493FDBC 3d736574 38343031 00343236 00000000 tes=1048624…..
0493FDCC 00000001 004bb498 0493fe40 00000008 ……K........ 0493FDDC 0493fe40 0493fe18 00d46701 004bb498 @........g....K. 0493FDEC 00000000 0493fe14 d36a7c16 0493fe18 .........|j..... 0493FDFC 00d46723 0000001e 0493fe40 00000001 #g......…….
0493FE0C 00000030 00000008 0000000c 0493fe48 0………..H…
0493FE1C 00d46491 004bb498 00100030 0000009a .d….K.0…….
0493FE2C 00000007 00000000 00000000 bea31458 …………X…
0493FE3C 6ef824b0 00000004 00000004 0493fe74 .$.n……..t…
0493FE4C 00c92b2f 00000001 0000009a 00000007 /…………..
0493FE5C 00000000 00000000 bea31458 004bb470 ……..X…p.K.
0493FE6C 00000000 bea31458 0493fe88 00c92865 ….X…….e(..
0493FE7C 00010000 062100f8 062100f8 0493fea8 ……!…!…..
0493FE8C 00c932d3 062100f8 00010000 00100014 .2….!………
0493FE9C 00000001 00000001 00000000 0493fec4 …………….
0493FEAC 00d78ed0 00000000 00100014 00000001 …………….
0493FEBC bea31458 061c5d60 0493fee8 00d92c1e X…`]…….,..
0493FECC 00000000 00100014 00000001 45d61df0 ……………E
0493FEDC 0493ff48 03d832a0 06230118 0493ff5c H….2….#.\…
0493FEEC 00d926e5 06230120 0000fff4 00100014 .&.. .#………
0493FEFC 00d78eb0 45d61df0 00000000 00000000 …….E……..
0493FF0C 0493ff48 00000000 78559844 00000000 H…….D.Ux….
0493FF1C 00000001 4cc551a0 00000000 01b60708 …..Q.L……..
0493FF2C 0493ff38 0493ff7c 77923eef 0493ff70 8…|….>.wp…
0493FF3C 00da1f37 01b60718 6b3f16d0 00000000 7………?k….
0493FF4C 00d78eb0 00000000 00000000 00000001 …………….
0493FF5C 0493ff8c 00d92b4e 0000fff4 06230120 ….N…… .#.
0493FF6C 00010000 78559844 00da1548 00000000 ….D.UxH…….
0493FF7C 00000000 00da2003 756a336a 00000000 ….. ..j3ju….
0493FF8C 0493ffcc 779292b2 00000000 737ec46b …….w….k.~s
0493FF9C 00000000 00000000 00000000 00000000 …………….
0493FFAC 00000000 00000000 0493ff98 00000000 …………….
0493FFBC ffffffff 77961985 007cfef7 00000000 …….w..|…..
0493FFCC 0493ffe4 77929285 00da1fe0 00000000 …….w……..
0493FFDC 00000000 00000000 00000000 00000000 …………….
0493FFEC 00da1fe0 00000000 00000000 00000000 …………….
0493FFFC 00000000 00905a4d 00000003 00000004 ….MZ……….
0494000C 0000ffff 000000b8 00000000 00000040 …………... 0494001C 00000000 00000000 00000000 00000000 ................ 0494002C 00000000 00000000 00000000 00000000 ................ 0494003C 000000b8 0eba1f0e cd09b400 4c01b821 ............!..L 0494004C 685421cd 70207369 72676f72 63206d61 .!This program c 0494005C 6f6e6e61 65622074 6e757220 206e6920 annot be run in 0494006C 20534f44 65646f6d 0a0d0d2e 00000024 DOS mode....$... 0494007C 00000000 d9f57501 8a9b1445 8a9b1445 .....u..E...E... 0494008C 8a9b1445 8a0f6c4c 8a9b1444 8a0a6c4c E...Ll..D...Ll.. 0494009C 8a9b1444 68636952 8a9b1445 00000000 D...RichE....... 049400AC 00000000 00000000 00000000 00004550 ............PE.. 049400BC 0001014c 50b81c45 00000000 00000000 L...E..P........ 049400CC 210200e0 0009010b 00000000 000e3000 ...!.........0.. 049400DC 00000000 00000000 00001000 00001000 ................ 049400EC 10000000 00001000 00000200 00010006 ................ 049400FC 00010006 00000005 00000000 000e4000 ...............
0494010C 00000200 000e79cc 05400002 00100000 …..y….@…..
0494011C 00001000 00100000 00001000 00000000 …………….
0494012C 00000010 00000000 00000000 00000000 …………….
0494013C 00000000 00001000 000e2ea8 00000000 …………….
0494014C 00000000 00000000 00000000 00000000 …………….
0494015C 00000000 00000000 00000000 00000000 …………….
0494016C 00000000 00000000 00000000 00000000 …………….
0494017C 00000000 00000000 00000000 00000000 …………….
0494018C 00000000 00000000 00000000 00000000 …………….

—> Error Logs <—
amSeries() ERROR: Invalid parameter name detected. Context: "/>
CtlText::ConvertParamSeries() ERROR: Invalid parameter name detected. Context: "/>
CtlText::ConvertParamSeries() ERROR: Invalid parameter name detected. Context: "/>
CtlText::ConvertParamSeries() ERROR: Invalid parameter name detected. Context: "/>
CtlText::ConvertParamSeries() ERROR: Invalid parameter name detected. Context: "/>
CtlText::ConvertParamSeries() ERROR: Invalid parameter name detected. Context: "/>
CtlText::ConvertParamSeries() ERROR: Invalid parameter name detected. Context: "/>
CtlText::ConvertParamSeries() ERROR: Invalid parameter name detected. Context: "/>
CtlText::ConvertParamSeries() ERROR: Invalid parameter name detected. Context: "/>
CtlText::ConvertParamSeries() ERROR: Invalid parameter name detected. Context: "/>
CtlText::ConvertParamSeries() ERROR: Invalid parameter name detected. Context: "/>
CtlText::ConvertParamSeries() ERROR: Invalid parameter name detected. Context: "/>
CtlText::ConvertParamSeries() ERROR: Invalid parameter name detected. Context: "/>
CtlText::ConvertParamSeries() ERROR: Invalid parameter name detected. Context: "/>
CtlText::ConvertParamSeries() ERROR: Invalid parameter name detected. Context: "/>
CtlText::ConvertParamSeries() ERROR: Invalid parameter name detected. Context: "/>
CtlText::ConvertParamSeries() ERROR: Invalid parameter name detected. Context: "/>
CtlText::ConvertParamSeries() ERROR: Invalid parameter name detected. Context: "/>
Model ‘0×005704’: Permutation ‘default’ not found, auto selecting permutation
Texture missing mip chain: 0×00f980
Texture missing mip chain: 0×00f982
Model ‘0×09d1da’: Permutation ‘default’ not found, auto selecting permutation
Content is referencing a propID that doesn’t exist propId=‘1858682018974433827’
Content is referencing a propID that doesn’t exist propId=‘1858681765571363362’
Content is referencing a propID that doesn’t exist propId=‘1858680575865422379’
Model ‘0×005704’: Permutation ‘default’ not found, auto selecting permutation

—> DirectX Device Info <—
VendorId = 0×10de
DeviceId = 0×1184
Version = 9.18.0013.2018
Description = NVIDIA GeForce GTX 770
Compat = 0×00100800
VidMem = 2048 MB

END OF LOG***

It says you are running out of memory. Maybe some bad RAM, or some other reason.

Anyway, OOM means Out Of Memory.

Good luck.

Thank you. Now i found out that there are “oom-issues” with a 32bit system and nvidia GTX graphics cards at high settings. Im running a GTX 770 card on a windows 7 64 bit system.

The strange thing is, i only get crashes with GW2. Every other game or application is running fine.

i started the “-repair”mode of the client***
-lets see if the error eccurs again. if yes i will delete the “appdata” of the gw2 folder. maybe this helps.

Yes, I saw you had a 64-bit system, so I did not mention the oom/32-bit problem. You might try running some RAM tests, or re-seating your RAM, or something else. I’m no RAM expert, so….

If Healix, or sirsquishy come by, they could probably help you much more than I. =)

Good luck.

If you have everything maxed out in graphics settings its also possible to run OOM
in fights with masses of players like Tequatl or Karka Queen.

Normally that happens somewhere around 3,5k memory usage. Don’t know why
it happens at your system already at 3k.

The game’s a 32-bit application and it ran out of usable memory. Even on a 64-bit OS a 32-bit app is limited to how much memory it can use.

—> Process Memory <—
Private: 3111MB
WorkingSet: 3064MB
PeakWorkingSet: 3121MB
PageFaults: 126087990
[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

That shows 3GB being used which if I remember is the limit for 32-bit apps with the large memory limit flag set on a 32-bit OS. The game may be coded to not go beyond that even on a 64-bit OS where 4GB is allowed.

A temporary fix since you were 4+ hours into your play session is to shut the game down and restart it every couple of hours. Or there may be game settings that can help. Character model limit might be one if you are spending a lot a time around other players during your session.

Many thanks for the answers.

For a couple of hours everything went fine. I did many events with a lot of people on the map. 30 mins ago the “oom error” occured again. I was running along an empty path to catch up a chestfarmgroup in the silverwastes.

In fact i played on mid details for a long time without having issues. Then somebody gave me the tip to set all options to max but reduce the character model limit to at least “middle”. This way i can enjoy the graphics and move/ rotate the camera quickly enough at big events.

I will try to shut down the game time by time when i play longer session.

Behellagh.1468:

That shows 3GB being used which if I remember is the limit for 32-bit apps with the large memory limit flag set on a 32-bit OS. The game may be coded to not go beyond that even on a 64-bit OS where 4GB is allowed.

The limit is 4GB and normally around 500 mb are used to map system stuff, so the
crashing mostly happens around 3,5 GB in most cases.

However .. we talk also about NVidia here, and who knows what they did again
with their drivers ..

The OP is using a 64-bit OS. Microsoft’s documentation says a 32-bit app has all 4GB of memory space for code on a 64-bit OS as long as IMAGE_FILE_LARGE_ADDRESS_AWARE is set, which it is.

What I’m saying is ANet is forcing a 3 GB maximum use so the game will act the same no matter if it’s running on a 32 or 64 bit OS.

Design and code to the lowest common denominator which is 32-bit XP.