Guild Wars 2

This is the first time I’ve ever bought a game and literally not been able to play it.

I got the game before Christmas, and was able to play for a week or so without any problems whatsoever.

Suddenly, starting this week, the game crashes constantly. If I’m lucky, I can play for 40 minutes then my screen freezes, whole computer locks up requiring a hard reboot.

Mostly, though, the game locks my entire system up before the screen even completely loads. I can see most of the world and my character, but the buttons and such aren’t even fully rendered when BAM.

I’ve tried a few sets of drivers to no avail. I’ve set all the graphics settings in-game on low. No help. I underclocked my graphics card. Still crashes. I searched my case for dust, but it’s clean. The PC isn’t brand new but I’ve never had any hardware issues at all.

All fingers point to a driver issue, but I can’t get the kitten thing to work.

Current setup below. If you need any more information or logs, let me know.

System Information
—————————
Time of this report: 12/29/2012, 14:53:29
Machine name: BRIAN-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: GA-MA770T-UD3P
BIOS: Award Modular BIOS v6.00PG
Processor: AMD Athlon™ II X4 620 Processor (4 CPUs), ~2.6GHz
Memory: 8192MB RAM
Available OS Memory: 8190MB RAM
Page File: 1745MB used, 14633MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

Card name: NVIDIA GeForce 9800 GT
Manufacturer: NVIDIA
Chip type: GeForce 9800 GT
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0614&SUBSYS_311519DA&REV_A2
Display Memory: 4069 MB
Dedicated Memory: 997 MB
Shared Memory: 3071 MB
Current Mode: 1920 × 1080 (32 bit) (59Hz)
Monitor Name: SyncMaster 2333SW,SyncMaster Magic CX2333SW
Monitor Model: SyncMaster
Monitor Id: SAM04DE
Native Mode: 1920 × 1080(p) (59.934Hz)
Output Type: DVI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.1070 (English)
Driver Version: 9.18.13.1070
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 12/3/2012 10:47:14, 18045968 bytes

Stress test your system and check temps. (See Part 5.1)

It’s not an overheating issue. The game doesn’t even get a chance to warm up my video card, and I haven’t had any heat issues with any other game.

Also I checked the temps and they are fine.

I really do like GW but with all the crashing issues I see, I suspect kittenty code.

What does Arenanet.log crash log contain?

I haven’t seen any crash logs generated.

Dont even bother you wont probly wont find any solution. Thoes problems are caused 99% times by the game itself. I rarely see anyone that have heat, hardware issues. I had the same problem with completly diff machine and it stoped after a patch. And now after one more i have problem with random chat typing ( some friends have them as well). I was able not to get freezes for over 17 days and then bam 5 in a day while typing on party chat. That problem is almost impossible to isolate cuz you wont get any crash log while it freezes only a note in windows event viewer that gw2.exe had an apphang (without saying why it did).

This is getting ridiculous.

I can’t play for a week. NVidia finally releases drivers that work. I play with NO issues for a couple days. Then GW puts out a patch and now I crash again after 2 minutes in game.

I’m this close to just asking for my kitten money back. I’ve never even had this many issues with games that are still in Beta, forget about something that was released.

I’m having the same problem on my Win7 PC, but not with my Vista Laptop. Just updated my Nvidia drivers today and it’s still happening.

i had the same problem with crashes today.At Sorrow’s Embrace,the exact location was.Game crashed at random times without any indication of error and right after the issue that appeared with the log-in.

I keep having crashes at start-up & at random times throughout the game. There’s really no logical or rational way to predict them. I’ve up-dated drivers & tried various “fixes” but nothing has made a difference. I can’t remember having seen a blue screen crash since XP updated to SP3 which was years ago. I was thinking “wow! MS have finally got their act together” then along comes GW2. And then when you do get it running for a while you have to compete with all the bots.

This issue is widespread and a lot of people are having problems with this. Almost everybody with this issue have NVIDIA cards as well…

BlueprintLFE.2358:

This issue is widespread and a lot of people are having problems with this. Almost everybody with this issue have NVIDIA cards as well…

Please don’t mistake vocal reports with correlative behavior.

Squall Leonhart.2075:

BlueprintLFE.2358:

This issue is widespread and a lot of people are having problems with this. Almost everybody with this issue have NVIDIA cards as well…

Please don’t mistake vocal reports with correlative behavior.

Like I said in the other posts, if you are just going to make a post that is not helpful in any way, and does not relate to the topic of tech support just leave.

Squall Leonhart.2075:

BlueprintLFE.2358:

This issue is widespread and a lot of people are having problems with this. Almost everybody with this issue have NVIDIA cards as well…

Please don’t mistake vocal reports with correlative behavior.

If you search for crashing errors on the forum, the vast majority of issues I’ve seen have been with nvidia cards. It’s not like he’s pulling it out of his butt.

I opened a support ticket, and tech support gave me a laundry list of things to do before they could help (I think they want me to download at least three different programs to run tests on my computer).

This is ridiculous.

I’m having this too, and even made a thread about it: https://forum-en.gw2archive.eu/forum/support/tech/Downloading-Patch-Client-Crash/first#post1212201

At the moment, I can’t even get into the game at all. I could for a while a day or so ago, but it would crash violently every time I entered an instance. Now, I open up the launcher and it instantly crashes. Anet.. please don’t ignore this. We paid for a game we can’t even play.

I, too, have an Nvidia card.

I don’t know if this will work, but I found that the problem went away for me when I downgraded my video driver. I’ve been running stable for about a week now, so I figured it was safe to tell people.

If this doesn’t work for you let me know. I don’t want to spread misinformation.

https://forum-en.gw2archive.eu/forum/support/tech/Crakitteno-Desktop-MainCli-cpp-591/1212084

Thordic.7015:

Squall Leonhart.2075:

BlueprintLFE.2358:

This issue is widespread and a lot of people are having problems with this. Almost everybody with this issue have NVIDIA cards as well…

Please don’t mistake vocal reports with correlative behavior.

If you search for crashing errors on the forum, the vast majority of issues I’ve seen have been with nvidia cards. It’s not like he’s pulling it out of his butt.

I opened a support ticket, and tech support gave me a laundry list of things to do before they could help (I think they want me to download at least three different programs to run tests on my computer).

This is ridiculous.

20% more people own nvidia hardware, so of course the number would appear higher.

in reality, the issue rates are exactly the same.

Lots of people with nvidia are playing the game just dandy, lots of AMD people are playing the game just dandy.

Small vocal groups on both sides with physical hardware faults or poor system configurations are having issues.

THAT’S REALITY.

How do you explain the problems folks are having with brand new systems? How do you explain the fact that the only game on these new systems that is Crashing is GW2?

Farcry 3, No problem
Mass Affect 3, No Problem

Thekk.7084:

How do you explain the problems folks are having with brand new systems? How do you explain the fact that the only game on these new systems that is Crashing is GW2?

Farcry 3, No problem
Mass Affect 3, No Problem

Because brand new systems are really immune to poor configuration and faulty hardware.

Wake up to yourself for goodness sake.

Your first step would be http://www.maximumpc.com/article/features/blue_screen_survival_guide

Theres a reason why Anet mostly ignores these threads and leaves them up to other -more technically oriented users- Because there isn’t much THEY can do, when YOU aren’t willing to take on the job of maintaining your machine.

Squall Leonhart.2075:

Thekk.7084:

How do you explain the problems folks are having with brand new systems? How do you explain the fact that the only game on these new systems that is Crashing is GW2?

Farcry 3, No problem
Mass Affect 3, No Problem

Because brand new systems are really immune to poor configuration and faulty hardware.

Wake up to yourself for goodness sake.

Exactly, my point. GW2 should run on these systems, but it does not. So it is not the PC’s as the root cause of the problem.

And the game would run on the system, if there was not something else at play.

The original post defines his issue as a full system freeze.

This isn’t something USER MODE software (THE GAME) will cause by itself. It requires a helping hand from either hardware oriented software (Drivers or windows itself) or a degrading or faulty on arrival piece of hardware.

Where drivers are the direct blame, these are usually reproducible by everyone using the same drivers, with the same hardware (or hardware families).

At this time, there is no evidence supporting any idea that the latest or any recent nvidia drivers have directly caused the game to crash the system.

Now mixing these drivers in with certain pre-overclocked cards on the other hand, particularly when the card can be verified as barely stable at the factory clocks, is another matter.

Of course, there are plenty of supporting evidence showing that not all display driver crashes are the display drivers fault. Plenty of times its another driver that just happens to do something wrong with the system memory, right before the driver attempts to use it.

In any instance of a total system freeze, Most experienced pc-builders will start looking at the system ram or CPU.

But hey, its fine, continue with the wolf cryin, you might not fix the issue -ever-, but im sure someone with the same issue, will look at what i’ve said, start looking at their machine and fix their issue, either by themselves or by starting a thread at a proper PC forum.

And this is why tech support has such a high job turn around….. nobody wants to put up with dealing with customers that just don’t want to be told that they need to do some work on their own end.