Game Disconnects my internet

Game Disconnects my internet

in Account & Technical Support

Posted by: Yep.2836

Yep.2836

Hey guys, I just got this game today but whenever I play it shuts off my internet… All other connections are up on other devices but mine. It stays off for a good minute or so but I have no idea why. I have not even beat the first quest :/ Guess I just wasted money. cool… If there is a fix to this I would love to hear it! Thanks.

Game Disconnects my internet

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Posted by: thunderstone.2861

thunderstone.2861

You’re not alone, there was something in the recent update that screwed up the game. The game usually does work. I wish there was some advice I could give you but I’m at a loss as well, although my issue is different but a lot of people are having difficulties as a result of the update a few days ago. I’m taking the wait an see approach hopefully they’ll fix it.

Game Disconnects my internet

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Posted by: PrinceCola.5620

PrinceCola.5620

Same problem..if it alt-tab i get internet for a few sec, but i cant keep alt-tabing every 4 sec..

Game Disconnects my internet

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Posted by: Lexandro.1456

Lexandro.1456

Thats not the game at fault. This is known as connection “flooding”. Basically your connection is not able to keep up the connection speed it is supposed to and is getting “flooded” with information then crapping out.

Any game, (and I do mean any game) that has consistant internet access requirements will have issues of flooding when the connection is unstable.

Things to try;
Ensure you firewall is correctly set to allow the GW2 exe access to the web
Ensure your AV package is set to “ignore” the GW2 exe, and is fully updated
Check your router / modem is configured correctly and has Upnp enabled

If problems still persist, contact your ISP and lodge a complaint for technical help. It will likely require an engineers assesment, as most remote tests by ISP’s wont show up many issues (like bad line quality / excessive signal noise etc).

Game Disconnects my internet

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Posted by: PrinceCola.5620

PrinceCola.5620

I’m not so good with PCs, but i will try what you said.

EDIT: Also, i am connected to an AirLink since my room is to far away from the router, but this has nothing to do with it, right? Other MMOs work, Like LOTRO and WoW.

(edited by PrinceCola.5620)

Game Disconnects my internet

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Posted by: Lexandro.1456

Lexandro.1456

Airlink could very well be the problem. Wifi connections are spotty and prone to data loss especially when a lot of electronics are in between the computer and the router in another room.

It is reccomended to play connected directly to the modem/router at all times with all online games.

Game Disconnects my internet

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Posted by: PrinceCola.5620

PrinceCola.5620

Hm, i can’t reach my router..but i can reach my airlink. Do you think that will help? It’s gonna be annoying not have wireless lol

Game Disconnects my internet

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Posted by: PrinceCola.5620

PrinceCola.5620

Oh boy, tried resetting my router…first time i did it, but it seem worse now -.- i guess i did something wrong

Game Disconnects my internet

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Posted by: Lexandro.1456

Lexandro.1456

Just power it , and the modem down. Wait 1 minute to ensure power has cycled out and there is no residual charge then restart them. Modem first, router second.

Game Disconnects my internet

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Posted by: PrinceCola.5620

PrinceCola.5620

Oooo, it works better now! I do not want to say for sure tho, but right now its no lag at all as far as i can see.

Game Disconnects my internet

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Posted by: Lexandro.1456

Lexandro.1456

Good show, enjoy playing!

Game Disconnects my internet

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Posted by: PrinceCola.5620

PrinceCola.5620

Ugh, i knew it was to good to be true…very laggy again. But i’m not going to give up…going to reach 80 even if i can only play 2 mins at a time :p