Game & Forums unavailable from Japan!

Game & Forums unavailable from Japan!

in Account & Technical Support

Posted by: Pure Heart.1456

Pure Heart.1456

It seems the game and forums are currently inaccessable from Japan.
I was abruptly disconnected at 2am last night and have not been able to connect since.
Access from my home computers is impossible, contacted my ISP and they can not connect either. (But mobile phone access to the forums is possible.)
News/information please!

Error code—-42:1000:7006:1327

(edited by Pure Heart.1456)

Game & Forums unavailable from Japan!

in Account & Technical Support

Posted by: Pure Heart.1456

Pure Heart.1456

I have tried using a VPN to access the forums and the game, it works, but it is slow and I should not have to do this.

Could someone, anyone please tell me if there has been some official blocking action taken against Japan, Japanese ISPs or Japanese IP addresses?

Game & Forums unavailable from Japan!

in Account & Technical Support

Posted by: J Eberle.9312

J Eberle.9312

It could be possible as you say, that you are in a batch of addresses that are commonly used by botters/spammers and they’ve been black listed or what have you. I think you’re gonna have to contact Anet support directly about it and give them the info.

Game & Forums unavailable from Japan!

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Posted by: Pure Heart.1456

Pure Heart.1456

I opened a ticket with support.

In the mean time, I have confirmed that I can not connect to any NCSoft websites.
That means, typing ‘NCSoft’ into Google, and clicking on any results—for example, their main home website and Aion and it’s forums.

This is definitely an IP block of some description. It’s infuriating.

(edited by Pure Heart.1456)

Game & Forums unavailable from Japan!

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Posted by: Brother Grimm.5176

Brother Grimm.5176

I’m guessing (pure speculation) there is some reason specific Asian IPs are being blocked (likely a DoS attack or something similar originating from within the blocked IP range). This is often a first step emergency type response to such an attack, to allow operation for the remainder of the world to continue while the “source” of the attacks gets addressed.

Again, pure speculation.

We go out in the world and take our chances
Fate is just the weight of circumstances
That’s the way that lady luck dances

Game & Forums unavailable from Japan!

in Account & Technical Support

Posted by: Pure Heart.1456

Pure Heart.1456

The support people are following a generic problem solving process which, while probably unavoidable is not really effective. (I’m still at the stage of sending them machine configuration data)

Incidentally, new IP address acquired, connection is now possible. However, whether that is due to NCSoft lifting the block, or my new IP address, I can not say.