Guild Wars 2

Since the latest patch (8/13/13) I sign into the game, get to character select, and then when the map starts to load, my computer spontaneously restarts. I have run -repair, but the same thing occurs. This is true for characters in various locations of the game world as well.

Could you post your complete system specs including OS and power supply unit?

Also, do you have software to check/monitor your CPU and GPU temps?

This is just to start.

good point…. here we go!

DxDiag info incoming!

Operating System: Windows 7 Enterprise 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: English (Regional Setting: English)
System Manufacturer: Gateway
System Model: FX6860
BIOS: BIOS Date: 08/09/11 10:10:47 Ver: 04.06.04
Processor: Intel® Core™ i7-2600 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
Memory: 8192MB RAM
Available OS Memory: 8172MB RAM
Page File: 2350MB used, 13992MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

DxDiag Notes
——————
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

DirectX Debug Levels
——————————
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices
———————-
Card name: NVIDIA GeForce GTX 560
Manufacturer: NVIDIA
Chip type: GeForce GTX 560
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_1201&SUBSYS_14613842&REV_A1
Display Memory: 4050 MB
Dedicated Memory: 978 MB
Shared Memory: 3071 MB
Current Mode: 1920 × 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: VA2431 Series
Monitor Id: VSCD824
Native Mode: 1920 × 1080(p) (60.000Hz)
Output Type: DVI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.1396 (English)
Driver Version: 9.18.13.1396
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 1/25/2013 09:48:06, 17985632 bytes
WHQL Logo’d: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71E3E-5141-11CF-865E-6C341CC2C435}
Vendor ID: 0×10DE
Device ID: 0×1201
SubSys ID: 0×14613842
Revision ID: 0×00A1

I do have software monitoring my temperatures of both processor and GPU. There are no spikes or sudden raises of either.

Just to give an update, I am now running the latest video drivers for my card (326.41) and ran a checkdisk. No Errors found, same result. I can select a character and the computer restarts while loading the map.

Glad you have the latest drivers now, but they don’t typically cause the issue you are having.

Typically, this issue is caused by inadequate power supply, faulty hardware, or overheating.

I can’t seem to find your power supply unit listed above, for your vid card, it recommends a min 450w. I couldn’t find much on your system, but if you added anything to it or upgraded or overclocked, you may be suffering from inadequate power.

Is your CPU overclocked at all?

Maybe run a memtest.

Or try updating your bios.

Post back with any further updates.

please go into event viewer and view the log (can beleive NO ONE SUGGEST THIS FIRST ><) it should have some critical errors recorded, need their information. (if your want, you could prob google those codes yourself and find the fix, but thats dependent on personal ability)

while your waiting on the response, try to uninstall and re-install the game (seriously, such simple options and answers, yet no one resort to these first event though it’ll tell you almost exactly whats going on, though some interpretation may be needed)

He didn’t say it was a bluescreen error. Event viewer would help, in that case.

It really sounds like a bad power supply; but other defective hardware could cause this.

Smells like faulty HDD or corrupted sector. Disk check.