Guild Wars 2

I was not sure where to post this, I know other people in the past have had this issue with no solid solution. My computer listed below is barily a month old, ran memtest and that checked out fine. Temps on both the cpu and gpu run in the low 40s-upper 30s. This has been checked while playing Guild Wars 2 in the past few days. Everything is fine no overheating problems memory is fine plus there is not much that I can do without killing the warranty. I know I may have to call MSI but I was hoping someone had a solution that could help me not have to go through all the bs dealing with customer service. Now keep in mind FFXIV, archage, tera online, secret world all play fine without the problem that is happening in GW2. Also curious I used to use speed fan on my old windows 7 computer but for some reason when i try to run it on this computer it causes my computer to bluescreen as its trying to come on. Priority issue for this post GW2 causing new computer to reboot. Secondary issue off subject and not necessary to answer unless wanting to, speedfan causing blue screen at startup

MSI GT72 Dominator Pro 007 Dragon Series
Genuine Windows® 8.1, 64bit
4th Generation Intel Core i7-4710HQ Quad Core Processor, 2.5 GHz (Max Turbo Frequency 3.5GHz)
8GB NVIDIA GeForce GTX 880M GDDR5
Kingston HyperX 32GB Dual Channel DDR3L at 2133MHz (4 × 8GB)
512GB “Super RAID 3” Quad SSD (4 x MSI Specified 128GB M.2 SATA3 6Gb/s 128GB SSD)
1TB 7200 RPM SATA 6Gb/s Hard Drive

First thing to check is the power supply, what is the brand name and what watt rating is it. You should not use less than 500watt supply. I never use less than 700 watts in any of my builds over the past five years. You need a good stable high capacity supply for today’s gaming rigs. If this is a factury built system the most likely is the power supply many pc builders skimp on power supplies just to cut corners. If it’s an unknown brand or generic supply get it replaced. Get a supply like a Coolmaster or Corsair and nothing under $70 and I recomend 700watts but nothing less then 500watts.

It could just be a case of GW2 vs Win8. Try running GW2 in Win7 compatibility mode.

A sudden reboot usually means a system failure, as in a blue screen. Disable automatic restarts under System > Advanced > Startup and Recovery. You may also view the event logs for any errors under Control Panel > Administrative Tools > Event Viewer.

For the SpeedFan problem, you would need the blue screen error. A quick Google shows the problem isn’t uncommon with Win8. Use HWMonitor instead.

GW2 relies heavily on the CPU. Overheating or power failure would have caused your laptop to shutdown rather than reboot, but if you’d like to test your CPU anyways, run Prime95 for 10 to 30 minutes.

Lastly, ensure that Windows and all your drivers are up to date. Also check for BIOS updates.

First disable restart after a bluescreen, so you can see if the restart happens because
of a bluescreen.

https://pcandtablet.com/windows-8-errors-and-crashes/608/how-to-disable-restart-after-a-bluescreen-in-windows-8-a.html

If it is a bluescreen, then post what the problem is ..
If its not a bluescrenn its maybe the power supply.

System total reboots are usually 99% an intermittent hardware failure of some sort. Likely candidates for this are:

1. Power Supply (can be defective or not enough power output on specific voltage for some system component….usually video card).
2. Memory failure. Could be overheating or simply a bad DIMM. ALSO may be not well seated (so reset all the DIMMS just to discount this). Note that very few memory tests will 100% identify a bad DIMM (that is intermittent), so any one memory test (or even different ones) cannot always identify a bad memory stick.

A few things I would suggest:

• Re-seat all DIMMS and Expansion cards (just to make sure they are not well seated. Especially if this system was shipped to your location….could just be something loose).
• Remove 2 DIMMS and run some testing. Then swap the DIMMS and retest. You can often identify a defective set by this method that memory tests will not identify.
• Replace the power supply with a KNOWN good one and retest. (Not something most people can do easily). You may contact MSI and see if they are willing to send you a replacement PS if you feel capable of replacing it yourself (I have no idea what their policies are).

Those are some interesting specs in that laptop. When the laptop powers off is your AC Adapter warm/hot to the touch? And what about the laptop and/or its battery?

Wow I need to learn how to read didn’t catch that this was a laptop. After I looked at the specs again. I thinking defective motherboard, you may need to return it.

Didn’t see it was a laptop either.

You may be able to re-seat the memory without voiding any warranty, but a power issue is either the power adapter or something you have no way of replacing (on motherboard) easily.

Have you checked any forums at the manufacturers site to see if anyone else is reporting this reset issue? I’d check that closely before contacting the manufacturer (if it’s a KNOWN issue with multiple reports, that usually gives you some additional leverage in getting it resolved).