Guild Wars 2

After the new patch release as soon as i run guild wars 2 client it crashes, instantly giving me an error message. Submitted a bunch of reports.

Seconding this.

Happening to me. I can’t preview anything or else it crashes and now it has started to simply crash when I select a character.

I don’t get an error or anything. I just see the splash screen before the login screen for about 2 seconds then it closes out. Should I make a new thread?

-edit:
*I have checked all the registry entries, they are all there and all what they are supposed to be(except one pointing to a directory, but I changed it to my current folder and it made no dif, so I changed it back.
*I have checked to make sure necessary appdata/ files were there and all good.
*I tried updating permissions( since I moved my GW2 folder to C:\).
*I copied and pasted the gw2.dat and gw2.exe from a 2nd computer that is currently working fine with the new patch.

The only thing suspicious is that when I was in game the people I were playing with were all like “brb guys gonna load the new patch” while I had never even seen a message for it. I kept trying to load tourneys but it kept getting an error telling me that my world was full and there were no visible pvp servers. Finally I restarted and since haven’t gotten past the splash screen.

*oops forgot to add:
Windows 7 64
ATI gpu

• Crash <—*
  Exception: c0000005
  Memory at address 00000034 could not be read
  App: Gw2.exe
  Pid: 5836
  Cmdline: -repair
  BaseAddr: 00400000
  ProgramId: 101
  Build: 25403
  When: 2013-10-29T21:09:44Z 2013-10-29T14:09:44-07:00
  Uptime: 0 days 0:00:00
  Flags: 0

• System <—*
  Name: MY-PC
  IpAddr: 192.168.0.10
  Processors: 4 [GenuineIntel:6:10:7]
  OSVersion: Windows 6.1 (64 bit)

• System Memory <—*
  Physical: 6074MB/ 8173MB 74%
  Paged: 13378MB/16344MB 81%
  Virtual: 3088MB/ 4095MB 75%
  Load: 25%
  CommitTotal: 2966MB
  CommitLimit: 16344MB
  CommitPeak: 2970MB
  SystemCache: 2313MB
  HandleCount: 26084
  ProcessCount: 63
  ThreadCount: 933

• Process Memory <—*
  Private: 881MB
  WorkingSet: 49MB
  PeakWorkingSet: 49MB
  PageFaults: 25479

• Game Context <—*
  MapId: 0
  Flags: 0×241
  ElapsedTime: 00:00:00

• World State <—*
  <WorldState />

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

• Thread 0×1364 <—*

• Trace <—*
  Pc:00733a93 Fr:3b5d2918 Rt:0073a1eb Arg:04b83b60 3b5d294c 0073b4c0 00000001
  Pc:0073a1eb Fr:3b5d2924 Rt:0073b4c0 Arg:00000001 00000000 00000003 041332f0
  Pc:0073b4c0 Fr:3b5d294c Rt:00ca4ef4 Arg:00000001 3b5decfc 00000003 3b5ded14
  Pc:00ca4ef4 Fr:3b5dfd6c Rt:00ca585d Arg:043c2480 00000002 77b9007d 76863b48
  Pc:00ca585d Fr:3b5dfdc0 Rt:00c59003 Arg:00000005 00402619 3b5dfde8 0040172c
  Pc:00c59003 Fr:3b5dfdd0 Rt:0040172c Arg:00000002 043c2480 00000001 00402610
  Pc:0040172c Fr:3b5dfde8 Rt:0040172c Arg:00000001 00000007 043c2480 00401b6d
  Pc:0040172c Fr:3b5dfe24 Rt:00401df7 Arg:3b5dfec0 00401f4d 3cd4fdf4 3b5dfe74
  Pc:00401df7 Fr:3b5dfe40 Rt:00b6099f Arg:041bddc8 041bd9a0 00000001 00000002
  Pc:00b6099f Fr:3b5dfe80 Rt:00b5cd5f Arg:041bd9a0 041bd9f4 043c2840 00000008
  Pc:00b5cd5f Fr:3b5dfeec Rt:00b5d0b9 Arg:74f238d2 00000001 00328620 038f6010
  Pc:00b5d0b9 Fr:3b5dff24 Rt:00b5d18f Arg:00000000 043c1d60 006eab0f 00000000
  Pc:00b5d18f Fr:3b5dff44 Rt:0095bf6d Arg:043c1d60 74f2388a 00000000 038f6010
  Pc:0095bf6d Fr:3b5dff7c Rt:0095c015 Arg:00000000 3b5dff94 773c336a 038f6010
  Pc:0095c015 Fr:3b5dff88 Rt:773c336a Arg:038f6010 3b5dffd4 77ba9f72 038f6010
  Pc:773c336a Fr:3b5dff94 Rt:77ba9f72 Arg:038f6010 4ca85be6 00000000 00000000
  Pc:77ba9f72 Fr:3b5dffd4 Rt:77ba9f45 Arg:0095bf93 038f6010 00000000 00000000
  Pc:77ba9f45 Fr:3b5dffec Rt:00000000 Arg:0095bf93 038f6010 00000000 00000000

• Thread registers <—*
  eax=00000000 ebx=00000000 ecx=00000000 edx=00000000 esi=04b83b60 edi=00000000
  eip=00733a93 esp=3b5d28f4 ebp=3b5d2918
  cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00210246

esi-32 04B83B40 7dac6e43 0221e391 e64f7680 2bc03881
esi-16 04B83B50 4f75dee7 66ec1a2c 000002c0 04b80c68
esi 0 04B83B60 013dbe5c 00000000 00000001 00000001
esi16 04B83B70 00000000 00000000 00000000 00000000
esi+32 04B83B80 00000000 00000000 00000000 00000000
esi+48 04B83B90 00000000 00000000 00000000 00000000

• Code <—*
  00733A73 001f3a73 00333a73 004b3a73 00cd3973 ..:s.3:s.K:s..9s
  00733A83 00cccccc cccccccc cccccccc cc538bd9 ………….S..
  00733A93 8b4334a8 01754456 8b733485 f6743b57 .C4..uDV.s4..t;W
  00733AA3 85f67514 687d0100 00baf4af 2f01b9b4 ..u.h}……/…
  00733AB3 b02f01e8 95cdfbff 8b432c03 c6f64004 ./…….C,…@.
  00733AC3 01740433 ffeb038b 78046a01 8bcee8ba .t.3....×.j…..

—> Stack <—
3B5D28F4 00000000 007344ec 04b83b60 00748b45 …..Ds.`;..E.t.
3B5D2904 0073923a 04b83b60 00000002 00000000 :.s.`;……….
3B5D2914 3b5d294c 3b5d2924 0073a1eb 04b83b60 L)];$)];..s.`;..
3B5D2924 3b5d294c 0073b4c0 00000001 00000000 L)];..s………
3B5D2934 00000003 041332f0 3b5d294c 00ea76f0 …..2..L)];.v..
3B5D2944 3b5d2954 00ea6e7b 3b5dfd6c 00ca4ef4 T)];{n..l.];.N..
3B5D2954 00000001 3b5decfc 00000003 3b5ded14 ……];……];
3B5D2964 00000005 041332f0 00000000 00000000 …..2……….
3B5D2974 00000000 00000000 00000000 00000000 …………….
3B5D2984 00000000 00000000 00000000 00000000 …………….
3B5D2994 00000000 00000000 00000000 00000000 …………….
3B5D29A4 00000000 00000000 00000000 00000000 …………….
3B5D29B4 00000000 00000000 00000000 00000000 …………….
3B5D29C4 00000000 00000000 00000000 00000000 …………….
3B5D29D4 00000000 00000000 00000000 00000000 …………….
3B5D29E4 00000000 00000000 00000000 00000000 …………….
3B5D29F4 00000000 00000000 00000000 00000000 …………….
3B5D2A04 00000000 00000000 00000000 00000000 …………….
3B5D2A14 00000000 00000000 00000000 00000000 …………….
3B5D2A24 00000000 00000000 00000000 00000000 …………….
3B5D2A34 00000000 00000000 00000000 00000000 …………….
3B5D2A44 00000000 00000000 00000000 00000000 …………….
3B5D2A54 00000000 00000000 00000000 00000000 …………….
3B5D2A64 00000000 00000000 00000000 00000000 …………….
3B5D2A74 00000000 00000000 00000000 00000000 …………….
3B5D2A84 00000000 00000000 00000000 00000000 …………….
3B5D2A94 00000000 00000000 00000000 00000000 …………….
3B5D2AA4 00000000 00000000 00000000 00000000 …………….
3B5D2AB4 00000000 00000000 00000000 00000000 …………….
3B5D2AC4 00000000 00000000 00000000 00000000 …………….
3B5D2AD4 00000000 00000000 00000000 00000000 …………….
3B5D2AE4 00000000 00000000 00000000 00000000 …………….
3B5D2AF4 00000000 00000000 00000000 00000000 …………….
3B5D2B04 00000000 00000000 00000000 00000000 …………….
3B5D2B14 00000000 00000000 00000000 00000000 …………….
3B5D2B24 00000000 00000000 00000000 00000000 …………….
3B5D2B34 00000000 00000000 00000000 00000000 …………….
3B5D2B44 00000000 00000000 00000000 00000000 …………….
3B5D2B54 00000000 00000000 00000000 00000000 …………….
3B5D2B64 00000000 00000000 00000000 00000000 …………….
3B5D2B74 00000000 00000000 00000000 00000000 …………….
3B5D2B84 00000000 00000000 00000000 00000000 …………….
3B5D2B94 00000000 00000000 00000000 00000000 …………….
3B5D2BA4 00000000 00000000 00000000 00000000 …………….
3B5D2BB4 00000000 00000000 00000000 00000000 …………….
3B5D2BC4 00000000 00000000 00000000 00000000 …………….
3B5D2BD4 00000000 00000000 00000000 00000000 …………….
3B5D2BE4 00000000 00000000 00000000 00000000 …………….
3B5D2BF4 00000000 00000000 00000000 00000000 …………….
3B5D2C04 00000000 00000000 00000000 00000000 …………….
3B5D2C14 00000000 00000000 00000000 00000000 …………….
3B5D2C24 00000000 00000000 00000000 00000000 …………….
3B5D2C34 00000000 00000000 00000000 00000000 …………….
3B5D2C44 00000000 00000000 00000000 00000000 …………….
3B5D2C54 00000000 00000000 00000000 00000000 …………….
3B5D2C64 00000000 00000000 00000000 00000000 …………….
3B5D2C74 00000000 00000000 00000000 00000000 …………….
3B5D2C84 00000000 00000000 00000000 00000000 …………….
3B5D2C94 00000000 00000000 00000000 00000000 …………….
3B5D2CA4 00000000 00000000 00000000 00000000 …………….
3B5D2CB4 00000000 00000000 00000000 00000000 …………….
3B5D2CC4 00000000 00000000 00000000 00000000 …………….
3B5D2CD4 00000000 00000000 00000000 00000000 …………….
3B5D2CE4 00000000 00000000 00000000 00000000 …………….

—> Error Logs <—
VerifyAccess failed or denied access with 0×80070716 – 1

thats the entire error log

Same error here.

apparently anet isnt looking into anything i just posted like twice and not one support feedback on anything so looks like we are stuck in the dirt. cant play the game at all what did i pay 70 bucks for ?

if you are an Nvidia GeForce user there might be a possible fix. There was a large video card driver update today that i think may have caused the crashing issue. I reverted to previous driver and that let me run the repair command. I am Verifying the archives now after deleting the local.dat will let you know if it worked or not but at least the client didn’t instantly crash so here is hoping.

yep, worked gonna reply the new graphics driver to see if that was actually causing it but i am loading into the game just fine, except now the world and my ui takes a little to snap into its places

I have had the problem with both the old and the new geforce drivers. Doesn’t seem to make a difference. The client just crashed immediately after loading.

This may sound stupid but have you rebooted your system after rolling back your drivers?

Kargath.6598:

This may sound stupid but have you rebooted your system after rolling back your drivers?

Yes of course.

Same problem, kargath i have the same log :
—> Crash <—
Exception: c0000005
Memory at address 00000034 could not be read
App: Gw2.exe
Pid: 1260
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 25403
When: 2013-10-29T20:20:29Z 2013-10-29T21:20:29+01:00
Uptime: 0 days 0:00:00
Flags: 0

—> System <—
-
Processors: 4 [GenuineIntel:6:10:7]
OSVersion: Windows 6.2 (64 bit)

—> System Memory <—
Physical: 6523MB/ 8130MB 80%
Paged: 8648MB/11202MB 77%
Virtual: 3068MB/ 4095MB 74%
Load: 19%
CommitTotal: 2553MB
CommitLimit: 11202MB
CommitPeak: 2799MB
SystemCache: 579MB
HandleCount: 24592
ProcessCount: 64
ThreadCount: 947

—> Process Memory <—
Private: 879MB
WorkingSet: 52MB
PeakWorkingSet: 52MB
PageFaults: 31540

—> Game Context <—
MapId: 0
Flags: 0×241
ElapsedTime: 00:00:00

—> World State <—
<WorldState />

[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 6.3.9600.16384 (64/32-bit compatible)]

—> Thread 0xb90 <—

—> Trace <—
Pc:00733a93 Fr:3ac9291c Rt:0073a1eb Arg:040297d0 3ac92950 0073b4c0 00000001
-
Pc:77e598c4 Fr:3ac9ffec Rt:00000000 Arg:0095bf93 03475e68 00000000 00000000

—> Thread registers <—
eax=00000000 ebx=00000000 ecx=00000000 edx=00000000 esi=040297d0 edi=00000000
eip=00733a93 esp=3ac928f8 ebp=3ac9291c
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00210246
-
—> Code <—
00733A73 001f3a73 00333a73 004b3a73 00cd3973 ..:s.3:s.K:s..9s
-
00733AC3 01740433 ffeb038b 78046a01 8bcee8ba .t.3....×.j…..

—> Stack <—
3AC928F8 00000000 007344ec 040297d0 00748b45 …..Ds…..E.t.
-
3AC92CE8 00000000 00000000 00000000 00000000 …………….

—> Error Logs <—
VerifyAccess failed or denied access with 0×80070716 – 1

AMD RADEON GPU (7950)
Windows 8.1 x64

Same issue.

Been playing the game fine. Was fighting Maw, I guess at the exact moment he died the game crashed. Now I can’t get back in

Here is my crash log.

I just did maw and I crashed, now I’m trying to load back into the game and it crashes and forces me to send an error report. I usually crash every now and then, but never all the time like this.
edit: repairing gw2 through -repair in properties allowed me to get online

Something strange is happening since the patch today. I’ve gotten dc’d 4 times since. I never had this issue before. It puts me back to my character select screen.

Please someone help me!</3

Just had a white screen an error report.. submitted..

Bumping this. The issue is still not resolved and I have seen other similar threads pop up.

fro.8967:

Bumping this. The issue is still not resolved and I have seen other similar threads pop up.

Have you run the game with the -repair option and deleted your local.dat file?

I think I just fixed this. I removed my SweetFX files from the Guild Wars 2 folder, and now the updater is running!

fro.8967:

I think I just fixed this. I removed my SweetFX files from the Guild Wars 2 folder, and now the updater is running!

Never mind, back to crashing instantly again….

Today i started the game as usual, and the launcher has frozen dead everytime. Even with reinstall. If i try -repair option, the launcher will start verifying all files, then crash report would start popping up, one after another; strange thing is that the launcher will keep verifying/updating files, even with the crash report, until i close the windows and then the launcher goes off. I have windows 8.1, if that’s of any help.

Varyenfell,

You have some oddness. Originally, it appears your system was trying to use the on board graphics card and that was causing some issues. Then its given reference errors to the memory on your nVidia card.

I would recommend a clean install of the video card drivers.

I use “send crash log” button. Why do you even ask ppl to attach those?

Azraelle.1683:

I use “send crash log” button. Why do you even ask ppl to attach those?

A) The community doesn’t have access to it; they may provide some help
B) That most likely goes into some data processing services and not directly to the help folks. Its a lot quicker for you to attach it again, then for someone to weed through a ton of generated reports to find the exact one.

same issue here, instant crash when the pre loader popps up. I tried editing the shortcut to run it with -repair, no change.

Ryuke,

Please ensure you are running the game with administrator privileges. The error is basically saying it does not have access to the files.

Also, check that the files are not set as “Read Only”.

I am having this issue too. Earlier roughly around league start I was crashing with the send error. Now, lately I’ve been freezing and have to alt ctrl delete to end the task.

Specs:

Gigabyte GTX 680
i5 3570K @ 4.2 GHz
16 GB DDR3 RAM
Windows 7 Ultimate (64-bit)
Game is installed on: Intel SSD 520 Series 120GB

I’ve been freezing and having to ctrl+alt+del to kill the process mainly in zerg conditions, wvw, maw, etc.

i5-3570k @4.6GHz
16 GB RAM
ATI 6950
SSD

Same issue (with a slightly different exception ID) since the last update.

Just started on me. Was logged on and did a quick relog to get my sounds back (they disappeared when I started Mumble). Now can’t log back in.

System Information
—————————
Time of this report: 10/13/2013, 12:41:44
Machine name: VALKOINENHIRVIÖ
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
Language: Finnish (Regional Setting: Finnish)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 12/16/10 09:48:32 Ver: 08.00.15
Processor: Intel® Core™ i7 CPU 870 @ 2.93GHz (8 CPUs), ~2.9GHz
Memory: 16384MB RAM
Available OS Memory: 16382MB RAM
Page File: 3236MB used, 29526MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

Sadly, after trying all the options presented in these forums, I decided to rebuild my machine. Problem fixed.

Exclamatory.8351:

I am having this issue too. Earlier roughly around league start I was crashing with the send error. Now, lately I’ve been freezing and have to alt ctrl delete to end the task.

Specs:

Gigabyte GTX 680
i5 3570K @ 4.2 GHz
16 GB DDR3 RAM
Windows 7 Ultimate (64-bit)
Game is installed on: Intel SSD 520 Series 120GB

This is in your log:

3C130044 cd09b400 4c01b821 685421cd 70207369 ….!..L.!This p
3C130054 72676f72 63206d61 6f6e6e61 65622074 rogram cannot be
3C130064 6e757220 206e6920 20534f44 65646f6d run in DOS mode

“This program cannot be run in DOS mode” usually indicates a virus infection. It’s also possible that it’s another (legit) program that is running. Either way, it looks like it’s creating an Access Violation error with GW2. Disable ALL unneeded startup programs and run full virus/malware scans.

Card.8976:

I’ve been freezing and having to ctrl+alt+del to kill the process mainly in zerg conditions, wvw, maw, etc.

i5-3570k @4.6GHz
16 GB RAM
ATI 6950
SSD

This looks like a RAM error:

—> System Memory <—
Physical: 13457MB/16336MB 82%
Paged: 29319MB/32670MB 89%
Virtual: 2227MB/ 4095MB 54%
Load: 17%
CommitTotal: 3350MB
CommitLimit: 32670MB
CommitPeak: 3879MB
SystemCache: 13731MB
HandleCount: 17575
ProcessCount: 43
ThreadCount: 750

System cache 13.7 Gig? That is WAY too high. Try removing 16 Gig of your RAM, then test GW2 again. If memory (or a memory slot) is failing it will often show up as a very high system cache value. It should read (typically) 500 meg to 2 Gig.

Edited to add: I’m not sure if the crash log is showing these values correctly OR if it uses different names than Windows on some of the memory information. Anyway, it’s still a good idea to check out your RAM for problems.

Jiminy.8340:

Sadly, after trying all the options presented in these forums, I decided to rebuild my machine. Problem fixed.

Good deal. The error in your log looked like a CPU problem – maybe it was overheating.

abomally.2694:

Exclamatory.8351:

I am having this issue too. Earlier roughly around league start I was crashing with the send error. Now, lately I’ve been freezing and have to alt ctrl delete to end the task.

Specs:

Gigabyte GTX 680
i5 3570K @ 4.2 GHz
16 GB DDR3 RAM
Windows 7 Ultimate (64-bit)
Game is installed on: Intel SSD 520 Series 120GB

This is in your log:

3C130044 cd09b400 4c01b821 685421cd 70207369 ….!..L.!This p
3C130054 72676f72 63206d61 6f6e6e61 65622074 rogram cannot be
3C130064 6e757220 206e6920 20534f44 65646f6d run in DOS mode

“This program cannot be run in DOS mode” usually indicates a virus infection. It’s also possible that it’s another (legit) program that is running. Either way, it looks like it’s creating an Access Violation error with GW2. Disable ALL unneeded startup programs and run full virus/malware scans.

Thanks I will try that. Although I am 100% it’s not a virus. My PC is like 3-5 months old from a fresh format. Have not downloaded anything and I’m not dumb about getting viruses. Currently, I have Precision X to load on start up, I’ll disable that and then report back if the problem persists.

Having the same issue. I have an ADM Radeon HD Sapphire 7870. I just updated the drivers. I have installed, uninstalled a few times and still getting this issue. I have opened a ticket on this issues as well.

Its been a little while, has anyone found a possible fix for this?