Game client crash

Game client crash

in Account & Technical Support

Posted by: BaconWrappedPanda.2917

BaconWrappedPanda.2917

Getting this error both before and after deleting the game client to try to redownload it.

—> Crash <—
Assertion: Failed to load file.
File: ..\..\..\Services\LoadHandle\LoadHandle.cpp(144)
App: Gw2.exe
Pid: 8224
Cmdline: (null)
BaseAddr: 00DB0000
ProgramId: 101
Build: 35212
When: 2014-06-19T00:27:52Z 2014-06-18T17:27:52-07:00
Uptime: 0 days 0:00:02
Flags: 0

—> Error Logs <—
VerifyAccess failed or denied access with 0×80070716 – 1
Decode was cancelled in the middle of a file-load (0×0009814b0). Corrupted?
File size mismatch from archive for 0×0009814b0; expected = 2672, actual = 0
File 0×0009814b not found in main archive.
Deleting file 0×0009814b
Failed to load file 0×0009814b0

I found suggestions to set the compatibility to Windows XP, (I run 8.1) but that did’t work. Any suggestions?

Game client crash

in Account & Technical Support

Posted by: Kuro Kami.8436

Kuro Kami.8436

I’m getting these error messages too and what a moderator will say are instructions to fix it ourselves. Deleting a file, and repairing the client as a whole. What the heck? With the amount of updates you Arena Net do, they can’t fix this simple issue for players? I have missed out on SO MANY chests/bonus chests. Will they reimburse me for what I should have earned but lost? There’s always hoping and praying, but I’m sure they’re all far too busy to look at the many reports I have made in-game. I have turned in 20 or so and not a single thing has been replied. Thanks you ignorant buttheads!!!

Game client crash

in Account & Technical Support

Posted by: ruslanmv.6309

ruslanmv.6309

  • Crash <—*
    Assertion: hdr→signature == PACKFILE_SIGNATURE
    File: ..\..\..\Services\Packfile\Packfile.cpp(1929)
    App: Gw2.exe
    Pid: 4780
    Cmdline:
    BaseAddr: 000D0000
    ProgramId: 101
    Build: 35212
    When: 2014-06-19T02:31:49Z 2014-06-18T21:31:49-05:00
    Uptime: 0 days 0:00:54
    Flags: 0×1