Game crash when clicking story journal

Game crash when clicking story journal

in Account & Technical Support

Posted by: Locce.8405

Locce.8405

Other missions in the final chapter seem to be no problem. One of my chars is at “Against the Corruption” and he is doing fine, but six others are at the final mission and they all crash the client directly upon trying to access the Story Journal.

Correction: the crash only occurs for those who actually had the Personal Story active. Those who were in a Living Story chapter for achievements have no problem, even though they are at the critical last mission in their Personal Story.

(edited by Locce.8405)

Game crash when clicking story journal

in Account & Technical Support

Posted by: BaldEagle.8439

BaldEagle.8439

Just wanted to as a +1 to the people that are having the problem.

AMD Phenom II X6 1075T 3.00 GHz, Corsair H80 Liquid, 12.0 GB Patriot Sector 5 RAM 1600
AMD Radeon HD 6800 X2, MSI 870A-G54

Game crash when clicking story journal

in Account & Technical Support

Posted by: Devildoc.6721

Devildoc.6721

Well,… while we’re here.. why don’t we form groups to complete Arah story mode. It’ll take us less time to do the instance than for anet to fix the bug.

Zapp – 80 Asura Afromancer

Game crash when clicking story journal

in Account & Technical Support

Posted by: Paul Ella

Previous

Paul Ella

Producer

Next

Thanks to everyone who provided feedback. We have continued our investigations and a solution is in the works.

Cheers

-p

Game crash when clicking story journal

in Account & Technical Support

Posted by: Flipityflu.6701

Flipityflu.6701

add my name to the list suffering this crash. not only crashes the game, but is crashing windows as well. it happened to me when i quit the first episode of the story.

Game crash when clicking story journal

in Account & Technical Support

Posted by: phantomchajo.5976

phantomchajo.5976

Lockup occurs on:

Nixie Lightfingers, Asura thief. Personal story is “Victory or Death”, completed up to current episode of Living Story. Have not restarted any previous episodes for achievements.

Uncle Fung, Asura Engineer. Personal story is “Victory or Death”, also completed all episodes of Living Story up to the current, Tangled Paths. Haven’t restarted any previous episodes for achievements.

My newest character, Lepanthes Orchidas, a Sylvari Messmer hasn’t progressed past the personal story “The Teachings of Ventari” yet but I can access the story journal just fine. All other characters have completed their personal stories as well and I don’t experience any lockups with them.

Edit: Lockup also occurs when I click on the green star in the upper right corner to try and open story journal that way.

(edited by phantomchajo.5976)

Game crash when clicking story journal

in Account & Technical Support

Posted by: CrimmsonWind.1475

CrimmsonWind.1475

Adding my name to the list of people suffering from this.

Upon release for this Living Story I was able to complete it for the first time without issue.

When I tried to access the Story Journal tab to replay for the achievements, it has crashed every single time. The game becomes unresponsive and eventually fails. I can press H and look at every other tab except the Story Journal tab.

Personal Story step-wise, I am sitting on Victory or Death.

cheers, thanks for taking interest, and thanks in advance for working on it.

Game crash when clicking story journal

in Account & Technical Support

Posted by: KidB.7592

KidB.7592

same as others are reporting ,complete lockup when accessing story on 2nd alt when choosing the start tab [task manager has to drop me out]

Game crash when clicking story journal

in Account & Technical Support

Posted by: Kuroraiki.3597

Kuroraiki.3597

I have the same problem on my lvl 80 character. He is on the ps Victory or Death. On my alts i can open the journal without any problems at all.

Game crash when clicking story journal

in Account & Technical Support

Posted by: Paul Ella

Previous

Paul Ella

Producer

This issue should now be addressed with the latest update.

Thanks

-p

Game crash when clicking story journal

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Posted by: Gore.3524

Gore.3524

hooray it works now! thanks

Game crash when clicking story journal

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Posted by: Shademehr.1397

Shademehr.1397

Seems to be working for me now, thanks!

Game crash when clicking story journal

in Account & Technical Support

Posted by: Eleri Tezhme.3048

Eleri Tezhme.3048

Thank you Paul & the rest of you- this must have been a weird bug to track down

Game crash when clicking story journal

in Account & Technical Support

Posted by: CrimmsonWind.1475

CrimmsonWind.1475

Works for me now, thank you!

Game crash when clicking story journal

in Account & Technical Support

Posted by: phantomchajo.5976

phantomchajo.5976

Thank you much for the quick response to the problem!

Game crash when clicking story journal

in Account & Technical Support

Posted by: Wuj Zenon.8276

Wuj Zenon.8276

on my notebook the game starts without any problems but the client freezes at the very beginning while trying to start GW2 on my desktop PC, then after about 5 minutes the message: “Connection errors detected. Retrying..” shows up….

(edited by Wuj Zenon.8276)