Guild Wars 2

Hello, I bought a new laptop some days ago, (Asus G750JX), and when I try to play the game it crashes. OS is windows 8.1, NVIDIA GeForce GTX 770M graphics card.

At windows events log I see the message:
“Application Gw2.exe has been blocked from accessing Graphics hardware”.
I have try some other games, including Skyrim in ultra settings, and they all play fine. Did anyone have this problem and maybe can help?

Here is the log I get:

—> Crash <—
Assertion: error in CDxTexture::Upres bad dimensions
File: ..\..\..\Engine\Gr\Dx9\Dx9Tex.cpp(1164)
App: Gw2.exe
Pid: 5112
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 27836
When: 2013-12-23T18:42:25Z 2013-12-23T20:42:25+02:00
Uptime: 0 days 0:29:02
Flags: 0

—> System <—
Name: DIMITRISPC
IpAddr: 192.168.1.4
Processors: 8 [GenuineIntel:6:12:3]
OSVersion: Windows 6.2 (64 bit)

—> System Memory <—
Physical: 11825MB/16301MB 72%
Paged: 14511MB/19245MB 75%
Virtual: 1840MB/ 4095MB 44%
Load: 27%
CommitTotal: 4734MB
CommitLimit: 19245MB
CommitPeak: 5453MB
SystemCache: 5613MB
HandleCount: 31709
ProcessCount: 80
ThreadCount: 1001

—> Process Memory <—
Private: 1591MB
WorkingSet: 1497MB
PeakWorkingSet: 1989MB
PageFaults: 6853708

—> Game Context <—
MapId: 880
Flags: 0×241
ElapsedTime: 00:05:42

—> World State <—
<WorldState BufferCapacity=“0” BufferUsed=“0” DrawCalls=“1306” Fps=“5” EffectLights=“0” Lights=“36” Materials=“440” Particles=“5554” Submodels=“1306” TextureLoadsPending=“1” TextureMemory=“1721368264” Triangles=“875359” VerticesSoftwareTransformed=“0” VideoMemoryTotal=“8294400” CameraPos=“-1215.26, 93.8715, -1945.25” CameraFwd=“0.841273, 0.187466, 0.507066” MapName=“RWuow.NRGeK” MapNamespace=“qsCZA” MapSector=“LuB7Z.GFvYR” MapType=“Instance” MapFloor=“14” MapId=“880” MapTimeOfDay=“1.000000” PlayerFacing=“0.991835, 0.0106513, 0.12708” PlayerPos=“-709.964, 205.714, -1605.27” PlayerVelocity=“0, 0, -0” />

[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 6.3.9600.16384 (64/32-bit compatible)]

—> ClientContextThreadProc Thread 0xe34 <—

—> Trace <—
Pc:007a2978 Fr:3c79fcfc Rt:007a2e7e Arg:00000019 17171dd0 00000100 00000100
Pc:007a2e7e Fr:3c79fd18 Rt:0077d99d Arg:17171dd0 00000100 00000100 00000001
Pc:0077d99d Fr:3c79fd34 Rt:0073464a Arg:17171dd0 00000100 00000100 00000001
Pc:0073464a Fr:3c79fd5c Rt:0073a749 Arg:17171da0 00000001 00000001 00000001
Pc:0073a749 Fr:3c79fd84 Rt:00736053 Arg:17171da0 00000019 00000100 00000100
Pc:00736053 Fr:3c79fdc0 Rt:007371b6 Arg:00000019 00000100 00000100 00000001
Pc:007371b6 Fr:3c79fdf8 Rt:00739bf9 Arg:00000000 0523d030 0000001e 0523d040
Pc:00739bf9 Fr:3c79fe18 Rt:0074d795 Arg:00413a08 0737bfcc 3c79fe78 0000000c
Pc:0074d795 Fr:3c79fe3c Rt:004171ff Arg:3ce9e60a 00b6605f 0523de38 0523da10
Pc:004171ff Fr:3c79fe84 Rt:00b6245f Arg:0523da10 0523da64 0737bfc0 00000008
Pc:00b6245f Fr:3c79fef0 Rt:00b627b9 Arg:8ff1df9e 00000001 00394da0 04a05f98
Pc:00b627b9 Fr:3c79ff28 Rt:00b6288f Arg:00000000 05441bf0 006edfbf 00000000
Pc:00b6288f Fr:3c79ff48 Rt:0096132d Arg:05441bf0 8ff1df36 00000000 04a05f98
Pc:0096132d Fr:3c79ff80 Rt:009613d5 Arg:00000000 3c79ff98 755a495d 04a05f98
Pc:009613d5 Fr:3c79ff8c Rt:755a495d Arg:04a05f98 3c79ffdc 772298ee 04a05f98
Pc:755a495d Fr:3c79ff98 Rt:772298ee Arg:04a05f98 660884fe 00000000 00000000
Pc:772298ee Fr:3c79ffdc Rt:772298c4 Arg:ffffffff 7721e0ef 00000000 00000000
Pc:772298c4 Fr:3c79ffec Rt:00000000 Arg:00961353 04a05f98 00000000 12562d8f

—> Thread registers <—
eax=3c79f8a0 ebx=00000000 ecx=00000000 edx=00000040 esi=00000000 edi=00000000
eip=007a2978 esp=3c79fcc0 ebp=3c79fcfc
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00200246

eax-32 3C79F880 04b419e8 006f3c45 00000000 3c79f8fc
eax-16 3C79F890 77042f18 3c79f8fc 77042eec 3c79f8a0
eax 0 3C79F8A0 80000003 00000000 00000000 77042eec
eax16 3C79F8B0 00000002 00000002 1188c580 3c79f8dc
eax+32 3C79F8C0 00965093 3c79f9b0 00000280 006e5d00
eax+48 3C79F8D0 00000040 3c79fc30 3c79f9b0 3c79f900

—> Code <—
007A2958 51506870 4440016a 02e89a50 f4ff83c4 QPhpD@.j…P….
007A2968 18688c04 0000ba5c 404001b9 44444001 .h…..\@..DD.
007A2978 e88314f5 ff538b5d 088d55e4 52538bce …..S.]..U.RS..
007A2988 e823f6ff ff394628 7414688f 040000ba .#…9F(t.h…..
007A2998 5c404001 b9104440 01e85a14 f5fff746 \@...D..Z….F
007A29A8 24000034 00741468 90040000 ba5c4040 $..4.t.h…..\@@

—> Stack <—
3C79FCC0 007a297d 0000048c 102c0850 00000100 })z…..P.,…..
3C79FCD0 00000000 0f31cf10 0f31cf10 3c79fd08 ……1…1…y<
3C79FCE0 007a2867 436f0260 00000000 3c79fd00 g(z.`.oC……y<
3C79FCF0 00000000 00008000 16f1de20 3c79fd18 …….. …..y<
3C79FD00 007a2e7e 00000019 17171dd0 00000100 ~.z………….
3C79FD10 00000100 00000019 3c79fd34 0077d99d ……..4.y<..w.
3C79FD20 17171dd0 00000100 00000100 00000001 …………….
3C79FD30 32ba9c20 3c79fd5c 0073464a 17171dd0 ..2\.y<JFs…..
3C79FD40 00000100 00000100 00000001 32ba9c20 ………… ..2
3C79FD50 00000000 00000000 3c79fd64 3c79fd84 ……..d.y<..y<
3C79FD60 0073a749 17171da0 00000001 00000001 I.s………….
3C79FD70 00000001 00000001 06e854b0 1175cb5c ………T..\.u.
3C79FD80 00000000 3c79fdc0 00736053 17171da0 ……y<S`s…..
3C79FD90 00000019 00000100 00000100 00000001 …………….
3C79FDA0 00000001 00000001 00000001 3c79fdd8 …………..y<
3C79FDB0 0000009e 00000009 06e854b0 1175cb5c ………T..\.u.
3C79FDC0 3c79fdf8 007371b6 00000019 00000100 ..y<.qs………
3C79FDD0 00000100 00000001 00000000 00000006 …………….
3C79FDE0 1175cb5c 007386a2 00000000 06e854b0 \.u…s……T..
3C79FDF0 1175cb5c 32ba9c20 3c79fe18 00739bf9 \.u. ..2..y<..s.
3C79FE00 00000000 0523d030 0000001e 0523d040 ….0.#…..@.#.
3C79FE10 0000001e 00000001 3c79fe3c 0074d795 ……..<.y<..t.
3C79FE20 00413a08 0737bfcc 3c79fe78 0000000c .:A...7.×.y<….
3C79FE30 3ce9e60a 3cf5c28f 3cf5c28f 3c79fe84 …<…<…<..y<
3C79FE40 004171ff 3ce9e60a 00b6605f 0523de38 .qA….<`..8.#.
3C79FE50 0523da10 00000001 00000002 00000002 ..#………….
3C79FE60 00000008 3c79fe80 0523de38 00000001 ……y<8.#…..
3C79FE70 0523dd34 00000000 0737bfcc 0523da5d 4.#…….7.].#.
3C79FE80 00000000 3c79fef0 00b6245f 0523da10 ……y<$….#.
3C79FE90 0523da64 0737bfc0 00000008 3c79fec4 d.#…7…….y<
3C79FEA0 0523de38 00000001 04a05f98 3c79fe6c 8.#……..l.y<
3C79FEB0 0079fe70 3c79fe68 00000001 0b78b272 p.y.h.y<….r.×.
3C79FEC0 00000002 0000001e 00000000 04a05f98 …………...
3C79FED0 00000001 7ffe0010 755ae5f2 0e9f3470 ……….Zup4..
3C79FEE0 00000004 00002710 00000000 8ff1de46 …..‘……F…
3C79FEF0 3c79ff28 00b627b9 8ff1df9e 00000001 (.y<.’……….
3C79FF00 00394da0 04a05f98 7ffe0008 80000003 .M9..……….
3C79FF10 3c79fef8 3c79f2cc 3c79ff70 00961490 ..y<..y<p.y<….
3C79FF20 b2e0c14e 00000000 3c79ff48 00b6288f N…….H.y<.(..
3C79FF30 00000000 05441bf0 006edfbf 00000000 ……D…n…..
3C79FF40 04a05f98 00000000 3c79ff80 0096132d .……..y<-…
3C79FF50 05441bf0 8ff1df36 00000000 04a05f98 ..D.6……....
3C79FF60 04a05f98 3c79ff54 3c79ff54 3c79ffcc ...T.y<T.y<..y<
3C79FF70 3c79ffcc 00961490 b2e0ecc6 00000000 ..y<…………
3C79FF80 3c79ff8c 009613d5 00000000 3c79ff98 ..y<……….y<
3C79FF90 755a495d 04a05f98 3c79ffdc 772298ee ]IZu.….y<.."w
3C79FFA0 04a05f98 660884fe 00000000 00000000 .…..f……..
3C79FFB0 04a05f98 00000000 00000000 00000000 ._…………..
3C79FFC0 00000000 3c79ffa4 00000000 3c79ffe4 ……y<……y<
3C79FFD0 772714b1 2d53e222 00000000 3c79ffec ..’w".S-……y<
3C79FFE0 772298c4 ffffffff 7721e0ef 00000000 .."w……!w….

3C79FFF0 00000000 00961353 04a05f98 00000000 ….S…._……
3C7A0000 12562d8f 01014390 ffeeffee 00000002 .-V..C……….
3C7A0010 032700a4 03270010 03270000 3c7a0000 ..‘…’…‘…z<
3C7A0020 000000ff 3c7a0040 3c89f000 000000e1 ….@.z<…<….
3C7A0030 00000001 00000000 3c7bdff0 3c7bdff0 ……….{<..{<
3C7A0040 175e2986 08014398 03275e58 0327d0f0 .)^..C..X^’…’.
3C7A0050 0000000d f0e0d0c0 3d14e3ef 0000000e ………..=….
3C7A0060 3c7a0064 fffffffb 07c0a38a 94000000 d.z<…………
3C7A0070 00000000 00000000 00000000 00000000 …………….
3C7A0080 00000000 00000001 00000000 00000000 …………….
3C7A0090 00000000 00000000 00000000 00000000 …………….
3C7A00A0 00000000 00000000 00000000 00000000 …………….
3C7A00B0 00000000 00000000 00000000 00000000 …………….

—> Error Logs <—
Y_ALLOC failure on arena(Default) category(Character Packfile) size(312328) whiteBox(false). Evicting unused model files and attempting again
TRY_ALLOC failure on arena(Default) category(Character Packfile) size(274480) whiteBox(false). Evicting unused model files and attempting again
TRY_ALLOC failure on arena(Default) category(Character Packfile) size(278236) whiteBox(false). Evicting unused model files and attempting again
TRY_ALLOC failure on arena(Default) category(Character Packfile) size(823216) whiteBox(false). Evicting unused model files and attempting again
TRY_ALLOC failure on arena(Default) category(Character Packfile) size(261396) whiteBox(false). Evicting unused model files and attempting again
TRY_ALLOC failure on arena(Default) category(Character Packfile) size(330556) whiteBox(false). Evicting unused model files and attempting again
TRY_ALLOC failure on arena(Default) category(Character Packfile) size(420252) whiteBox(false). Evicting unused model files and attempting again
TRY_ALLOC failure on arena(Default) category(Character Packfile) size(190984) whiteBox(false). Evicting unused model files and attempting again
TRY_ALLOC failure on arena(Default) category(Character Packfile) size(209764) whiteBox(false). Evicting unused model files and attempting again
TRY_ALLOC failure on arena(Default) category(Character Packfile) size(270476) whiteBox(false). Evicting unused model files and attempting again
TRY_ALLOC failure on arena(Default) category(Character Packfile) size(434364) whiteBox(false). Evicting unused model files and attempting again
TRY_ALLOC failure on arena(Default) category(Character Packfile) size(231716) whiteBox(false). Evicting unused model files and attempting again
TRY_ALLOC failure on arena(Default) category(Character Packfile) size(631316) whiteBox(false). Evicting unused model files and attempting again
Couldn’t find missile launch point for gadget ‘’.
Couldn’t find missile launch point for gadget ’’.
m_dims.x:256 m_dims.y:256 highResDims.x:256 highResDims.y256

—> DirectX Device Info <—
VendorId = 0×10de
DeviceId = 0×11e0
Version = 9.18.0013.3182
Description = NVIDIA GeForce GTX 770M
Compat = 0×00100000
VidMem = 4095 MB

I’ve been having issues with the game crashing repeatedly in game. My log is near identical as yours. When are you experiencing crashes?

I am having this same problem, and there has still been no response on the matter.

I also have this problem. Almost identical log.
Assertion: error in CDxTexture::Upres bad dimensions

Still no response.

Ok, I found the gw2.exe file and changed the compatibility to Windows 7 mode, and checked the “Run as Administrator” box. Everything seems to be working alright now. After a couple reboots I haven’t had the problem. This seems to only be a temporary solution.

This error started occurring actually when I installed DirectX, so I uninstalled it, but the problem persisted. Only after this did I try what I stated above. I don’t know if I can re-install directx though. Afraid that the problem may occur again.

Hope this helps for now.