Game crashes after ~10 minutes after log in - card issues??

Game crashes after ~10 minutes after log in - card issues??

in Account & Technical Support

Posted by: Naava.3794

Naava.3794

Hey, so sorry if this has been asked previously or if it’s already been covered. Feel free to point me in the right direction if that’s the case!

I am not very computer savvy. I know the basics, but that’s about it.. so please bare with me

Every time I try to play GW2 on my husband’s computer, it crashes after about 10 minutes no matter where or what I am doing in game. It didn’t do this until recently. All graphics settings are set to low. It did this when I first installed the game but adjusting the settings to low fixed it, so I guessed that the card was simply not good enough for high settings. That’s fine by me, I just want to play. Ever since (I think) the latest patch it has been crashing even with everything set to low.

I have tried: Installing the latest drivers, switching the monitor/video cords and the monitor. I have no idea if this will actually do anything but I figured it was good to try anyway. I also used system restore to restore it to a point before the patch but that didn’t do anything, either.
I’d appreciate some help in diagnosing the problem. I have a feeling it’s something “easy” to fix but I just don’t know where to look. Any help would be very much appreciated!

Game crashes after ~10 minutes after log in - card issues??

in Account & Technical Support

Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

Hi Navaa,

I would like to ensure that your computer devices are running at the correct speeds. To do this we will be using a 3rd party program called CPU-Z which will give us more detailed information which will help us in troubleshooting your issue.

1. http://www.cpuid.com/downloads/cpu-z/1.61-setup-en.exe

2. Click on “Download Now.”

3. Once the file is downloaded, please double-clik it to begin installing it.

4. Select “Next” and accept the agreement, clicking “Next” through the setup process.

5. Once installed, please run the application.

6. Click “About” and left click on “Save Report (.HTML)” and attach that to the thread.