Guild Wars 2

Good day, everyone

i installed gw2 for the first time yesterday , and i am able to log in to character creation window.

after choosing the race and the profession, i noticed that the character customization controls are not visible beside the character as i saw it on youtube, couple seconds after that the game crashed and i received this error >Fatal disk-error (997: Overlapped I/O operation is in progress.)

couple tries later , the character was invisible and the customization controls were there.. other times both were invisible..!

only one time i was able to create a character but it crashed with same error after selecting the name..

i ran a disk check and everything is fine and i actually dont think that it is a hardware issue
tried all compatibilities but still no joy.

any ideas will be appreciated.

i forgot to add that i tried the guild wars repair maneuver but it crashed too couple seconds after launching with the same error.

Similar problem. I can play the game fine on my already created characters. However, when trying to create a new one, the screen turns black as soon as I click create. The music still plays, the cursor still moves, and I can still alt+tab.